Hdlondonart Opiniones 

237
•
TrustScore: 4.5 sobre 5

4,4

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Valorada con 5 estrellas sobre 5

I’m so happy with my picture. Excellent Quality and great value . The detail of the landscape and colours are beautiful. Quick service with regular updates on delivery . I would highly recommend this... Ver más

Valorada con 5 estrellas sobre 5

Really pleased with our artwork from HD London Art. The artwork itself is fantastic and we’re absolutely delighted with it. Customer service throughout the whole process was excellent. We did exp... Ver más

Valorada con 5 estrellas sobre 5

Fantastic piece of art, really pleased with my purchase. The delivery company damaged the piece and customer services at HDlondonart couldn’t have been more helpful. I’d highly recommend this company... Ver más

Valorada con 1 estrellas sobre 5

Horrendous experience - ordered some Prints early December. First set were “lost”. But it took me to chase up the courier to confirm that and force this rogue company to send me out a replacement. Se... Ver más

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4,4

Excelente

TrustScore: 4.5 sobre 5

237 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

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(237)

90 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

First class experience and product

My experience with this company was excellent. I made a mistake giving my old address for delivery. A quick email to the company and they corrected my mistake. Delivery was excellent. Pictures are beautiful.

13 de noviembre de 2025
Opinión espontánea
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Respuesta de Hdlondonart

Thanks a lot for the positive review. Hope to see you back at HD London Art in the near future!

Kind regards - The HD London Art Team.

Valorada con 5 estrellas sobre 5

Great customer service

12 de noviembre de 2025
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Respuesta de Hdlondonart

Thanks a lot for the positive review. Hope to see you back at HD London Art in the near future!

Kind regards - The HD London Art Team.

Valorada con 5 estrellas sobre 5

Absolutely delighted with our beautiful…

Absolutely delighted with our beautiful artwork from HDLondon art.
They arrived absolutely well protected, we are so pleased with them, the quality is excellent.
So nice to receive something off line that looks exactly like you ordered.
The colours are perfect and we couldn’t be happier how they look in our kitchen.

11 de noviembre de 2025
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Respuesta de Hdlondonart

Thanks a lot for the positive review. Hope to see you back at HD London Art in the near future!

Kind regards - The HD London Art Team.

Valorada con 4 estrellas sobre 5

Great product, not great delivery but…

I love our large black framed abstract prints. On top of the look, they were also a great price. We did have some delivery issues but that is down to the couriers rather than HD London Art. When contacted they were very prompt and friendly in the reply. If the deliveries could be sorted then this is a 5 star company.

3 de noviembre de 2025
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Respuesta de Hdlondonart

Thanks a lot for the positive review. Hope to see you back at HD London Art in the near future!

Kind regards - The HD London Art Team.

Valorada con 4 estrellas sobre 5

Quality of prints are great

Quality of prints are great, look really stylish. Had mine in the mounted version which sets off the stunning picture. Had to contact their customer service and I can say that were exceptional and very responsive. Totally recommend. Delivery was quick.

31 de octubre de 2025
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Respuesta de Hdlondonart

Thanks a lot for the positive review. Hope to see you back at HD London Art in the near future!

Kind regards - The HD London Art Team.

Valorada con 2 estrellas sobre 5

Price does not match product quality

Ordered the Dubrovnik prints. Arrived in good time, good customer service and items well packaged. However whilst this was a positive part, the cost of the items we paid for (£240) does not match the quality of what we received. I would have expected a better quality frame and "print" supplied. Its all very plastic feeling and cheap materials. The pictures are great looking but are not priced correctly. If buying a "Print" be aware. I'd have looked to buy more but knowing the current costs and quality of items being supplied I'd be extremely hesitant. It's just essentially a print out put in a budget frame, not the hand crafted I was quoted.

27 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really great experience

Pictures arrived on time , well packaged and in excellent condition.
Easy to choose and order . Good website
Excellent quality, great price and the picture I chose match perfectly with my decor

4 de junio de 2025
Opinión espontánea
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Respuesta de Hdlondonart

Thanks a lot for the positive review. Hope to see you back at HD London Art in the near future!

Kind regards - The HD London Art Team.

Valorada con 5 estrellas sobre 5

Beautiful pictures

Beautiful pictures, great quality, look far more expensive that what I paid for them!
Very quick delivery, well wrapped and boxed up on arrival, couldn’t be more happier with this company, highly recommend!

10 de julio de 2025
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Respuesta de Hdlondonart

Thanks a lot for the positive review. Hope to see you back at HD London Art in the near future!

