The wait was extremely long and the car was dirty. I also went on Saturday morning to return the car and no staff were there. Other customers were outside waiting as well.
Localización
Cambiar localización5530 Baltimore National Pike, 21228 Catonsville, Maryland, US
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Consulta las opiniones de los clientes
Reserved and prepaid for a 12 passenger van a month and a half in advance for a family trip. When we arrived to pick up the vehicle, we were told the vehicle was already contracted out and nothing els... Ver más
The manager there was wonderful, she saw to it if upgrade was there. She let me have it, the experience was awesome
Awesome experience had the vehicle i booked ready to go
Información sobre la empresa
- Agencia de alquiler de automóviles
- también en la categoría
- Tienda de accesorios para automóviles
Escrito por la empresa
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Información de contacto
5530 Baltimore National Pike, 21228, Catonsville, Maryland, Estados Unidos
- (410) 740-7263
Your Car Rental Deals, News & Offers
3,2
Medio
4 opiniones
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The wait was extremely long and the car…
The wait was extremely long and the car was dirty. I also went on Saturday morning to return the car and no staff were there. Other customers were outside waiting as well.
11 de octubre de 2026
Awesome experience had the vehicle i…
Awesome experience had the vehicle i booked ready to go
8 de julio de 2026
A Reservation means nothing
Reserved and prepaid for a 12 passenger van a month and a half in advance for a family trip. When we arrived to pick up the vehicle, we were told the vehicle was already contracted out and nothing else comparable was available. Never received a call or notice in advance that the vehicle was not available. It took 2 hours and the help of a manager from another location to track down a 15 passenger van at the Laurel location, which we had to drive there to pickup. The 15 passenger van had worse gas mileage than the 12 passenger van and costed more money in fuel.
1 de julio de 2026
The manager there was wonderful
The manager there was wonderful, she saw to it if upgrade was there. She let me have it, the experience was awesome
23 de junio de 2026
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