Avoid this company at all costs,I had the machine and after a few goes it just stopped working,I sent an email and a mo th later still no response.i bought the exact same machine on SHEIN and I tell n... Ver más
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Consulta las opiniones de los clientes
IT NEVER ARRIVED/NUNCA LLEGO I bought a laser hair removal machine and it never arrived, I have sent many messages and NOTHING they don't care because I already paid. Compre una maquina depiladora... Ver más
La empresa ha respondido
Terrible and I mean terrible customer service. In fact when I try to email them at the email address provides on website it bounces back. I never received the item and had to dispute the charge. Inter... Ver más
SCAM. The product does not work after using consistently for 11 weeks, on hair/skin that is supposed to be "ideal" for laser hair removal (dark hair, light skin). After contacting them 72 days after... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Less hair from day 1, with a 100% money-back guarantee. Our Handset uses clinically tested technology which allows you to quickly remove unwanted body hair like never before. All from the comfort of your home, in a fraction of the time and cost of in-c...
Información de contacto
Australia
- www.heysilkyskin.com
1,2
Muy malo
672 opiniones
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Disgraceful
Despite numerous emails and myself and Australia Post saying it was delivered to the incorrect address they still will
Not provide a refund.
The worst customer service I’ve ever experienced. They will do anything they can to take and keep your money.
I’ve given up on trying to get them to give me money back but if I can stop anyone else from buying from them then that’s great.
12 de marzo de 2021
Opinión espontánea
i used this device as per the…
i used this device as per the instructions for THREE MONTHS! It did NOT deliver as advertised, and I will unfortunately be going back to shaving. Money back guarantee? Scam. This product is overpriced, does not work, and in the end is a huge disappointment.
11 de marzo de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Tiffany! Thanks so much for reaching out to express your concerns! I would recommend continuing to use our Handset on a power setting which suits you for an additional 4-6 sessions as some users do take longer than others to experience full hair re-growth removal. Not to worry! This is one of the many benefits to an at home Handset, as you may simply tailor your hair removal treatment plan to suit you!
Ideally once is fine, but you may go over the same treatment area up to 3 times per session, for particularly stubborn areas.
We recommend starting a skin patch test in a small area, prior to committing to additional times per session to confirm your skins compatibility.
Additionally, please be assured our 90 day money back guarantee is absolutely legitimate! Simply follow the simple guidelines on our website to participate.
I hope this helps!
Sarah - HeySilkySkin Team Member
Save your money
My husband purchased this for me for Christmas. I started using it for two sessions reach weekend in early January and I have not been pleased with the results up to this point and time. I shave each time prior to using the device, but have the same thickness and consistency of hair after a week of growth that I had when I only shaved prior to waxing two years ago. I will be returning to waxing at the salon again and do not recommend this product.
10 de marzo de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey E! Thank you kindly for reaching out. The review unfortunately is a little bit unclear at times, would I be correct in stating you have been using the Handset for two sessions, on a weekend each week?
Please note - Using our Handset more than once a week may be counter-productive as hair grows in cycles, so this is why results show after numerous weeks combined with sessions over time. We recommend once a week, for 8-12 weeks initially for complete results. Particularly stubborn areas may require an additional 4-6 treatments as everyone is different. Maintenance is then required to maintain silky smooth skin.
I hope this helps!
Sarah - HeySilkySkin Team Member
Has not removed my hair
I'm fairly certain the recent reviews are fake, because I doubt a 5 star review is being made on a separate company every single day with similar language. I would say that's a red flag when you see it from any company.
I got this in July and I used it a lot, like sometimes multiple times a day because I was so determined to remove hair in some places. I really did not notice a difference like at all. Sometimes I would try to convince myself that I'm making progress, but ultimately that never came. I probably stopped using around September. I took it back out in January to try it out again, and yup still doesn't really do a thing. So I got re-annoyed and now I'm here.
Although it has not worked on hair removal I do wonder what this "lasering" could potentially be doing to my skin. And they should probably be worrying about that too since they don't know the abilities and capabilities of their product.
10 de marzo de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Allie! Thanks for reaching out to express your concerns. Please note - Using our Handset more than once a week may be counter-productive as hair grows in cycles, so this is why results show after numerous weeks combined with sessions over time.
We recommend once a week, for 8-12 weeks initially for complete results. Particularly stubborn areas may require an additional 4-6 treatments as everyone is different. Maintenance is then required to maintain silky smooth skin.
Additionally, our Handset is absolutely safe when used as recommended. Many studies have been completed around the world which prove the safety and effectiveness of our Handset’s technology. Forms of IPL are also commonly used in laser clinics globally, and we’ve just bought it to you in a safe, affordable and most importantly convenient at- home Handset.