Kind regards - The HD London Art Team.

Valorada con 5 estrellas sobre 5

Beautiful

Review: ⭐⭐⭐⭐⭐

I’m absolutely in love with the Portofino set! The neutral tones of taupe, beige, grey, and soft white blend beautifully together and bring such a calm, elegant feel to my living space. The quality is amazing – you can really tell it’s printed on premium canvas and hand-stretched with care.

The matte texture looks so sophisticated, and the frames (I went for the natural finish) are sturdy and beautifully made. It’s such a timeless piece of wall art – minimal, warm, and effortlessly stylish. Definitely worth it! 🤍

21 de octubre de 2025
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Respuesta de Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Valorada con 1 estrellas sobre 5

AVOID AT ALL COST

AVOID AT ALL COST.
Do not buy from this company biggest waste of £250 and left feeling let down and ripped off. The quality of the prints are low (although would look good if printed yourself not for £250) and arrived with damaged frames which are of a poor quality. They claim the art work is custom made yet it is clearly not and just printed, mounted and framed. False advertising at its best, which I fell for when selecting artwork from my newly renovated home.

It says on their website that they do not take returns for ‘changes of minds or exchanges’ which is again consumer rights. I am not happy with the quality of the product as it was damaged and the quality of the frames.

The website further states that they will offer a replacement or full refund. I want a full refund as the option gives. However am being told ‘they do not offer refunds’
I would not have purchased at all if I had seen these reviews. Their policy is misleading and I will be taking this further under trading standards and consumer rights.

From other reviews I can see that other customers have been refunded for damaged items. Shocking customer service.

18 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had ordered a 3 set artwork from HD…

I had ordered a 3 set artwork from HD London, which arrived in 8 days. It is absolutely stunning! It brings all the work we have done in our living room together beautifully. About a week after, I did receive a duplicate delivery and on contacting HD London, they quickly apologized for the mixup and gifted us the duplicate set. Amazing quality for money and wonderful customer service??? I will definitely be back for more!

30 de septiembre de 2025
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Respuesta de Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Valorada con 5 estrellas sobre 5

Great service

I bought 3 framed canvases. I had an issue with damage in transit. Issue was sorted quickly and fairly. Canvases are stunning.

9 de octubre de 2025
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Respuesta de Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Valorada con 5 estrellas sobre 5

I wouldn’t go anywhere else for artwork…

I wouldn’t go anywhere else for artwork for my home! The quality is exceptional, and the collection is absolutely stunning — I honestly want them all. Their customer service is outstanding as well; they’re always quick to respond and incredibly helpful. I was especially impressed when they honoured a discount code I found after placing my order — they applied it without hesitation. It’s rare to find a company that combines beautiful products with such genuine care for their customers. Highly recommend!

9 de octubre de 2025
Opinión espontánea
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Respuesta de Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Valorada con 5 estrellas sobre 5

Ordered a large canvas for my hallway

Ordered a large canvas for my hallway and it is stunning. Amazing customer service and quick delivery 🩷

8 de octubre de 2025
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Respuesta de Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Valorada con 1 estrellas sobre 5

unreliable company, shocking service

I wish I had read the reviews before ordering from this unreliable company.
They completely failed to meet their own delivery commitments as stated in their terms and conditions. My order wasn't dispatched within the promised timeframe, and over a month later, I still haven't received the product.
Despite chasing them repeatedly over several weeks, they eventually agreed to issue a refund within 3–5 working days — yet two weeks later, I'm still waiting. Customer service has been appalling throughout this process and is now ignoring my emails entirely.
Avoid this company at all costs.
Overpriced products, broken promises, and shockingly poor customer service. Save yourself the frustration and shop elsewhere.

9 de octubre de 2025
Opinión espontánea
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Respuesta de Hdlondonart

Hi Hay - hope you are well.

I have sent a request for more information regarding this review so I can identify it for you & ensure everything is resolved. but if not, please reach out to me directly at alistair@hdlondonart.com
so I can look into it personally and make sure it’s put right.

Best regards,
Alistair
Director, HD London Art

Valorada con 3 estrellas sobre 5

I wish I'd read the other reviews…

I wish I'd read the other reviews before ordering....

Ordered a product which quite clearly states "dispatch in 2-5 working days" 8 working days ago. No sign of it at all. I've asked to cancel the order, it's not as if there is a shortage of companies selling this kind of thing!

Updated as of 15th October - still no sign of my order. I've tried to cancel with the company due to their false advertising of delivery dates, and they are refusing to cancel the order.

