Matt at Peterborough branch on picking up my new car , nothing but helpful and informative, really appreciate the good vibes and easy exchange on picking up my new car. So again thank you very much.... Ver más
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Consulta las opiniones de los clientes
Hippo Motorgroup were fantastic. I'm very happy with my new car. Mark W was great as a Fleet Account Manager. He responded to calls and emails promptly and made the process easy and enjoyable.... Ver más
La empresa ha respondido
Excellent service from start to finish!! We were greeted with a very warm welcome by Olivia. Olivia dealt with our new car and went above and beyond to help us. When we picked our new car up again al... Ver más
La empresa ha respondido
Excellent experience. Many thanks to Callum at the Blackburn branch. Found finance for us when we had been struggling. Very helpful, knowledgeable , patient, and friendly. Very easy to use website.... Ver más
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Información sobre la empresa
- Concesionario de autos
- Bróker financiero
- Servicio de leasing
- Concesionario de vehículos de motor
- Concesionario de automóviles usados
Sobre Hippo Motor Group
Escrito por la empresa
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Información de contacto
Reino Unido
- www.hippomotorgroup.com
4,3
Excelente
3 mil opiniones
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I don’t normally leave reviews
I’ve rewritten your review in clear, natural English while keeping the facts and your experience intact. It reads professionally but still conveys your frustration.
I don’t normally leave reviews, but I felt I had to in this case.
The one star is for the salesperson, Warner, who was helpful throughout the purchase. I test-drove the car, liked it, and paid cash for a Land Rover Evoque (registration KM71 JJE). I collected it on the Wednesday just before the bank holiday weekend.
On the Friday, I noticed a problem selecting first gear. When my husband came home, I asked him to drive it to make sure it wasn’t just me, but he experienced the same issue. It was clear the car had a fault.
I contacted Hippo on the Saturday and was told to get in touch with A1, their warranty provider. They instructed me to take the car to my local garage for a diagnostic report. My local garage diagnosed the car as needing a new clutch. Wanting a second opinion, I took it to another independent garage, who confirmed exactly the same issue. They advised that the car needed a new clutch and dual-mass flywheel at an estimated cost of £3,500.
This all happened just two days before my 14-day, no-quibble money-back guarantee expired. A1 then asked the garage to dismantle the vehicle and provide photographs before they would consider the claim. The garage charged me £78 for the diagnostic work, which I have never been reimbursed for, leaving me out of pocket. Garages are busy businesses, and it’s unreasonable to expect them to dismantle a vehicle immediately without charge.
At that point, I decided I had lost all confidence in the car and informed Hippo that I would be returning it under the 14-day guarantee. I returned the vehicle on day 14, but nobody could tell me when I would receive my refund. It then took another 14 days for my money to be returned, and when it finally arrived, they had tried to short-change me, which caused even more unnecessary stress.
To add insult to injury, the car was advertised back on their website for sale before I had even received my refund.
The reason it’s taken me so long to write this review is because I hoped, with time, I would calm down and perhaps see things differently. Unfortunately, I still feel exactly the same.
The sales process was excellent, but the after-sales service and the way this issue was handled were extremely disappointing. Based on my experience, I cannot recommend buying from Hippo.
14 de mayo de 2026
Opinión espontánea
Respuesta de Hippo Motor Group
Hi Lesley,
Thank you for taking the time to leave your review. We are sorry to read that you remain unhappy with your experience.
We are pleased to hear that Warner provided an excellent service during the sales process, and we will make sure this feedback is passed on to him.
Following the concerns you raised after collection, the matter was reviewed through the appropriate repair process before you chose to return the vehicle within the relevant return period. We appreciate this was not the outcome you had hoped for when purchasing the car.
We also understand there was confusion around the refund amount. This was reviewed once raised with us, and the outstanding difference was processed to put this right.
We are sorry for the frustration this caused and for any inconvenience experienced during the return and refund process. Your feedback has been noted and will be reviewed internally to help improve how similar cases are handled.
A senior member of our Customer Experience Team will be in touch to discuss this further.
Thank you - Chris, Customer Experience Manager
Fantastic experience
Fantastic experience! Abbie was very helpful in organising purchase of the car and the car was delivered to our address by Alan who was also great!
25 de junio de 2026
Opinión espontánea
Respuesta de Hippo Motor Group
Hi Yasmin,
Thank you for your fantastic review! We're delighted to hear that Abbie and Alan provided such great service and made your car-buying experience a positive one. We hope you're enjoying your new car and appreciate you choosing us.
