HealthTap Opiniones 

221
TrustScore: 3 sobre 5

2,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I really like this service. I appreciate the time the doctors take to answer questions and more. I used it tonight and many times in the past. Thank you, Healthtap!

Valorada con 1 estrellas sobre 5

Not sure why they sent me this survey MONTHS after I canceled my account (and after I had to get help from the fraud department at my bank to reverse several arbitrary charges they made after my acc... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I’ve only asked general questions and the answers I got were from doctors in specialties not related at all. It dawned on me after reading my second answer that this just isn’t reliable. Your question... Ver más

Valorada con 1 estrellas sobre 5

Crap! So this is why my doctor is on HealthTap to get extra cash for responses and not responding to my email questions through regular hospital visits and wanting to know more about my condition. Of... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Farmacia

Escrito por la empresa

Your personal doctor, one tap away. HealthTap is a virtual-first, affordable urgent- and primary-care clinic, providing top-quality physician care nationwide to Americans with or without insurance. Our proprietary, easy-to-use, and innovative apps and electronic medical record apply Silicon Valley standards to effectively engage consumers and doctors online to increase the equity, accessibility, and efficiency of ongoing medical care for consumers, providers, employers, and payers. In addition, with HealthTap, businesses can offer virtual primary care to employees for less than the cost of free coffee. HealthTap’s US-based board-certified physicians are available throughout North America. For more information, visit www.healthtap.com.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

221 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

Todas las opiniones

(221)

3 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

HealthCrap

Not sure why they sent me this survey MONTHS after I canceled my account (and after I had to get help from the fraud department at my bank to reverse several arbitrary charges they made after my account was canceled), but hey, what the heck! Here goes...

Bad customer service, extremely buggy app, multiple overcharges/unauthorized charges, frequently dropped chat sessions or had them interrupted (through ZERO fault of my own), mostly crappy and/or apathetic doctors, etc. That's basically it, in a nutshell. Run! Run far, faaaaar away from HealthTap.

5 de agosto de 2019
Opinión espontánea
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Respuesta de HealthTap

Hi Natalie,
We appreciate your honest feedback and are very sorry to hear about the issues you have experienced with HealthTap.

We strive to provide the best care possible and will be working to ensure this problem is solved for future users. If you have any further questions or concerns please let us know at support@healthtap.com.

Valorada con 1 estrellas sobre 5

was going well with some help from…

was going well with some help from Isiaac then was told i am off and no explanation,even after multiple requests , so no ,not good management , at least tell me why you took me off not one word answer but things going well now with other companies, Dr Scalzo

5 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

I don't know what I would do without…

I don't know what I would do without Health Tap. With my busy life, this app and my physician on the app have been the glue to keep me together. Time is very valuable to me, and this app makes my life less hectic and I am more healthy.

5 de agosto de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Real scam

Useless even to try. The website didn’t offer me doctors in my state, I had to choose from any state. After I contacted one specialist, I had to call the company many times to understand how to send the tests to the doctor. We both couldn’t figure out for TWO days! The company didn’t answer my phone calls and messages. At the end, it turned out that the doctor can’t see my tests because he is licensed in another state, and that there are no such specialists in my state. The program doesn’t stop you and doesn’t show any of these warnings. Do not entrust your health in the hands of negligent frauds. Full scam!

22 de febrero de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

well I have good and bad experience…I would give you five starts if we could solve fix the problem

well I have good and bad experience over there, on one hand there is a leak of Pulmonary Critical Care doctors over there, but the one I have spoken to has been very kind and caring she has taken much time and has alot of experience and excelent knowledge. Even if when you'll google her she won't have good reviews as of her assistan's front desk bedsidemanner behaviour treat into interacting with patients at her surgery doctor's office and sometimes the doctor close her eyes as she would nod or doze off or have dropouts while still talking that's not a big deal for me that dosen't matter, because and that's the big plus she is a very good doctor would consultate her anytime again. also another doctor for infectious diseas is very great has alot of knowledge with alot of experience and is very kind and caring
well I have had a doctor Dr. Hiensch who hasn't response and it seems he has gone suddenly away from health tap that's weired and actually i have consultated another doctor instead and payed 16$ today, but right after paying sometime I have got a notice that I can consultate as a refund another doctor with the same field and suggested the doctor for who I already payed money today I don't understand that why not offering it directly instead of later after I have payed for a new doctor Dr. Gabriel Medina, coz I was in need of help I hope this can be solved fixed it I would give you five stars but for now just 4!
in other case not my issue problem into that what I have been writing about. if you will have problems with the payment and you have prime you can cancel it over the billing part into your account this is not a big deal
well health tap has developed and changed into the last few monthes I'm using it since long time just for check up reminder and health profile, but suddenly I have been in need and had a question and I have got my answers therefore it's very usefull also to get a secound opinion or for those who are at the states a primery care ( as I'm not at the states). I think you can have good or bad luck with the doctors...

24 de octubre de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

The DOCTOR'S not in the house!

I tried to use this service and at the end of all of their questions when they asked for $49.99 I would say no and then it shows a screen saying there's over a thousand doctors that can give free advice. 4 separate times I tried and I didn't get any advice because nobody called nobody emailed nobody did anything because I didn't pay the $50! This is a scam, they just want money and I can almost guarantee the doctor is not in the house.

21 de julio de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have been paying $49 everytime I use…

I have been paying $49 everytime I use the service and when I check my bank statements i have billed $99/month for the service that I never enrolled in. How is HealthTap able to auto enroll me in their plan? I have requested a refund twice of the last fee and now I am disputing the entire recurring charge for the months I have been charged. I never enrolled in a subscription service. This is fraud!

13 de julio de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT USE HEALTH TAP

DO NOT USE HEALTH TAP

I paid for an appointment with a so called online doctor. In the past I have had video appointments, or phone calls.

The doctor never set up a time, just charged me and gave generic advice .

THIS IS A RIP OFF!

I have never been so blatantly ripped off. I asked for a refund and got a barrage of junk e mails in return.

9 de julio de 2018
Opinión espontánea
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Respuesta de HealthTap

Hi Eric. Thank you for sharing your feedback. I'm sorry to hear you were not satisfied with the service. It seems there was some confusion about the services you received. We provided a reply to your questions and feedback. If you have any other questions, please connect with us at support@healthtap.com so we can provide further assistance. Thank you. The HealthTap Team

Valorada con 1 estrellas sobre 5

Same story

Same story, give them $44 and they tell you to go see a Dr. Waste of time and money.

8 de junio de 2018
Opinión espontánea
Logotipo de HealthTap

Respuesta de HealthTap

Hi Jeff. Thank you for sharing your feedback. I'm sorry to hear you were not satisfied with the service. I'd love to learn more about your experience so we can improve our services. Please connect with us at support@healthtap.com so we can provide further assistance. Thank you. The HealthTap Team

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