Updated as of 17th October - updating my review from 1 star to 3 stars. My wall art arrived today and it's stunning. Really happy with it. I am giving 5 stars for the product and 1 star for the service. If the company advertised correctly that each piece is bespoke and may take as long as 2-3 weeks for delivery it would be a far less frustrating experience and everyone could go into it with eyes wide open as to what to expect.

8 de octubre de 2025
Opinión espontánea
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Respuesta de Hdlondonart

Thanks a lot for updating your review, Simon — we really appreciate your honesty and are so pleased you love the artwork itself.

I’ve checked your order and can see it took over two weeks to arrive, which is far from ideal. We’ve recently made several internal hires and are now fully back on track with our 2–6 working day turnaround for all framed items.

Your feedback is genuinely helpful and much appreciated. Hope to see you back at HD London Art in the future.

Kind regards –
Christine, Customer Service

Valorada con 1 estrellas sobre 5

Not arrived

3 weeks old order told it was in late part of production and will be dispatched soon a week ago. Had no contact. Ignoring emails.

2 de octubre de 2025
Opinión espontánea
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Respuesta de Hdlondonart

Hi Sean,

I’ve checked on this and can see your order has now arrived — but it definitely took far too long, and I completely understand the frustration that caused.

If there’s anything at all not right with it, please email me directly at alistair@hdlondonart.com
and I’ll make sure it’s sorted personally.

Appreciate your patience, and if everything’s now resolved, I’d be really grateful if you might consider updating or removing the review.

Best regards,
Alistair
Director, HD London Art

Valorada con 1 estrellas sobre 5

I ordered a set of two paintings and…

I ordered a set of two paintings and after a bout a month of waiting received just one of them. I have contacted customer service who passed it to another team that was three days ago and still no answers not a good first time experience

28 de septiembre de 2025
Opinión espontánea
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Respuesta de Hdlondonart

Hi Julia,

I’ve checked on this and can see your order has now arrived — but it definitely took far too long, and I completely understand the frustration that caused.

If there’s anything at all not right with it, please email me directly at alistair@hdlondonart.com
and I’ll make sure it’s sorted personally.

Appreciate your patience, and if everything’s now resolved, I’d be really grateful if you might consider updating or removing the review.

Best regards,
Alistair
Director, HD London Art

Valorada con 1 estrellas sobre 5

Do not order from this company awful customer service and not a quick delivery

I ordered 2 canvas sets which stated quick delivery 2-5 days. I ordered as a wedding present well in advance for the wedding. It is now 11 days after ordering and the wedding was today . Still not received the canvas sets I’m so disappointed I would never have ordered them if I had known they would take so long and now can’t cancel . So if you want to order don’t rely on the quick delivery that they state . **Update In fact this is false advertising to state a quick delivery service and still not get the order 2 weeks later and awful customer service . I would avoid ordering from his company.

27 de septiembre de 2025
Opinión espontánea
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Respuesta de Hdlondonart

Hi Karen,

I’ve checked on this and can see your order has now arrived — but it definitely took far too long, and I completely understand the frustration that caused.

If there’s anything at all not right with it, please email me directly at alistair@hdlondonart.com
and I’ll make sure it’s sorted personally.

Appreciate your patience, and if everything’s now resolved, I’d be really grateful if you might consider updating or removing the review.

Best regards,
Alistair
Director, HD London Art

Valorada con 1 estrellas sobre 5

DO NOT TOUCH THIS COMPANY

Well what can I say I have had a nightmare with this company firstly the picture took 2 weeks to arrive due to the delivery company saying the parcel was too big when it eventually arrived it was damaged what a nightmare trying to sort this out I sent numerous photos but they kept on saying the photos weren’t good enough thus went on for about 2 weeks I got PayPal involved to help me sort it out in the end they said they don’t do refunds which is totally illegal as the product was damaged they also said it’s my problem with the delivery not there’s and also told me to repair the damaged picture not happening eventually after threatening them with legal action I got my refund after 4 weeks if stress DO NOT TOUCH THIS COMPANY

11 de septiembre de 2025
Opinión espontánea
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Respuesta de Hdlondonart

Hi there,

I’m really sorry to read this, though I can’t identify which order this relates to. Hopefully everything has since been resolved, but if not, please reach out to me directly at alistair@hdlondonart.com
so I can look into it personally and make sure it’s put right.

Appreciate your patience, and if everything’s now resolved, I’d be really grateful if you might consider updating or removing the review.


Best regards,
Alistair
Director, HD London Art

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