The staff are very friendly,cheerful and helpful.My hearing test procedures and results were clearly explained and I was put at ease.You do not feel as if you are being rushed and are encouraged to as... Ver más
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Consulta las opiniones de los clientes
I’ve just had my first appointment with Tracy Vaughan at Hidden Hearing. I’m 52 & had wax removed from my ears several times before in different places. Tracy by far the most professional , informativ... Ver más
Earlier today my mom had a home visit review appointment with Poojah Gupta. Poojah had phoned ahead to let us know she was on the way, which was very reassuring. Poojah is very personable; it... Ver más
Had the best experience. Was seen by a gentleman who had 36 years experience and experience counts for everything! He was patient kind and caring even when I got upset at finding out I had hearing dam... Ver más
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The staff are so welcoming and make…
The staff are so welcoming and make their customers very comfortable. I always feel that the staff actually listen to me & not just trying to get a sale out of me.
Just had an earwax removal
Just had an earwax removal Tuesday carried out at their Lichfield Staffs branch.
The lady who did it was very friendly and managed to get a difficult blockage removed by sheer determination.
Fully recommended!!
Warm welcome on arrival.
Warm welcome on arrival.
All staff Friendly and courteous throughout visit
professional and reassuring advice
Came away confident and happy
Thank you Mr. Vaughan and staff
Knowledgeable and friendly
Knowledgeable, friendly yet professional. Customer service first class.
Had the best experience
Had the best experience. Was seen by a gentleman who had 36 years experience and experience counts for everything! He was patient kind and caring even when I got upset at finding out I had hearing damage from a previous illness! I had a thorough examination and was treated with compassion! Can’t rate them enough…nothing too much trouble! Thank you so much for your care x
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Had a hearing test review after 3…
Had a hearing test review after 3 years. Felt that the focus was on selling me more hearing aids!!!!

Respuesta de Audika - Lichfield
It was a quick
It was a quick, useful, courteous and gainful experience. As usual.
As always excellent service from the…
As always excellent service from the team at the Lichfield clinic. Hearing test was thorough and explanation regards my personal hearing loss was explained in simple terms. A further complication was discovered and assistance was provided to see a specialist consultant.
Thank you
Thank you to both Tracey & Tony for fitting me in so quickly, after my sudden hearing loss and tinnitus came on today. I always feel like I’m in such good hands and well looked after with the Hidden Hearing team. Thank you all.

Respuesta de Audika - Lichfield
Great service.
All staff I dealt with were friendly…
All staff I dealt with were friendly efficient and knew their trade. I felt comfortable at each appointment and everything was made very clear .
Felt i was put under pressure to get…
Felt i was put under pressure to get some new hearing aids after paying over £3000 only a couple of years ago

Respuesta de Audika - Lichfield
Excellent service
Excellent service
Charlotte was very helpful and informative from start to finish.i have only good things to say about hidden hearing and wouldn't hesitate to recommend their service.
Avoid
I attended for a "hearing test" which consisted of the "specialist" whispering a few words and stated that my hearing needed attention because I hadn't heard the words correctly!!! Then told it would cost over £3900 to have new aids which would be for a "lifetime". Looking at reviews they are only covered for 3 years. Complete rip off merchants. Going to Boots or Specsavers for a more genuine test

Respuesta de Audika - Lichfield
Tony explained everything clearly.
Tony was very clear explaining my hearing problems and the aids and help that could be provided.
A really good experience …
The gentleman at Hidden Hearing Lichfield who checked my hearing was endlessly pleasant and patient. He explained i did not need hearing aids but i did have genuine problems with my hearing. In part this was familial and in part due to sinus problems casing further problems in my middle ear.
I did not come away feeling i had wasted his time. Now i know what the problem is. I can explain why i am have difficulty hearing in some circumstances; and mire importantly i can explain to my family when i sometimes miss what they are saying to me
Thank you so much
Reluctant dad
I took my very reluctant dad to have a hearing test and Tony who we seen at Lichfield put dad at ease immediately.
Thoroughly explained everything to myself and dad.
Fantastic service !!
Thank you again Tony
Hidden Hearing A great ear specialist…
Tracey Vaughan and the team at Hidden Hearing were efficient and professional.
Dealt with promptly and painlessly without issue.
Very professional and informative
Very professional and informative. Didn't feel pressurised at all. Friendly approach and included my daughter throughout. Left alone to discuss our options and expenditure.
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