I had visited my local HMV Newbury a couple of weeks prior to the release of Avatar Fire and Ash steelbook. I spoke to a gentleman called Paul who advised me that the Steelbook was coming out later th... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit G20A, 68 Parkway Shopping Centre, RG14 1AY Newbury, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Acknowledged when entering the store and asked ''what can i help you with?' Two good points when dealing with the public. A good selection of classic 1930's to 2000+ films in either the collection... Ver más
La empresa ha respondido
We had a wonderful experience of what great customer service should be. We were helped with our issue regarding a new Hi -Fi by Rachel ( We believe she was the Manger) in the Newbury store. A great ex... Ver más
La empresa ha respondido
Easy to collect a non-store stocked item from my local HMV Branch by ordering the item on HMV.com and using the Click and Collect option. My local branch doesn't have the range of CD's I like so I... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de música
- Tienda de CD
- Tienda de DVD
- Tienda de discos
- Tienda de audio para el hogar
- Tienda de camisetas
Sobre hmv (UK) - Newbury
Escrito por la empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito por la empresa
- home of entertainment since 1921
Información de contacto
Unit G20A, 68 Parkway Shopping Centre, RG14 1AY, Newbury, Reino Unido
4,9
Excelente
131 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I ordered a cd online and collected for…
I ordered a cd online and collected for free from Newbury store. Very good service.
5 de enero de 2025
Respuesta de hmv (UK) - Newbury
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Speedy delivery to store and very…
Speedy delivery to store and very helpful kind staff
16 de diciembre de 2024
Respuesta de hmv (UK) - Newbury
Hello Lisa
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent customer service.
Excellent customer service.
Looking for item not in stock. Staff arranged for click and collected.
9 de diciembre de 2024
Respuesta de hmv (UK) - Newbury
Hi Alexis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly efficient service
27 de noviembre de 2024
Respuesta de hmv (UK) - Newbury
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
2 factors
2 factors. Excellent discount on requested xmas presents and ease & security of store collection facility.
19 de noviembre de 2024
Respuesta de hmv (UK) - Newbury
Hi Keith,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff at the Newbury branch of HMV…
The staff at the Newbury branch of HMV are really easy to talk to and spent a lot of time ordering this last item really do enjoy visiting this store
14 de septiembre de 2024
Respuesta de hmv (UK) - Newbury
Thanks for the 5 stars and kind words about hmv Newbury Mark!
Helpful and informative staff
Helpful and informative staff; quick delivery of the item I ordered.
4 de septiembre de 2024
Respuesta de hmv (UK) - Newbury
Hi Nigel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Found exactly what I was after
Found exactly what I was after, plus I purchased an instore bargain offer.
Staff were very friendly and helpful.
29 de julio de 2024
Respuesta de hmv (UK) - Newbury
Hi GRANT
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quality Service
Served by friendly and knowledgeable staff. My order came within a couple of days and the whole experience was extremely good. Great communication and customer service.
29 de julio de 2024
Respuesta de hmv (UK) - Newbury
Hi Anita
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Respuesta de hmv (UK) - Newbury
Hi Jason
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Respuesta de hmv (UK) - Newbury
Hello Stephen
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Easy to order and reliable service.
Order easy to place. I was kept well informed of the status up to and including ready for collection. Nice staff at my local HMV store.
20 de julio de 2024
Respuesta de hmv (UK) - Newbury
Hello Garry
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleagues you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Knowledgable friendly staff
Knowledgable friendly staff. CD delivered to store in 48 hours as promised.
12 de julio de 2024
Respuesta de hmv (UK) - Newbury
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Respuesta de hmv (UK) - Newbury
Hi Graeme
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service from knowledgeable staff
12 de abril de 2024
Respuesta de hmv (UK) - Newbury
Hi Nigel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to collect a non-store stocked…
Easy to collect a non-store stocked item from my local HMV Branch by ordering the item on HMV.com and using the Click and Collect option.
My local branch doesn't have the range of CD's I like so I have to get items from the webstore as there is more choice. The store has better selection on vinyl than on CD, and I prefer CD's for their convenience and sound quality.
2 de abril de 2024
Respuesta de hmv (UK) - Newbury
Hello Jeremy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Respuesta de hmv (UK) - Newbury
Hi Bob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
We were given the wrong item which we…
We were given the wrong item which we had ordered. Another item we bought in store had a security tag which wasn't visible until the item was completely opened.
The broken case was replaced
The wrong item had the same surname as ours.
14 de marzo de 2024
Respuesta de hmv (UK) - Newbury
Hello Penny
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Excellent item fast delivery
8 de marzo de 2024
Respuesta de hmv (UK) - Newbury
Hi Margaret
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
delivered on time what i ordered
10 de febrero de 2024
Respuesta de hmv (UK) - Newbury
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.