hmv (UK) - Kingston Opiniones 

140
TrustScore: 4.5 sobre 5

4,6

Unit F11, First Floor, Bentall Centre, KT1 1TP Kingston, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The record was pre ordered and it was shipped and delivered on the correct day and I was notified by the store that the order was ready for collection. Very satisfied with the purchase

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The team I spoke to we’re very friendly, when I was browsing vinyl I was approached by very friendly member of staff who asked if I wanted any help I explained I was enjoying myself looking through... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful member of staff who ordered the CD for me. I was kept informed by email when it arrived at the store to be picked up. On the day, again the staff were friendly and professional. A posi... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Good selection of vinyl, but the shop is very untidy, needs simplifying. ALSO, i was ordering from abroad to a family member in England. The site would not let me create a profile for me - then one... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de música
  2. Tienda de CD
  3. Tienda de DVD
  4. Tienda de discos
  5. Tienda de audio para el hogar
  6. Tienda de camisetas

Sobre hmv (UK) - Kingston

Escrito por la empresa

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Escrito por la empresa

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Información de contacto

  • Unit F11, First Floor, Bentall Centre, KT1 1TP, Kingston, Reino Unido

4,6

Excelente

TrustScore: 4.5 sobre 5

140 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(140)

31.677 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Hi there.

Hi there.

So I've ordered stuff before from HMV.
Every time I've used this link the orders have always come on time.
Top quality service and always respectful staff.
Plus the items are in pristine condition.
I'd always order things from HMV.
Plus back in the eighties these different versions of 80's original vynl is evening better now as the records and CDs have loads of extra long versions of their songs.
I especially like the Now 12" compilation's.
Absolutely brilliant..it means i can have all the longer versions of songs I grew up with.

I've bought all the Now 12" eighties so far.
Great collection.

However i don't see any blu ray or DVDs with live concert's on them.
Not many..
Would be nice to have those too..

Anyway many many thanks for everything.

👍🙏⭐🤣

22 de octubre de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi Michael

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valorada con 2 estrellas sobre 5
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi Charles, 

Thank you for your feedback.

Please note that our Click & Collect service is a 5 working day delivery to store, we can see this was dispatched on 07/10 and arrived on 12/10 within the 5 days estimated. 

We do hope that you enjoy your purchase.

Valorada con 5 estrellas sobre 5

I needed to return a cd that was faulty

I needed to return a cd that wasn't working properly. It's the first time after many years of buying from HMV that I needed to do this and it was sorted expertly by the knowledgeable staff.

6 de octubre de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi Kate

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valorada con 5 estrellas sobre 5

Easy to order

Easy to order, great price and easy to collect - what’s not to like?

1 de octubre de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi Jason

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valorada con 5 estrellas sobre 5

Amazing service

The workers were friendly and the package came fairly quick

25 de septiembre de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi Vinnie,

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valorada con 5 estrellas sobre 5

Relaxed and Easy Process

Hmv offered an exclusive add on to the cd I purchased for my son. They had pre-sale order facility and email notifications of when the cd was despatched and again when it was ready to collect on release day.
The store (Kingston) was easy to find and the assistant who helped us was very friendly and chatty which made the whole experience great. We were able to walk around the store and browse as well.

8 de septiembre de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi Gayle

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Valorada con 5 estrellas sobre 5

The rebooted HMV is really fantastic.

The rebooted HMV is really fantastic.

Great service from Adrian, really helpful thoughtful and friendly. It’s great to have HMV back better than ever it’s now got a little for everyone and really well laid out and merchandised it’s nice to browse here and look at their special items.

3 de mayo de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi Simon

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valorada con 5 estrellas sobre 5

Employee was very helpful

Employee was very friendly & helpful 🙂
I only knew the name of the single, so he looked up which album it was on, ordered it for me immediate & collected in store a few days later.
This shows there is a big benefit of going to an actual store rather than ordering online.

19 de agosto de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi Mel

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Valorada con 5 estrellas sobre 5

Perfect!

As ever, a fantastic service from HMV!
Both albums I pre- ordered arrived on the dates expected, beautifully packaged and in perfect condition.
We love our vinyls and my sons collection is growing steadily thanks to the awesomeness of HMV. Everything we want to buy is usually in stock and the range is great. Staff are always helpful and polite and there's always someone on hand to guide me to the right place and so far I have nothing but praise for them.
Long live HMV !!

25 de agosto de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi Khadijah

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Valorada con 3 estrellas sobre 5

the store is too small compared to old…

the store is too small compared to old store, less dvds more 4k but i don't have 4k . So the options are limited I guess

14 de agosto de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hello Sarah

Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.

Valorada con 5 estrellas sobre 5

Bought 6 Premium blu-rays online

Bought 6 Premium blu-rays online at an amazing low price from HMV. To be collected from the Kingston-Upon-Thames shop in person. Quickly sent by HMV to that location and amazingly friendly and helpful staff. I thought this shop was gone for good from Kingston - so glad it's back!

23 de agosto de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi!

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valorada con 5 estrellas sobre 5

Very prompt

Very prompt, helpful service in store
I was met as I headed towards the desk and my order was found very quickly.

Delivery to the store of my order was a bit slow.

16 de agosto de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valorada con 1 estrellas sobre 5

Over two weeks ago I ordered and paid…

Over two weeks ago I ordered and paid for a video at the Kingston store. I telling me when was told that I would receive an email telling me when the video had been delivered to the store.
I received an email to say it has been dispatched and am guessing that after two and a half weeks the video has been delivered but still no email to confirm.

Not very happy.

3 de agosto de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi Customer

Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.

Valorada con 5 estrellas sobre 5

I had to return an online purchase to a…

I had to return an online purchase to a shop, they were very helpful.

27 de julio de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi Matt

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valorada con 4 estrellas sobre 5

Kingston store staff were friendly and…

Kingston store staff were friendly and efficient.
The product took more time than I expected to reach the store (as it was posted) but when I rang to where it was I spoke to a real person, with no waiting, who was able to reassure me that it was on its way.

24 de julio de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hello Dr Burbidge

Thanks for taking the time to leave us a 4 star review!

We hope to earn that last star from you soon ;-)

Valorada con 5 estrellas sobre 5

Ordered two LPs which I was able to…

Ordered two LPs which I was able to easily collect from my local store. Excellent!

16 de julio de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi Malcolm

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Valorada con 5 estrellas sobre 5

A trouble-free transaction

A trouble-free transaction. Staff at this branch are always helpful and friendly

15 de julio de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi Peter

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valorada con 5 estrellas sobre 5

Very helpful staff

Very friendly and helpful staff

7 de julio de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi Kaari

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Valorada con 5 estrellas sobre 5

Enthusiastic staff.

Shop staff are very enthusiastic and great to deal with. Ordering my Black Keys album was very easy and arrived quickly! HMV in Kingston upon Thames is a great store with great people. Highly recommend for all of your music needs, if they haven't got it they can probably order it for you!

26 de junio de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi Martin

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Valorada con 1 estrellas sobre 5

Lost trust in the companies

Who ever it was that screwed up the Depeche Mode CDs with Michael Jackson. I went to two separate stores and brought three CDs - the third opened by the staff.
My family and friends have seen them too - now I don't think I can trust buying a CD, blue ray, or DVD without thinking someone has swapped them. The only redeeming feature was the staff in each other the stores where friendly and explained what happened. But how can I trust now, it is a lot of money for me to waste. Good luck.

24 de junio de 2025
Logotipo de hmv (UK) - Kingston

Respuesta de hmv (UK) - Kingston

Hi C

Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.

We’ll then take a look and get back to you as soon as possible.

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