Order was easy to place online with website complying to good web design principles. Staged emails to notify of order progress were sent to me in a timely manner. The two staff who dealt with me in st... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 25 Eastgate Centre, SS14 1AE Basildon, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
the shop assistant Julia (not too sure of the name now) at Basildon Eastgate HMV is very helpful and patience as my children bring their saving in coins to purchase their item and she take time to cou... Ver más
La empresa ha respondido
REALLY fast delivery and they keep you updated the whole time. If an item isn't in stock, they try to get it in as quick as possible to deliver too so it's really reliable! Only issue is that the pack... Ver más
La empresa ha respondido
The customer service in store was great. Very helpful and polite. The item condition however was not as good. Boxes delivered in store was beaten (I was concerned this may happen on home delivery... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de música
- Tienda de CD
- Tienda de DVD
- Tienda de discos
- Tienda de audio para el hogar
- Tienda de camisetas
Sobre hmv (UK) - Basildon
Escrito por la empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito por la empresa
- home of entertainment since 1921
Información de contacto
Unit 25 Eastgate Centre, SS14 1AE, Basildon, Reino Unido
4,8
Excelente
241 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Delivery was amazing thanks i will shop…
Delivery was amazing thanks i will shop from you online and in store
7 de febrero de 2026
Respuesta de hmv (UK) - Basildon
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Respuesta de hmv (UK) - Basildon
Hello Mark
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
So helpful in Basildon Store
The young lady in the Basildon store was very helpful when I asked about the DVD I wanted to buy. She advised it would take 5 working days to be delivered. It arrived a week later, even with the Easter holiday in between ordering and arrival.
10 de abril de 2026
Respuesta de hmv (UK) - Basildon
Hi Christine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All staff members very friendly
All staff members very friendly, welcoming and helpful.
5 de abril de 2026
Respuesta de hmv (UK) - Basildon
Hello Joanne,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Respuesta de hmv (UK) - Basildon
Hi Lisa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful
Very helpful, respectful and the delivery was on time delivered with care and respect
3 de marzo de 2026
Respuesta de hmv (UK) - Basildon
Hi M
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Visiting HMV Basildon.
When I visited the HMV store at Eastgate Basildon on 3/3/26, to pickup a dvd which I had pre ordered I was served by Shawn. He was very helpful and pleasant, as I find all of the staff in store. I will be visiting again in the future I am certain. Janet Hursey
2 de marzo de 2026
Respuesta de hmv (UK) - Basildon
Hi MSJANETHURSEY
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent service
I got the item I ordered in good time, staff were very helpful and polite.
I've been buying my disks from HMV Basildon for a good many years and will continue to do so
23 de febrero de 2026
Respuesta de hmv (UK) - Basildon
Hi Consumer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Collected my order
Collected my order, very quick and helpful service. Sam, the store manager is very friendly and helpful.
25 de febrero de 2026
Respuesta de hmv (UK) - Basildon
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Respuesta de hmv (UK) - Basildon
Hi Lesley,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Respuesta de hmv (UK) - Basildon
Hi Jonathan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Respuesta de hmv (UK) - Basildon
Hi Mr Stanton,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very knowledgeable helpful and friendly…
Very knowledgeable helpful and friendly staff!An excellent experience every I shop!I cannot fault them!
29 de enero de 2026
Respuesta de hmv (UK) - Basildon
Hi derek
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great experience
Great experience. Staff very friendly and helpful. Good communication for delivery information.
27 de enero de 2026
Respuesta de hmv (UK) - Basildon
Hi Susie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The guy was helpful when purchasing my…
The guy was helpful when purchasing my item. As at first I wasn't sure if the item came in the format that I required. But he checked on Google to make sure that the correct format was ordered.
22 de enero de 2026
Respuesta de hmv (UK) - Basildon
Hello ian
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store, and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Item arrived in a fast delivery
Item arrived in a fast delivery
Staff at the Basildon store very helpful and always friendly
Was unable to order via the app as it was not working properly this needs attention
Couldn’t fault the service I received
Thank you Basildon
10 de enero de 2026
Respuesta de hmv (UK) - Basildon
Hi Donna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Respuesta de hmv (UK) - Basildon
Hi Clare
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Excellent service, extremely helpful and knowledgeable staff well done HMV
13 de enero de 2026
Respuesta de hmv (UK) - Basildon
Hi Linda,
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to order
Easy to order, on time and very easy to pick up goods. No problems. Really good service.
13 de enero de 2026
Respuesta de hmv (UK) - Basildon
Hi Dave,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Film orders
Very helpful staff who were happy to order some films that were not in store. Let me know when they had been dispatched and when they had arrived. Excellent customer service.
7 de enero de 2026
Respuesta de hmv (UK) - Basildon
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.