Team Hippo
Excellent service from Matt and Gareth…
Excellent service from Matt and Gareth assisting me with me new car and part ex
Within 48 hours I was driving my new car home …highly recommended
25 de junio de 2026
Opinión espontánea
Respuesta de Hippo Motor Group
Hi Craig,
Thank you for your feedback. We’re delighted to hear Matt and Gareth provided excellent service while assisting you with your new car and part exchange. It’s great to know everything was completed so quickly and that you were driving your new car home within 48 hours. Your recommendation means a lot to us, and we truly appreciate your support.
Team Hippo
Raphael was excellent in helping me…
Raphael was excellent in helping me today. Really polite and efficient.
Thank you
24 de junio de 2026
Opinión espontánea
Respuesta de Hippo Motor Group
Hi Kerry,
Thank you for your feedback. We’re delighted to hear Raphael was excellent in helping you and that you found him polite and efficient. We really appreciate your kind words and support.
Team Hippo
I had to wait 3.5 weeks to get my deposit back
I left a deposit for a car. A few days later I was informed they could not sell it as it had mechanical issues. I said fine, please refund me. A few days later, I was told the refund had been processed. 9 days later, I haven’t received my refund so I had to call them. They said to fill in a complaint form and they will look into it and process refund. This then took another two weeks. All in all, 3.5 weeks to get my refund. They send you long emails explaining and trying to justify the delay. Stop all this nonsense and try to be professional. All this headache to get my money back as you couldn’t sell the car to me. Very disappointing and poor level of service if you want to call it service!
30 de mayo de 2026
Opinión espontánea
Respuesta de Hippo Motor Group
Hi Syed,
Thank you for your review. We’re sorry that your refund experience did not meet the level of service we aim to provide.
Once it was confirmed that we were unable to proceed with the vehicle sale, your deposit refund should have been handled more smoothly, and we understand why the delay caused frustration.
Your complaint has been reviewed, and we can confirm the refund has now been processed. We have also recorded your feedback internally so we can improve how refund updates are tracked and communicated going forward.
A member of our Customer Experience Team will be in touch with you shortly. to discuss this further.
Thank you,
Chris - Customer Experience Manager
Matt and Lewis was fab from start to…
Matt and Lewis was fab from start to finish. Thank you
24 de junio de 2026
Opinión espontánea
Respuesta de Hippo Motor Group
Hi Jamie,
Thank you for your feedback. We’re delighted to hear Matt and Lewis were fantastic from start to finish and made your experience such a positive one. We really appreciate your kind words and support.
Team Hippo
Copra Ateca
From start to finish excellent service kept me updated all the time i would recommend them
23 de junio de 2026
Opinión espontánea
Respuesta de Hippo Motor Group
Hi Nigel,
Thank you for your feedback. We’re delighted to hear you received excellent service from start to finish and that you were kept updated throughout the process. We really appreciate your recommendation and support.
Team Hippo
Respuesta de Hippo Motor Group
Hi Zoltan,
Thank you for your feedback. We’re delighted to hear you found our team really helpful. We really appreciate your kind words and support.
Team Hippo
Great service from Raphael O’sullivan
23 de junio de 2026
Opinión espontánea
Respuesta de Hippo Motor Group
Hi,
Thank you for your feedback. We’re delighted to hear you received great service from Raphael O’Sullivan. We really appreciate your kind words and support.
Team Hippo
Well done Alan
Alan arrived on time, was very helpful, friendly and patient. We couldn’t have asked for more. He also traveled 200miles to deliver the car to us!
Excellent work Alan 👍🏻👍🏻
22 de junio de 2026
Opinión espontánea
Respuesta de Hippo Motor Group
Hi Michael,
Thank you for your feedback. We’re delighted to hear Alan arrived on time and provided such a helpful, friendly, and patient service. It’s wonderful to know he made such a positive impression and that the delivery experience exceeded your expectations.
We’ll be sure to pass on your kind words to Alan. Thank you for your support.
Team Hippo
Katie in customer service team was…
Katie in customer service team was fabulous and a credit to Hippo. We deal with lots of companies and Katie was a breath of fresh air and nothing too much trouble. Thanks Katie x
22 de junio de 2026
Opinión espontánea
Respuesta de Hippo Motor Group
Hi Richard,
Thank you for your wonderful feedback. We’re delighted to hear Katie in our Customer Service team made such a positive impression. It’s fantastic to know she was a breath of fresh air and that nothing was too much trouble for her. We’ll be sure to pass on your kind words, as she is a real credit to the team.
Thank you for your support.
Team Hippo
Quality from start to finish
From my early dealings with Ruby, right through to the sleek and professional service offered by Josh on collection, I cant rate them highly enough and would absolutely use again
22 de junio de 2026
Opinión espontánea
Respuesta de Hippo Motor Group
Hi Jon,
Thank you for your wonderful feedback. We’re delighted to hear that from your early dealings with Ruby through to the professional service provided by Josh on collection, you had such a positive experience with us. It’s fantastic to know our team made the process smooth and enjoyable from start to finish.
