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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Gervase at Heritage Wills was extremely helpful and efficient when it came to making my will. He explained everything really clearly and made the whole process so easy and stress-free. His fixed fee s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Been with this company over 20 years, in Norwich. I totally recommend any one usually them for their will. Comprehensive and professional service especially from Ewan Bishop, aftercare by Lewis Harris... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Disgusting lying firm. "Caring", what a joke. Happily let my mum's partner change her will, over a year after she was diagnosed with Alzeimer's. No medical, no golden rule, just some cash Then they l... Ver más

Valorada con 5 estrellas sobre 5

We've used Heritage for some years now, John at our local St.Ives, and Lucy M at the main branch. Heritage helped us through Will writing, Power of Attorney and Probate. John was absolutely bri... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios jurídicos y gubernamentales

Escrito por la empresa

Established in 2001 we are East Anglia and the South East’s leading dedicated Will writing service, serving tens of thousands of clients. And we don’t just write Wills – we take care of trust queries, powers of attorney and property ownership changes, as well as offering a full probate service, or even just acting as a secure home for your documents.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

48 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,2

Todas las opiniones

(48)

17 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Is a fantastic service

Is a fantastic service.
Kevin is professional and is kind and understanding.
I would highly recommend using heritage wills!
Very well priced too!

20 de agosto de 2025
Opinión espontánea
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Respuesta de Heritage Wills

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience. Kevin will be delighted to know his professionalism and compassion made a difference. We truly appreciate your recommendation and are glad you found our pricing fair. If you ever need anything in the future, we're always here to help!

Valorada con 5 estrellas sobre 5

Helpful

Helpful, informative and efficient service, friendly staff.

5 de agosto de 2025
Opinión espontánea
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Respuesta de Heritage Wills

Thank you for your lovely feedback! We're so pleased to hear you found our service helpful, informative, and efficient. Our team works hard to provide a friendly and supportive experience, so it’s wonderful to know that came through. If there's anything else we can assist you with, please don’t hesitate to reach out!

Valorada con 5 estrellas sobre 5

Excellent Service

Very impressed with Mille's support going through various factors to amend our Wills along with good communication with Abbie Culey in getting the Wills ready for us to sign and then posting copies to myself and Philip Jarrett. Initial meeting was 28th April 2025 with completion week of 4th August 2025

28 de abril de 2025
Opinión espontánea
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Respuesta de Heritage Wills

Thank you so much for your kind and detailed feedback! We're delighted to hear that Millie provided such thorough support in guiding you through the updates to your Wills, and that Abbie ensured everything was prepared and delivered smoothly. It's great to know the process from your initial meeting in April to completion in August went well. We truly appreciate you taking the time to share your experience — it means a lot to our team!

Valorada con 5 estrellas sobre 5

Easy friendly staff

Easy friendly staff. Good wheelchair access.

18 de julio de 2025
Opinión espontánea
Logotipo de Heritage Wills

Respuesta de Heritage Wills

Thank you for your kind feedback! We're so glad you found our team friendly and approachable. It's also great to hear that our wheelchair access met your needs — we’re committed to making our services accessible and welcoming to everyone. If there's anything else we can do to support you, please don’t hesitate to reach out!

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service, very knowledgeable and thorough. Can highly recommend them

7 de agosto de 2025
Opinión espontánea
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Respuesta de Heritage Wills

Thanks for your kind words! Your recommendations means a lot.

Valorada con 5 estrellas sobre 5

Very good service

Very easy to arrange an appointment & decide how to make our Wills. The contact was very good & Wills received quickly. Very happy & I would recommend.

11 de junio de 2025
Opinión espontánea
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Respuesta de Heritage Wills

Thank you for your lovely feedback! We're so pleased to hear that arranging your appointment and deciding on your Wills was a smooth and straightforward process. Great communication and quick turnaround are things we strive for, so it’s wonderful to know you were happy with the experience. We really appreciate your recommendation!

Valorada con 5 estrellas sobre 5

Helpful

They are very patient and helpful with all the details you need to know about writing the will.

19 de junio de 2025
Opinión espontánea
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Respuesta de Heritage Wills

Thank you for your kind feedback!

We're so glad to hear that you found our team patient and helpful throughout the process of writing your will. We know how important it is to feel confident and informed when making these decisions, and it's wonderful to know we could support you every step of the way. If you ever have any further questions or need assistance in the future, we're always here to help.

Valorada con 5 estrellas sobre 5

Excellent service

Very good and clear advice

12 de junio de 2025
Opinión espontánea
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Respuesta de Heritage Wills

Thanks for the feedback, much appreciated.

