The staff very helpful and when ordering they double checked too make sure they had the right details and I would like to thank them for their help
Localización
Cambiar localización26 The Martlets, RH10 1ES Crawley, GB
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Consulta las opiniones de los clientes
The guy who helped me in store was great and helped me order what I needed with no fuss and was really knowledgeable about similar items that I may have been interested in. Delivery was slow but it... Ver más
La empresa ha respondido
HMV staff were amazingly helpful, helping me to find several CD's I was interested in purchasing including one not in store but that I could have sent to me at home. Without a CD/record store in Horsh... Ver más
La empresa ha respondido
Great customer service and loads of products to choose from! I always like to visit a hmv when I’m out and most of the time I end up purchasing something as there’s so much options and always great s... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de música
- Tienda de CD
- Tienda de DVD
- Tienda de discos
- Tienda de audio para el hogar
- Tienda de camisetas
Sobre hmv (UK) - Crawley
Escrito por la empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito por la empresa
- home of entertainment since 1921
Información de contacto
26 The Martlets, RH10 1ES, Crawley, Reino Unido
4,6
Excelente
131 opiniones
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Platters album
The staff very helpful and when ordering they double checked too make sure they had the right details and I would like to thank them for their help
21 de mayo de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Pre order items unavailable on release date.
Was disappointed with my pre order experience.
When you pre order for pick up in store, I would expect the items to be available for collection on the day of release, not after this date, else what is the point of a pre order.
I could have visited my local store and purchased the items on the day of release, instead I had to wait almost 48 hours to be told they were available for collection. Not very good customer service really.
27 de marzo de 2026
Respuesta de hmv (UK) - Crawley
Hi JR
Thank you for taking the time to leave us a review.
We are sorry to hear that your order did not reach you in time for its intended release date. Please be advised that although we do dispatch our pre-orders with the aim of a release date delivery, we are regrettably unable to guarantee this. It is, however, unusual that an order is not received by the release date and for this, we offer our apologies.
Very helpful member of staff in store…
Very helpful member of staff in store at Crawley, ordered LP for home delivery for me .
26 de marzo de 2026
Respuesta de hmv (UK) - Crawley
Hello Alan,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Thank you so much for your customer…
Thank you so much for your customer service and the dvd
12 de marzo de 2026
Respuesta de hmv (UK) - Crawley
Hi Mark,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I go into the Crawley hmv store every…
I go into the Crawley hmv store every week and the staff are great and very helpful
8 de marzo de 2026
Respuesta de hmv (UK) - Crawley
Hi TONI
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff is very helpful and…knowledgable
The staff is very helpful and knowledgable.
4 de marzo de 2026
Respuesta de hmv (UK) - Crawley
Hi Milena,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Lovely staff and store
Lovely staff, saw we opened our click and collect package and came up to us and offered to take the box away!
My daughter got her first LP and loved the experience in store.
1 de marzo de 2026
Respuesta de hmv (UK) - Crawley
Hi Ethan,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It's really good I hope do they did due…
It's really good I hope do they did due date there and they rewards let me know when you have yu gi oh rush duel cards
25 de febrero de 2026
Respuesta de hmv (UK) - Crawley
Hi Leighton,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Great service. Ordered in store with my grandson who is 12. I wanted him to order his record for his confidence. The staff member was friendly and chatted away with him about the record and was genuinely interested. Much appreciated.
16 de febrero de 2026
Respuesta de hmv (UK) - Crawley
Hi Gill
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Respuesta de hmv (UK) - Crawley
Hello Alistair
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great store with great staff
Great store with great staff. Always happy to help you. Good availability across the board.
19 de enero de 2026
Respuesta de hmv (UK) - Crawley
Hi Imran
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff member helpful and chatty
Staff member helpful and chatty. Wanted to know what I’d bought and about the band.
13 de enero de 2026
Respuesta de hmv (UK) - Crawley
Hi David,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Respuesta de hmv (UK) - Crawley
Hi Stephen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
What made my experience great was the…
What made my experience great was the way I was dealt with when I went in the store in Crawley looking for a specific cd
26 de diciembre de 2025
Respuesta de hmv (UK) - Crawley
Hi customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The guy who helped me in store was…
The guy who helped me in store was great and helped me order what I needed with no fuss and was really knowledgeable about similar items that I may have been interested in.
Delivery was slow but it was free and arrived in plenty of time so can't fault it really.
8 de diciembre de 2025
Respuesta de hmv (UK) - Crawley
Hi Sam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great delivery
You kept me updated until I received the order. Good service.
22 de diciembre de 2025
Respuesta de hmv (UK) - Crawley
Hi Jeannie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I ordered a DVD in-store and it arrived…
I ordered a DVD in-store and it arrived fairly promptly. The assistant was really helpful when ordering the item and when collecting; was also very polite and friendly.
20 de diciembre de 2025
Respuesta de hmv (UK) - Crawley
Hello R
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Delayed delivery and items which were…
Delayed delivery and items which were books each had imprinted 11 on each righthand corner of cover of books so not in immaculate condition as you would expect from new books. Really disapointed.
16 de diciembre de 2025
Respuesta de hmv (UK) - Crawley
Hi Popsy
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
I had very good service from the…
I had very good service from the Manager.
I have already done a survey.
3 de diciembre de 2025
Respuesta de hmv (UK) - Crawley
Hi Elizabeth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Having a local store to visit.
Having a local store to visit. Helpfulness and advice given by a member of the staff. On line tracking my order.
3 de diciembre de 2025
Respuesta de hmv (UK) - Crawley
Hi Sue
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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