We truly appreciate your kind words and are delighted to hear you would use us again in the future.
Team Hippo
Very helpful and very impatient
Very helpful and very impatient, would recommend Raphael to my friends
20 de junio de 2026
Opinión espontánea
Respuesta de Hippo Motor Group
Hi Sue,
Thank you for your feedback. We’re delighted to hear Raphael was very helpful and patient throughout your experience. It’s wonderful to know you would recommend him to your friends, and we’ll be sure to pass on your kind words.
Thank you for your support.
Team Hippo
Not the best customer service
I visited this garage today to view a car I was potentially interested in purchasing, but unfortunately the experience left a lot to be desired, having driven an hour to get there to see the car.
As soon as I arrived, the focus seemed to be on my current vehicle rather than the car I had come to see. I was asked for my keys so they could assess my car before I had even been allowed to view the vehicle I was interested in.
I explained my budget and asked whether there was any flexibility on the figures. I was told there wasn’t, which is fair enough, but I was then effectively asked to confirm that I could make the finances work before I had even seen the car. I wasn’t asking for a test drive, just a chance to look around the vehicle so I could decide whether it was worth pursuing and potentially increasing my loan amount.
When I asked to see the car, I was told it would take 20–25 minutes to prepare, and there seemed to be little interest in showing it unless I could first commit to the numbers. I was also greeted with “Oh, we thought you weren’t coming until 3,” which immediately made me feel as though I was inconveniencing them. I even said to them I don’t mean to waste anyone time when the manager came over to discuss. I just felt like an inconvenience.
Overall, I felt pressured and unwelcome rather than valued as a potential customer. Buying a car is a significant financial commitment, and most people would reasonably expect to be able to view a vehicle before being asked to commit to funding it. As a result of the experience, I decided not to proceed and I did not see the car. I just wanted to leave.
20 de junio de 2026
Opinión espontánea
Respuesta de Hippo Motor Group
Hi Terri,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent visit did not meet your expectations, particularly after travelling to view a vehicle with us.
We have attempted to contact you directly to discuss your experience further, however we were unable to get through. We have since followed up with an email and would be grateful if you could respond at your convenience so we can review your concerns in more detail.
Your comments regarding the viewing process and overall experience have been noted and will be reviewed internally to ensure we continue to improve our customer journey.
We do appreciate the opportunity to engage with you and would welcome the chance to resolve any outstanding concerns. Please do not hesitate to get in touch with our Customer Experience Team directly should you wish to discuss this further.
- Team Hippo
Great customer service qt hippo motor…
Great customer service qt hippo motor group Peterborough by Josh on handover today of my new car its been a pleasure dealing with yourselves thank you will definitely use yourselves again
20 de junio de 2026
Opinión espontánea
Respuesta de Hippo Motor Group
Thank you for your wonderful review, we’re delighted to hear you received great customer service from Josh during your handover at our Peterborough branch. It’s fantastic to know you’ve enjoyed dealing with the team, and we really appreciate your continued support and recommendation. We look forward to helping you again in the future.
Team Hippo
Excellent service
Excellent service, would recommend to anyone very happy
20 de junio de 2026
Opinión espontánea
Respuesta de Hippo Motor Group
Hi Marishia.
Thank you for your wonderful review, we’re delighted to hear you received excellent service and that you’d recommend Hippo to others. It’s fantastic to know you’re so happy with your experience, and we really appreciate you taking the time to share your feedback.
Team Hippo
Great place.
Fast application. Staff were really helpful and pleasant. Thank you!
20 de junio de 2026
Opinión espontánea
Respuesta de Hippo Motor Group
Hi Saira,
Thank you for your feedback. We’re delighted to hear the application process was fast and that our team were helpful and pleasant throughout. We really appreciate your kind words and support.
Team Hippo
I collected my new jaguar F pace today…
I collected my new jaguar F pace today .Josh assisted me today and the process was a very fast and smooth hand over .
Excellent customer service
20 de junio de 2026
Opinión espontánea
Respuesta de Hippo Motor Group
Hi Dan,
Thank you for your feedback. We’re delighted to hear you’re enjoying your new Jaguar F-Pace and that Josh helped make the handover fast and smooth. It’s great to know you received excellent customer service throughout. We really appreciate your support.
Team Hippo
Respuesta de Hippo Motor Group
Hi Joe,
Thank you for your feedback. We’re delighted to hear you received great service and that your handover was nice and easy. We really appreciate your support.
Team Hippo
Respuesta de Hippo Motor Group
Thank you for your great review, we’re delighted to hear you had a great experience with Raph. We’ll be sure to pass your kind feedback on to him, and we really appreciate you choosing Hippo.
Team Hippo
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