Valorada con 5 estrellas sobre 5

Lewis was very helpful and patient in…

Lewis was very helpful and patient in rewriting my will.

5 de junio de 2025
Opinión espontánea
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Respuesta de Heritage Wills

Thank you so much for your kind words! We're delighted to hear that Lewis was able to assist you. Ensuring our clients feel supported and confident throughout the process is very important to us.

Valorada con 5 estrellas sobre 5

I rate this company highly for its integrity and straightforward manner in Will matters.

I rate this company highly for the professionalism, courtesy,cautions and advice while making a difficult decision in making my Will . The staff are well qualified, and trained to del with a wide variety of personal issues which include legality, integrity and respect for the wishes of the individual making the will.

31 de julio de 2025
Opinión espontánea
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Respuesta de Heritage Wills

Thank you so much for your kind words and thoughtful feedback. We're truly grateful for your trust in us during such an important and personal process. It's wonderful to hear that our team’s professionalism, integrity, and care made a positive difference for you. We’re committed to supporting our clients with clarity, respect, and compassion, and your review reassures us that we’re achieving that goal.

If you ever need further assistance or have any questions in the future, please don’t hesitate to reach out.

Warm regards,

Valorada con 1 estrellas sobre 5

This company ripped our family apart

This company ripped our family apart - as they allowed our dear mums Will to be changed by her partner whilst she was in the depths of Alzheimer’s- a year on & we still can’t lay her to rest due to ongoing issues & now a police investigation. Awful company who refuse to admit wrong doing.
Get a solicitor for a Will not this terrible company. YOU HAVE BEEN WARNED.

5 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Caring... what a joke

These people claim to be caring, and dependable when it comes to the terminally ill. The truth is, they could not care less, as long as you pay. I have put today's date in, as our family is still is still reeling from this companies complete lack of morals. They have offered no apology or help to undo any of the damage caused. They happily came to my terminally ill mothers house (a year after being diagnosed with early onset Alzheimer's), and allowed her disgusting partner to change her will and leave himself almost everything. No golden rule, no Doctors notes consulted, nothing but dollar signs in their eyes, and total disregard for the immense pain and suffering caused. My Mother's ashes are still sitting on a shelf, a year after her death. Thank you very much to such a caring firm.

17 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful company

Just rang heritage a close friend has will with them and very poorly in hospital needs to change a few things in will . Will not do hospital or home visits needs to come in or a video call ha ha .DIsgusting do not use

4 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Despicable

Despicable! My late mother in law has been taken advantage of by not only her partner but by this company. You allowed someone with the advanced stages of Dementia to change their will! Your website says you support Dementia friendly Norwich. Absolutely disgusting as she didn’t even know who anyone was, let alone capable of knowing and understanding what a will was. All this was done with your knowledge and the say so of her partner!!
Haven’t followed procedures where joint will executors are involved .
Avoid Avoid Avoid!

25 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unprofessional and rude

Unprofessional and rude. Scaremongering my wife into seeking legal advice in order to retrieve legal documents, that she is already legally entitled to.
Crooked from the top down.

24 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disgusting service

Disgusting. The are slow and do not communicate with you! It took us 13 months after my grandfather passed to finalise the situation of the will. My family was not treated with respect. My poor grandmother who also is with heritage wills was treated horrible after loosing my grandpa. They even delayed the process by not sending the emails once they was written. They where rude to the solicitors on my grandmother's side. And utterly useless. Safe to say my grandmother and none of my family will ever be using heritage wills again! Disappointed in the disgusting way they treated us all clearly only in iylt for the money

10 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid!!

Avoid!!! Whoever said that they are sharks is correct! When I initially made contact it was for a codicil. I specified that I only needed to change the executor of my current will. I also informed them that I was autistic and that I didn't use the phone. All of this information was ignored and I was upsold a full will and scare tactics were used to try to get me to pay over £700 for an LPA. An LPA can be purchased pn the government website for £82, or at a reduced fee or even free if you are in receipt of certain benefits.
I was also asked lots of personal questions that were irrelevant to the changing of the executor. They also tried to sell me a yearly subscription under the guise that it would save me money.
I brought my will in and this should have immediately been looked at but wasn't. They also omitted an important piece of information for a ludicrous reason.
If had agreed to everything he was trying to sell, I would have walked out of that place almost a grand lighter.
I have now secured a FREE LPA and a FREE CODICIL.
These people only care about one thing; money.
They should be ashamed of themselves.

2 de octubre de 2023
Opinión espontánea

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