We hope this helps to clear up the above!
Sarah - HeySilkySkin Team Member
HORRIBLY BURNED MY SKIN!!!
Do not buy this product! It left horrible burn marks on my legs! I do not have sensitive skin at all. I had Lazer hair removal on my Brazilian area and underarms at a med spa, and had absolutely no issues or pain. This device however was very different. I did the patch test as directed and waited until the next week to use on my legs. It’s hurt so bad, and the machine kept malfunctioning and zapping only every other click, and very strong painful zaps, that I could only get done with one leg. The next days I had red itchy burns. I had to go buy burn gel, and I’m waiting to see my doctor. I wish I could post pictures to show you guys how bad my legs look. Praying to God that I don’t scar.
28 de febrero de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Denise! Thank you kindly for reaching out to express your concerns. Please be assured, our Handset is absolutely safe when used as recommended. This includes, but is not limited to following all pre and post treatment instructions, such as avoiding heat and sun exposure, and starting at a LOW level prior to committing to a higher intensity treatment.
Additionally, please note, it is a safety feature to allow for time in between each pulse. The red blinking light, should serve as a sensor. When blinking it is ready to flash, when constant the flash will not function. Your Handset must be placed firmly and flat against your skin, allowing the sensor to register prior to pressing the pulse button for safe and seamless use.
I hope this helps to clarify - Please do not hesitate to reach out with any further query to Support@HeySilkySkin.com so that we may assist you.
Sarah - HeySilkySkin Team Member
Product doesn't work and slow delivery
Company promises fast shipping, took over a month to arrive. Very good marketing, poor customer service. Even worse the thing does not turn on.
24 de febrero de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Isaac! Thank you kindly for reaching out to express your concerns. We understand customer care have emailed you back and we are awaiting your prompt cooperation to proceed to be of further assistance.
Looking forward to hearing from you so that we may work towards an equitable resolution.
Sarah - HeySilkySkin Team Member
I had ordered an IPL and it shipped…
I had ordered an IPL and it shipped pretty fast but when I tried to turn it on it wouldnt work. I had a defective product. So I told them about it and sent them a video of it not working and they sent me a new one that actually works. Customer service always emailed me back within 24 hours and was very helpful. I am very pleased with the customer service and I cannot wait to use it! Will write another review very soon.
20 de febrero de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Samantha, thank you for your support and honest feedback. We are sorry to hear about your initial experience but happy this was not only promptly sorted, but things have been seamless moving forward.
Please do not hesitate to reach out with any further concerns or query.
Looking forward to hear from you at anytime!
Sarah - HeySilkySkin Team Member
Great product
I could not be happier with this product. Fast results, it can be used at home and the investment is worth every penny.
20 de febrero de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Katie! Thank you for letting us know our Handset has been a great investment for you.
Excellent!
Sarah - HeySilkySkin Team Member
This company does NOT honor their 90…
This company does NOT honor their 90 Days Back Guaranteed. If you buy from them, be prepared to loose money because they do NOT make it easy for you to get your money back. Plus its a waste because you can burn yourself. Did NOT work for me at all
20 de febrero de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Jessica! Thank you kindly for reaching out to express your concerns. Please be assured, we certainly stand behind all policies as listed on our website to view at anytime, inclusive of prior to purchase. Additionally, please be assured our Handset is absolutely safe when used as recommended.
Should you wish to discuss this further with our Support Team, please feel free to do so via Support@HeySilkySkin.com
Our customer satisfaction is of upmost importance and we are here to work with you towards an equitable resolution every step of the way.
Sarah - HeySilkySkin Team Member
Not a scam you might just wait longer than the date proposed
I ordered my IPL machine in September and received it in December. This after being told it will arrive in a much shorter time. While waiting I decided to research the company and started feeling like I was scammed. I was watching YouTube videos, searching for Facebook comments, etc. I was also continuously messaging the customer service agent, who was surprisingly really helpful even though I was super pissed and worried that I have been scammed. Finally I received my device waaay after the time suggested and not ready to have a hairless summer, but I started using the device non the less. Initially I was so put off that I didn’t actually use the device consecutively to see real results. However the past 4-6 weeks I have been and it has been amazing! I’ve been seeing real results and the areas I’ve started using the laser on has been feeling softer as well! I would highly recommend!
20 de febrero de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Zoe! Thank you so much for your support, patience, and recommendation. We really appreciate your fair honesty.
Enjoy your Handset and as always, our customer care team is here to assist you with any concerns.
Have a lovely day!
