Have previously had the hairdryer without a problem, bought a new one and when you turn it off it carries on so have to hold onto it. Raised this with customer service who said that this improved th... Ver más
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Consulta las opiniones de los clientes
As a professional hair technician with over 20 years of experience, I can confidently say this is one of my best professional purchases in years! Having undergone shoulder reconstruction, the l... Ver más
Well this isn't a review but I can't find a customer service number for Hershesons so thought doing this would 'get me thru' & provide the info I'm looking for. Regarding the very mixed reviews for th... Ver más
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We ordered a French Shellac at their Belgravia store. It took the lady more than 2 hours to complete (we were promised 1.5h), it was over priced and they could not deliver a standard French Shellac. S... Ver más
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Información sobre la empresa
Escrito por la empresa
We’re a straight-talking hair brand on a mission to make getting Great Hair simple, easy and fun–no matter who you are. We rip up the rulebook and whistleblow on jargon. Then create game-changing spaces and pioneering products that transform your hair routine for life. We’re not just another hair brand. We’re a whole new beauty movement.
Información de contacto
29 Berners Street, W1T 3LR, London, Reino Unido
- 02074341747
- support@hershesons.com
- www.hershesons.com
2,5
Malo
127 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 55% de las opiniones negativas
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Goods never arrived and customer service response is gibberish!
I placed an order but the goods did not arrive. I emailed customer services and received the following meaningless response
"Hey Great hair lover!
If you have ordered our Almost everything cream or Zhoosh please note this was a pre order as stated prior to purchasing and further delivery details can be found on the product page on our website."
Not a company to be trusted
12 de septiembre de 2021
Opinión espontánea
Respuesta de hershesons.com
Hi Geraldine,
Thank you for taking the time to leave a review about your experience.
Please note that the Almost Everything Cream and Zhoosh were on pre-order sale only, at the time you placed your order. This was stated on both of the product pages, with an expected delivery date, at the time of ordering.
We also sent out a shipping update regarding a slight (1-week) delay in the dispatch of pre-orders, due to reasons surrounding Brexit and Covid-19 related logistics issues which was impacted businesses nationwide.
Whilst all pre-orders were recently dispatched to our customers, I can see that you had already requested to cancel your order, which we did.
Zhoosh Foam is now off of pre-order, following a successful launch, and delivery times are 2-3 days for standard UK delivery.
Hershesons x
Online order not delivered.
I ordered a product on 25/06 on the Hershesons website. Tracking it, I can see that it had been delivered but I have not received it. I wrote to the support email desk a week ago, no response. I called their phone number this morning, Louise advised that I should email the support desk and I explained that I had already done so. She said there's nothing she can do and said goodbye. Order #42600
5 de julio de 2021
Opinión espontánea
Respuesta de hershesons.com
Hi Graham,
Thank you for taking the time to leave a review about your experience.
I apologise that it’s taken us a while to respond to this review - we have only just had access from Trustpilot.
Although we aren’t responsible for delivery once the products leave our warehouse, I can see that you had further correspondence with our customer support manager, whereby a replacement order was arranged and successfully delivered.
Hershesons x
Almost Everything Cream - Don't Waste Your Money…
I bought Almost Everything Cream thinking this was the answer to my hair problems! It didn't work so I wrote and asked for my money back. I was told that only unopened products could receive a refund and when i pointed out that it was difficult to know if a product would work without trying it i got to a brick wall. Since i bought two boxes i was "allowed" to return one for a refund and although they received it on 1st March I have not received any refund yet and am told: "Your return will be processed through our shipping department so this has been added to the returns queue once inspected this will then be automatically refunded".
Don't ever buy anything from this company since their work ethic is nil and they are hiding behind Covid as an excuse for appalling service. Customer Service it is not!
16 de marzo de 2021
Opinión espontánea
Respuesta de hershesons.com
Hi Pauline,
Thank you for taking the time to leave a review about your experience.
I apologise that it’s taken us a while to respond to this review - we have only just had access from Trustpilot.
Please note that Hershesons, like most other brands, don’t offer a money-back guarantee. Our requirements for returns are outlined in our refund policy on our website which you were sent.
Once we receive a return, we have up to 14 days to issue the refund and I can see that your refund was successfully processed.
Hershesons x
If I could give negative stars
If I could give negative stars, I would!
I returned a product because it didn’t meet my expectations and received a notification of a refund but haven’t received the actual money back.
Chasing the customer service for a month now without any response from them. I will have to deal with this issue via my bank.
Very disappointing. Will never buy from them again!
20 de agosto de 2020
Opinión espontánea
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