I did not like the lack of transparency having me sign electronically without disclosure the contract and Hertz policies. I received an email the night before return letting me know in faint lighter t... Ver más
Localización
Cambiar localización2010 Cerrillos Rd, Suite 7, 87505 Santa Fe, New Mexico, US
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Nightmare experience with horrible customer service. The car that I reserved was unavailable so they tried to put me in a car that was very hard to drive! I brought it back after driving it 12 miles a... Ver más
Everything ran efficiently and professionally. Easy and pleasant process with both pick-up and drop off
The person who help me at hertz was politely patient answered my question a very nice person to talk to. If I do business again it would be hertz trustworthy understanding and experienced
Información sobre la empresa
- Agencia de alquiler de automóviles
- también en la categoría
- Tienda de accesorios para automóviles
Escrito por la empresa
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Información de contacto
2010 Cerrillos Rd, Suite 7, 87505, Santa Fe, New Mexico, Estados Unidos
- (505) 438-4650
Your Car Rental Deals, News & Offers
3,5
Medio
7 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Everything ran efficiently and…
Everything ran efficiently and professionally. Easy and pleasant process with both pick-up and drop off
20 de octubre de 2026
Good costumer service
24 de septiembre de 2026
Nightmare experience with horrible…
Nightmare experience with horrible customer service. The car that I reserved was unavailable so they tried to put me in a car that was very hard to drive! I brought it back after driving it 12 miles and they charged me $86 and then lied and said that they would replace it the next day which did not happen. Worst experience trying to rent a car in my whole life. The agents there are unethical and seem like they just don’t care. I went to Enterprise after this happened and it was a wonderful experience!
8 de septiembre de 2026
Opinión espontánea
The person who help me at hertz was…
The person who help me at hertz was politely patient answered my question a very nice person to talk to. If I do business again it would be hertz trustworthy understanding and experienced
12 de septiembre de 2026
Excellent customer service!
The young man who ran the office was wonderful. He was calm, handled all the customers really well, on his own. I would rent there again in a heart beat!
4 de septiembre de 2026
Our rental was great
Our rental was great! Quick transaction, and a good vehicle available when expected.
3 de septiembre de 2026
Car reserved and confirmed was not…
Car reserved and confirmed was not available for pickup. Had to wait a whole extra day to get car.
4 de septiembre de 2026
I did not like the lack of transparency…
I did not like the lack of transparency having me sign electronically without disclosure the contract and Hertz policies. I received an email the night before return letting me know in faint lighter text that if I drop off I will be liable until 2 days later when open. I was not told that when I picked it up. I painstakingly tried to contact and change to a nearby employee present location 5 miles away and was charged additional to drop off at that location, the airport 5 miles away. Also in order to add a driver it cost another $15. per day. I will probably be returning to one of the other choices in auto rentals.
30 de agosto de 2026
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.