Sarah - HeySilkySkin Team Member
I ordered in January 21 and still have…
I ordered in January 21 and still have not received a tracking number and I get no reply when I email
18 de febrero de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Nola! Thanks so much for reaching out. I’ve quickly checked our system with your order details and can sight three emails from yourself with three separate replies from our team with tracking updates. Please check your ‘others folder’ in emails.
Your item is scheduled for delivery today.
Enjoy!
Sarah - HeySilkySkin Team Member
My handset stopped working after 6…
My handset stopped working after 6 months of use. I contacted them in December and was told to send a video which I did. I was then told I didn't know how to turn it on. I was using it just fine for six months and turned it on and used it with no.problems. So they asked for another video which I sent again showing yes the green light flashes but when I press the front the handset does not flash and you can not adjust the intensity. Now it's February and no one will answer my emails. They have a one year guarantee but won't honor it and avoid emails. DO NOT BUY THIS they are scammers!!
17 de febrero de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Vickie! Thank you kindly for reaching out to discuss your concerns. I have looked into this and wish to recommend to please check your others folder in emails, as our customer care team have responded to your previous enquiry back in December.
Additionally, we just wish to reiterate that the on button is the green blinking light - not the front button. There seems to be a misunderstanding present that the on button is the front button. When the Handset is on the light will reflect solid green not blinking. A green blinking light means the Handset is plugged in to a power source only.
Our customer care team have provided both a demonstration video and also direct photo of our instruction manual for your clarification.
I hope this helps!
Sarah - HeySilkySkin Team Member
Worst Customer Service, Scam
They have the worst customer service.
They appearently only have one agent working customer service, her signature says that she is the head of customer service.
I purchased one their products and it never arrived.
It is stuck in transit has remained in the same place for over five months.
Our head of customer service tells me to contact Canada Post because it's in my country and the because the tracking number changes.
Canada Post tells me to contact the seller and have the seller contact their post office and they will contact Canada Post, she won't even do that, instead she keeps telling me to contact Canada Post, and tells me other mundane information like where the item is and how long it;s there which I already know and said that to her.
They refuse to give a refund, regardless and they just keep milking it out as long as possible
Don't buy from them. Their products are cheap Chinese products they are overpriced because they have their name brand on it. I didn't know when I bought it. Even saying you will sue will not faze them; I don't think they care.
16 de febrero de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Kat! Thanks for reaching out to express your concerns. I understand longer than expected transit timeframes, or delays of any kind such as prolonged customs processing is not ideal and can be frustrating. Nevertheless, our customer care team is here to assist you.
In the (unlikely) event an investigation is deemed necessary, the customer is first required to confirm non receipt via the local postal services. The local postal service will in turn provide a Case ID and written outcome so that we may escalate this accordingly with our courier. It sounds as though this is the direction in which Allie is currently advising, and once this information is received, herself or any other member of our team may of course escalate this request for further clarity.
I hope this helps and comes as reassurance that our customer satisfaction is of upmost importance, however, there are protocols in place which is standard for any company.
Please do not hesitate to contact me directly at Support@HeySilkySkin.com should you feel you require further clarity or assistance of any kind, at anytime.
Sarah - HeySilkySkin Team Member
Guys don't even think to order,its a…
Guys don't even think to order,its a scam!!!!! I just threw in the trash 146€ 😭😭😭😭😭😭
15 de febrero de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Aliki! Thank you kindly for reaching out. Please be assured, we are a reputable company certainly not a scam.
Please let us know at Support@HeySilkySkin.com how we may assist you with any specific questions you may have.
Looking forward to hearing from you!
Sarah - HeySilkySkin Team Member
I think they are scammers
I think they are scammers!
I ordered mine on the 5th of January and never even arrived!
I keep asking and they keep answering some useless things like “thank you for your patience we are preparing your parcel, expect tracking info updates soon.” I am asking for a refund and they never answered to this. DO NOT ORDER FROM THEM!
THE COMPANY KEEP SENDING THE SAME EMAIL OVER AND OVER. THE POINT IS THAT THE COMPANY DIDN'T GIVE CORRECT INFORMATIONS AT CHECKOUT AND KEEP BEING EVASIVE. ANSWERS NEVER STATE WHEN I WILL RECEIVE MY ORDER AND IGNORED COMPLETELY MY REFUND REQUEST.
12 de febrero de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Simona! Thank you for reaching out to express your concerns. I understand customer care have provided further information than stated above, inclusive but not limited to, your tracking number and tracking updates accordingly for your order of which is in transit.
