Fabulous customer service. We were looking for a couple of DVDs and a member of staff overheard our conversation and asked what we wanted. He then ordered both items for us and arranged for them to be... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 24, Four Seasons Shopping Centre, NG18 1SU Mansfield, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Myles served me with my order of a blue ray dvd, and I also bought some fantastic JBL HEADPHONES BLUETOOTH. Myles was very helpful & efficient and explained things to me because I suffer from anxiety... Ver más
La empresa ha respondido
I always enjoy browsing in store for CDs and DVDs. I particularly like to check out the new releases at the weekend. I also find that the staff are always helpful regarding items that I may not... Ver más
La empresa ha respondido
The website doesn’t always work , so although it showed the products, I couldn’t order on line. Staff in store are always helpful & knowledgeable. I was able to place an order in store, & received e... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de música
- Tienda de CD
- Tienda de DVD
- Tienda de discos
- Tienda de audio para el hogar
- Tienda de camisetas
Sobre hmv (UK) - Mansfield
Escrito por la empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito por la empresa
- home of entertainment since 1921
Información de contacto
Unit 24, Four Seasons Shopping Centre, NG18 1SU, Mansfield, Reino Unido
4,8
Excelente
187 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de hmv (UK) - Mansfield
Hi k
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Mansfield store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great service
Great ordering online. And fast delivery to chosen local store with helpful staff
2 de diciembre de 2024
Respuesta de hmv (UK) - Mansfield
Hi Karen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Pre order delivery to local store .
Pre order delivery to local store .
On time with updates by email no problems
4 de diciembre de 2024
Respuesta de hmv (UK) - Mansfield
Hi Garry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Respuesta de hmv (UK) - Mansfield
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service parcel came on time…
Excellent service parcel came on time no issues
13 de noviembre de 2024
Respuesta de hmv (UK) - Mansfield
Hi Ellen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff knowledgeable and helpful
9 de noviembre de 2024
Respuesta de hmv (UK) - Mansfield
Hi Julie,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The worker I always see called Ben is…
The worker I always see called Ben is always polite and talks to customers about the different movies and just pleasant to go
5 de noviembre de 2024
Respuesta de hmv (UK) - Mansfield
Hello Stuart
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Quick and easy for click and collect…
Quick and easy for click and collect and the staff are polite and helpful
2 de noviembre de 2024
Respuesta de hmv (UK) - Mansfield
Hi Sharon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
NOT HELPFUL
Rang to reserve at my local hmv store a vinyl and told I'd have to pay a higher price than advertised online,I checked in store and staff wasn't helpful, most are not with exception of one who wasn't there.i return regularly to buy vinyl which isn't cheap and it was 12 pounds difference in price this time.i like to shop in store as much as possible and a new lady understood that and was nice,but a guy who's worked there over 30yrs was not interested ,he suggested the price online to be wrong.iv now had confirmation sent from royal mail when delivery will be to my home free of charge at the online price of 22.99 pounds.so much for keeping store's open! It's not shoppers who lose jobs,the company's cause the problems for themselves,even young ones like to go out to shops but even staff don't realise they're part of that experience.come on hmv Mansfield, be nice and show the pen pushers how it's done,help keep our shops open!
1 de noviembre de 2024
Opinión espontánea
Respuesta de hmv (UK) - Mansfield
Hello Melanie
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Hmv always been brilliant everything is…
Hmv always been brilliant everything is brand new , can shop in store or on line , very friendly , delivery is good .
1 de noviembre de 2024
Respuesta de hmv (UK) - Mansfield
Hi Heather
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Respuesta de hmv (UK) - Mansfield
Hi Mrs Lakey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful teamEach and every store assistant at…
Each and every store assistant at Mansfield are always happy to help. They are extremely knowledgeable about their products.
22 de septiembre de 2024
Respuesta de hmv (UK) - Mansfield
Hi Andy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and friendly customer…
Very helpful and friendly customer service. Staff go out of their way to help with any query
15 de septiembre de 2024
Respuesta de hmv (UK) - Mansfield
Hello customer
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Girl in store was very friendly
Girl in store was very friendly , order ready - no issues at all !
4 de septiembre de 2024
Respuesta de hmv (UK) - Mansfield
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everything was just Brilliant
Everything was just Brilliant, the Staff the Shop,
Everything
29 de agosto de 2024
Respuesta de hmv (UK) - Mansfield
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good service in-store,where I asked…
Good service in-store,where I asked about the DVD. Which I discovered wasn't being stocked in-store this year. Offered to order it and have it sent to my home. All done very quickly and arrived nicely.
13 de agosto de 2024
Respuesta de hmv (UK) - Mansfield
Hi Karen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order lost and basically told to wait…
Went to store now on several occasions. Only just now been told that DPD have lost the box with orders in it. This is apparently being investigated now. But why wasn’t a new shipment made and then if and or when the other order is delivered, the contents are returned to the main HMV Depot?
5 de agosto de 2024
Respuesta de hmv (UK) - Mansfield
Hello
We're sorry to hear of the delay with your order reaching our hmv Mansfield store, due to a delivery issue with DPD; apologies for any disappointment this may cause. If you haven't done so already please get in touch with us so we can look into this further.
Thank you for your patience and we hope this matter is resolved soon.
Mansfield store amazing every time
Didn’t have the title in the store so the staff got it me delivered to my home . Arrived within 2 days . Fantastic .
29 de julio de 2024
Respuesta de hmv (UK) - Mansfield
Hi Joe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ghost Rite Here Rite Now
I pre-ordered Ghost Rite Here Rite Now soundtrack for my daughter & it arrived in great condition,well packed & on time
31 de julio de 2024
Respuesta de hmv (UK) - Mansfield
Hi Samantha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Hmv Review
I went to hmv for my click and collect order and the whole process went very smoothly, and the member of staff who was assisting me was polite to me, so that's a bonus in my book.
26 de julio de 2024
Respuesta de hmv (UK) - Mansfield
Hello,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.