The customer service representative was great and removed a charge that had been made by mistake. The AI representative the company tries to force customers to use could not solve the problem and re... Ver más
Localización
Cambiar localización460 Headquarters Plaza, 7960 Morristown, New Jersey, US
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Consulta las opiniones de los clientes
Hertz gave me a sub-compact when I reserved a full size sedan. Wouldn’t correct it at the counter and customer service didn’t do anything about it
I had a great experience at this Hertz location. I was there on 8/27/26 at around 12:30pm with my two special-needs kids. The young man that was there was friendly and very welcoming. He helped me fin... Ver más
The rep at the counter was friendly and knowledgeable and made the process seamless even though he was quite busy.
Información sobre la empresa
- Agencia de alquiler de automóviles
- también en la categoría
- Tienda de accesorios para automóviles
Escrito por la empresa
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Información de contacto
460 Headquarters Plaza, 7960, Morristown, New Jersey, Estados Unidos
- (973) 889-8599
Your Car Rental Deals, News & Offers
3,9
Muy bueno
7 opiniones
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customer service representative was GREAT!
The customer service representative was great and removed a charge that had been made by mistake. The AI representative the company tries to force customers to use could not solve the problem and refused to put me in contact with a human. However, my persistence paid off, and I was able to speak with an amazing customer service representative who was kind, investigated the matter, and refunded me.
**HERTZ, PLEASE KEEP HUMANS!** AI is not intelligent enough, and the programming is faulty. Fix it!
20 de octubre de 2026
Great service
The rep at the counter was friendly and knowledgeable and made the process seamless even though he was quite busy.
13 de octubre de 2026
Hertz gave me a sub-compact when I…
Hertz gave me a sub-compact when I reserved a full size sedan. Wouldn’t correct it at the counter and customer service didn’t do anything about it
13 de octubre de 2026
Satisfied. Would use Hertz again!
The rental was suitable for my needs and despite a few minor blemishes (which I did not cause) I was not charged upon return for them. The car drove great (2026 Toyota Corolla LE). The pickup / return process was simple and went without a hitch.
16 de septiembre de 2026
Great experience at this Hert location
I had a great experience at this Hertz location. I was there on 8/27/26 at around 12:30pm with my two special-needs kids. The young man that was there was friendly and very welcoming. He helped me find discounts that lowered my bill. He was very professional. And when I had trouble getting out of the building's garage with the rental car, one of his colleagues personally drove the car around to the front of the building for me. That's what I call great customer service!
27 de agosto de 2026
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