Should any further clarification be required at anytime, please do not hesitate to reach out to customer care, or escalate your request to Supporr@HeySilkySkin.com
Sarah - HeySilkySkin Team Member
Very disappointed ordered a long time…
Very disappointed ordered a long time ago never got my package, they said they delivered but I never got anything, contacted customer service they said they can't do anything , I'm very upset I spent money on this . Get it together and stop scamming people. Y'all don't even deserve a star.
11 de febrero de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Zamara! Thank you kindly for reaching out. Please be assured, our customer care team has at no time advised we are unable to further assist you with your specified query.
To clarify, in our correspondence, it has been stated, in the event of a parcel scanned delivered, yet received, we simply require you to confirm non receipt via the courier or local postal service so that we may escalate this accordingly. We have provided the relevant details for you to proceed, so that we may further assist here.
Currently, we are awaiting your cooperation with this.
Hope to hear back from you soon!
Sarah - HeySilkySkin Team Member
Scam. Reported to ACCC & Scamwatch
I ordered early Jan and paid for express shipping. I got an email with a tracking number very quickly. Unfortunately, they haven't handed the item to DHL. After 12 business days I emailed and requested a refund of the Express shipping since they lied. I was given the brush off and was told its being "processed." It's now been over a month.
I'm thankful it wasn't shipped as I have now lodged a dispute with PayPal with proof of everything. Emails, screenshot, delivery timeframes, even their dodgy policy of hiding the Ts & Cs of their 90 day return policy.
AVOID THIS SCAM ALTOGETHER
Also, if "Sarah" has to reiterate to nearly 50% of customers that they're a "legitimate business" then they aren't.
Edit: Everything you replied to me is irrelevant. I cancelled my order through PayPal & via email. The onus is on you to get your parcel back as I won't be accepting delivery. Return to Sender is a great system.
11 de febrero de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Shayne! Thank you kindly for reaching out to express your concerns! Please be assured, we certainly do not have to reiterate this to 50% of our customers, a very few only at best! It is our absolute pleasure to keep in touch transparently with our customers, as we pride ourselves in offering a friendly, helpful support team to guide you when required.
I am happy to advise as promised, your parcel has progressed and tracking is live to view on your previously provided link, via DHL Express!
Enjoy!
Sarah - HeySilkySkin Team Member
I STILL HAVENT RECEIVED MY ORDER
I STILL HAVENT RECEIVED MY ORDER, IT'S BEEN A MONTH NOW AND NO UPDATES ON MY ORDER WHETHER THEY ALREADY SHIPPED IT. ALL I GET IS THERE FREAKING SCRIPTED CUSTOMER SERVICE. WHAT A WASTE OF MONEY PLEASE DO NOT ORDER HERE AND DONT TRUST THEM. THEYRE SCAMMERS!!!
10 de febrero de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Kristel! Thank you kindly for reaching out to express your concerns. Please be assured, we are certainly not a scam. We are a reputable, legitimate company.
I would recommend reaching out to Support@HeySilkySkin.com so that we may provide you with tracking updates accordingly and ongoing transparency.
Looking forward to hearing from you.
Sarah - HeySilkySkin Team Member
I'm really disappointed
I'm really disappointed. I followed their instructions exactly, and since I don't think the device works, have now tried to contact the company for a refund. I can't get a reply to multiple emails. Spend your money somewhere else!!
REPLY to Sarah - thanks for your reply here; I've checked all folders and have not received an email aside from one that says I can now trial my handset, which suggests that no one is reading the emails. I have tried replying to that one - I've sent about 5 emails and it does not seem possible that I have not heard back. Can you please contact me again? Or leave a phone number?
6 de febrero de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Cara! Thank you kindly for reaching out. Please allow 48 hours for customer care to respond due to timeframe differences. We will always get back to you as promptly as possible within this time. Also check your ‘others’ folder in emails, our response may be filtered there.
Update* Cara I have received your order number and have searched this on our system. Customer care have responded both times to your two emails. Please check your ‘others’ folder in emails. Thank you!
Sarah - HeySilkySkin Team Member
HORRIBLE SERVICE
HORRIBLE SERVICE, I paid for it since the begging of last year and I haven't received it. When i click on my tracking number all it says is "order not found". I've sent several complaints and all I get is an automatic response. DO NOT FALL FOR THIS FRAUD
5 de febrero de 2021
Opinión espontánea
Respuesta de Heysilkyskin
Hey Isa! Thank you kindly for reaching our to express your concerns. This is super odd, and certainly does not sound like an order placed with our company.
We are a legitimate, reputable company and each response is tailored to pertain to each enquiry specifically.
I would recommend you please reach out to Support@HeySilkySkin.com with your order number so that we may look further into this for you and direct you accordingly.
Sarah - HeySilkySkin Team Member
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