Ordered item online to pick up at store. Arrived very quickly. Forgot Photo ID, but store clerk allowed pick up anyway (probably age verification, which I passed, being over 50). Item brand new as des... Ver más
La empresa ha respondido
Localización
Cambiar localización9/17 High Street, LE1 4FP Leicester, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The assistant went out of her way to help find a blu ray dvd in store and to compile a online order which arrived on the monday having ordered the previous friday.
La empresa ha respondido
Brought some CDs from their and one of them was all scratched up like it had been used and when I tried to play it the music just kept on skipping, however I went into one of their stores to show them... Ver más
La empresa ha respondido
I’m really pleased with my experience! My order arrived much quicker than expected, which was a lovely surprise. Everything was smooth from start to finish, and I really appreciate how efficient the d... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de música
- Tienda de CD
- Tienda de DVD
- Tienda de discos
- Tienda de audio para el hogar
- Tienda de camisetas
Sobre hmv (UK) - Leicester
Escrito por la empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito por la empresa
- home of entertainment since 1921
Información de contacto
9/17 High Street, LE1 4FP, Leicester, Reino Unido
4,8
Excelente
350 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service
Easy to order, easy to collect from friendly staff in the local Leicester store.
9 de mayo de 2026
Respuesta de hmv (UK) - Leicester
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The assistant went out of her way to…
The assistant went out of her way to help find a blu ray dvd in store and to compile a online order which arrived on the monday having ordered the previous friday.
2 de mayo de 2026
Respuesta de hmv (UK) - Leicester
Hi Nigel
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very helpful and the…
The staff were very helpful and the goods arrived in good time.
2 de mayo de 2026
Respuesta de hmv (UK) - Leicester
Hi Arthur
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Respuesta de hmv (UK) - Leicester
Hi Miss Gaskin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivery
Always keep me informed and deliveries Always show up on time and we'll packaged
23 de abril de 2026
Respuesta de hmv (UK) - Leicester
Hello Kevin,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
5 stars good service order my Elvis…
5 stars good service order my Elvis Presley LP epic fantastic thank you very much
28 de abril de 2026
Respuesta de hmv (UK) - Leicester
Hi David,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Ordered a Peter Greenaway film at the till using my gift card. Excellent service and prompt delivery.
25 de abril de 2026
Respuesta de hmv (UK) - Leicester
Hi Nick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service & contact when my purchase…
Good service & contact when my purchase was ready
19 de abril de 2026
Respuesta de hmv (UK) - Leicester
Hi Ruth,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful with the search for the item I…
Helpful with the search for the item I needed.
15 de abril de 2026
Respuesta de hmv (UK) - Leicester
Hello andrew
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Quick and efficient service
13 de abril de 2026
Respuesta de hmv (UK) - Leicester
Hi Michelle
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV D0 good service I will be ordering…
HMV D0 good service I will be ordering my bits from there
8 de abril de 2026
Respuesta de hmv (UK) - Leicester
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I buy alot of queen vinyl and have…
I buy alot of queen vinyl and have never had a problem with anything related to HMV. Amazing shop amazing staff. Amazing when ever you go in the shop
1 de abril de 2026
Respuesta de hmv (UK) - Leicester
Hi Mike
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
BTS ARIRANG
I’m really pleased with my experience! My order arrived much quicker than expected, which was a lovely surprise. Everything was smooth from start to finish, and I really appreciate how efficient the delivery was. Thank you for such a great service!
28 de marzo de 2026
Respuesta de hmv (UK) - Leicester
Hi Rachel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv leicester
hmv leicester - we went to get stray kids photo cards and zasia was so lovely, kind and helpful! 10/10 experience it’s so refreshing to be served by such lovely staff !
27 de marzo de 2026
Opinión espontánea
Respuesta de hmv (UK) - Leicester
Hello no
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Leicester store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Respuesta de hmv (UK) - Leicester
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I went to purchase BTS
I went to purchase BTS - 'ARIRANG' Rooted in Music (HMV Exclusive) album.
I specifically asked the staff if I was purchasing the HMV Exclusive version and she replied "yes"
I come home and open the album to see that it wasn't the HMV Exclusive and I now have a duplicate album.
A non satisfactory experience.
23 de marzo de 2026
Respuesta de hmv (UK) - Leicester
Hi Chandra
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Respuesta de hmv (UK) - Leicester
Hi Emma,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant Service
Brilliant - I Order Online For My Richard Marx Greatest Hits Album For Mine And Future Wife Wedding Cheryl - Within 3 Days, Our CD Was Ready To Collect And The Lady Member Of Staff On Duty, Was Really Helpful And Professional.
25 de marzo de 2026
Respuesta de hmv (UK) - Leicester
Hi Jeremy,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Respuesta de hmv (UK) - Leicester
Hi Donna
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The Staff are so Helpful Knowledgeable
The Staff are so Helpful Knowledgeable. Polite , they go out of their way to help.If A dvd /cd is in stock , but I couldn't find .They will always look and find them and bring them to me.Particularly Helpful are Rich, Lee, Sal, Nigel.Pav , Catt and Jacia ( not sure if ive spelt her name correctly) Sarah has been very Helpful also.Cant fault the staff at all.Well done all of You!
14 de marzo de 2026
Respuesta de hmv (UK) - Leicester
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.