Unfortunately the staff member who served me forgot his manners. He needed to check my details but his manner and attitude felt more like I was being questioned by the police.
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1 Earlham Street, Covent Garden, WC2H 9LL London, GB
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Unfortunately the staff member who served me forgot his manners. He needed to check my details but his manner and attitude felt more like I was being questioned by the police.
La empresa ha respondido
Rich 1st class very professional stor ordering slow needs updating stu had same problems both him and rich apologised for the time it took to process order not there though slow system infact all sta... Ver más
La empresa ha respondido
Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in... Ver más
La empresa ha respondido
William and staff member at both stores in Fopp and HMV Oxford Street. Amazing achievement to assist me with the request. Best customer service advisor old school welcome and willing to provide that i... Ver más
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Escrito por la empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportEscrito por la empresa

1 Earlham Street, Covent Garden, WC2H 9LL, London, Reino Unido
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Rich 1st class very professional stor ordering slow needs updating stu had same problems both him and rich apologised for the time it took to process order not there though slow system infact all staff thati n store are very helpful

Respuesta de hmv (UK) - Fopp Covent Garden
Unfortunately the staff member who served me forgot his manners. He needed to check my details but his manner and attitude felt more like I was being questioned by the police.

Respuesta de hmv (UK) - Fopp Covent Garden

Respuesta de hmv (UK) - Fopp Covent Garden
The staff are very helpful friendly and a good service

Respuesta de hmv (UK) - Fopp Covent Garden

Respuesta de hmv (UK) - Fopp Covent Garden
Had ordered the Small Prophets DVD to be delivered to Fopp near Covent Garden for the instore signing on the Monday. Received an email on the Friday saying stock would not arrive in time, which was annoying. Went to Fopp on the Monday explained the situation. Thankfully it was all in hand and the staff had a list of everyone who had pre ordered the item. It was a great event. Thanks to all the staff.

Respuesta de hmv (UK) - Fopp Covent Garden
A go to place for every physical media enthusiast

Respuesta de hmv (UK) - Fopp Covent Garden

Respuesta de hmv (UK) - Fopp Covent Garden
the assistant was very helpful and courteous

Respuesta de hmv (UK) - Fopp Covent Garden
Came in to collect a pre-order. Everything was smooth, easy and uncomplicated.

Respuesta de hmv (UK) - Fopp Covent Garden
A great selection of vinyl with lots of offers and discounts that mean I always find a few albums to buy at every visit. Great, friendly staff too.

Respuesta de hmv (UK) - Fopp Covent Garden
Ordering was very easy and I was informed promptly on all stages of the delivery process.

Respuesta de hmv (UK) - Fopp Covent Garden
The support from Fopp in Covent Garden was excellent and all aspects of service were professional and courteous. Staff were great. Issue with the double album having 2 of the same record quickly and easily solved.

Respuesta de hmv (UK) - Fopp Covent Garden
The staff in Fopp are brilliant - helping to track down what you’re looking for, and clearly enjoying what they do so well.

Respuesta de hmv (UK) - Fopp Covent Garden
I ordered via Fopp in store which is one of my favourite record spots in London. It was super easy to order the item that had sold out and pick it up, even got a better price by ordering like this. And of course ended up buying myself a couple of extra Cd’s along with the gift shopping!

Respuesta de hmv (UK) - Fopp Covent Garden
Flawless experience with incredibly helpful service — highly commendable!
Top-notch service: seamless, efficient, and genuinely helpful.

Respuesta de hmv (UK) - Fopp Covent Garden
The online order was easy, but it took a long time for the staff to find the records (seemed not bothered as it was busy before Christmas, he had to ask his colleague and he found them quickly).

Respuesta de hmv (UK) - Fopp Covent Garden
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