A new 4k release ordered prior to issue. Arrived for collection at the Ocean Terminal store on the re lease date. As usual well packaged and notified by staff. First class service from a good team.
Localización
Cambiar localizaciónUnit LSU2, Ocean Terminal Shopping Centre, EH6 6JJ Edinburgh, GB
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Consulta las opiniones de los clientes
Communication is the key, Pre Order, Pay, Await your collection email, Collect, Other companies should take note. Two more pick ups ready to collect, See you soon for more Pre Orders. Thank you HMV
La empresa ha respondido
Staff were above and beyond helpful..couldn't be any more interactive and friendly.
La empresa ha respondido
E-tickets would have been handy On arrival at HMV we had to enter the venue first to collect tickets and purchases, which was easy enough, but it would have been good if we could just join the queu... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de música
- Tienda de CD
- Tienda de DVD
- Tienda de discos
- Tienda de audio para el hogar
- Tienda de camisetas
Sobre hmv (UK) - Edinburgh Ocean Terminal
Escrito por la empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito por la empresa
- home of entertainment since 1921
Información de contacto
Unit LSU2, Ocean Terminal Shopping Centre, EH6 6JJ, Edinburgh, Reino Unido
4,7
Excelente
138 opiniones
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Usual first class in-store ordering service
A new 4k release ordered prior to issue. Arrived for collection at the Ocean Terminal store on the re lease date. As usual well packaged and notified by staff. First class service from a good team.
22 de mayo de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Staff were above and beyond…
Staff were above and beyond helpful..couldn't be any more interactive and friendly.
20 de mayo de 2026
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hi!
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service and products
11 de mayo de 2026
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivered quickly
Helpful and friendly staff I ordered a blue ray disc the order was completed very quickly delivered just as quickly
28 de marzo de 2026
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hi morris
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Never had any problems with hmv
Never had any problems with hmv. Customer service is always amazing
22 de febrero de 2026
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hello Conti
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Stuart at the Ocean Terminal store is…
Stuart at the Ocean Terminal store is one of the most friendly and knowledgeable people I have met
It's great to meet someone so knowledgeable about films and tv
16 de marzo de 2026
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hello Mr
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Edinburgh Ocean Terminal store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Leigh Anne album signing
Everyone was very kind and helpful. Served by Stuart who was lovely.
23 de febrero de 2026
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hi Belle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hello Charlene,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The store at ocean Terminal ,Leith
The manager of the Ocean Terminal shop could not have been more helpful, as is the other staff members
22 de febrero de 2026
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Communication is the key
Communication is the key, Pre Order, Pay, Await your collection email, Collect, Other companies should take note. Two more pick ups ready to collect, See you soon for more Pre Orders. Thank you HMV
20 de febrero de 2026
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hi Stuart
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was in collecting an album I'd…
I was in collecting an album I'd ordered in store last week and as per previous visit the staff member was friendly and on this visit the guy displayed a interest in my rekindled love for music on vinyl.
5 de febrero de 2026
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hello Gordon
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hi Clark,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered for collection
Ordered for collection. No fuss and easy to navigate. Product as expected
22 de noviembre de 2025
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hi Linda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hi Joan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff and got just what I wanted
Helpful staff and got just what I wanted
8 de noviembre de 2025
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hi Annie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered a CD for my mum
Ordered a CD for my mum - one of her “old” favourites. Delivered within 3 days and she was so happy with it.
2 de noviembre de 2025
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hello Suzanne
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The Manager is second to none
The Manager is second to none , he spent sometime with my wife and I helping us choose a turntable , can't thank him enough
30 de octubre de 2025
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hi Moira
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I ordered a DVD,on the 3rd of October
I ordered a DVD,on the 3rd of October, they took ages to email me to say it was ready to collect. Then I returned to work from days off,so asked for when it was ready, could it be delivered (my house is around the corner from the store I ordered it from)and all I've had is emails over the past few days either asking me to double check my details to see if I made a mistake with the store I ordered it from, or asking for the order's number. I have sent several screenshots of my order and receipt, yet still receiving emails asking the same questions. I work 12hr shifts from 7am to 7pm,and it's difficult to catch my local store,that is why I asked for it to be delivered. Now I just want my money back. The irony is I came in the shop on my last day off and bought a copy for my daughter, so I know the local HMV store had plenty of copies of it.Not pleased at all,will not shop at HMV again.
12 de octubre de 2025
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hi Andrew
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Staff are great 👍
Staff were great 👍 sorted out the order quickly and efficiently
23 de septiembre de 2025
Respuesta de hmv (UK) - Edinburgh Ocean Terminal
Hi Carol
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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