The staff are lovely and helpful. The shop is well presented it has a huge selection of music I love. I feel comfortable here and I would certainly be lost without my music from here. My 5 stars are w... Ver más
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Localización
Cambiar localizaciónUnit 43/44, The Bridges Shopping Centre, SR1 3LE Sunderland, GB
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Consulta las opiniones de los clientes
Went into the store to collect my order & the lady behind the counter gave me someone else's order despite me giving them MY order number. She clearly didnt read the name that was written on the box.... Ver más
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Purchase of this item was fine. Staff very helpful. Order placed and given options for delivery which was also efficiently dispatched My only negative observation is that other than ordering on lin... Ver más
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Did a click and collect for a preorder item, got the message a few days later to say it was there and was in and out within minutes, quick service and hassle free.
La empresa ha respondido
Información sobre la empresa
- Tienda de música
- Tienda de CD
- Tienda de DVD
- Tienda de discos
- Tienda de audio para el hogar
- Tienda de camisetas
Sobre hmv (UK) - Sunderland
Escrito por la empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito por la empresa
- home of entertainment since 1921
Información de contacto
Unit 43/44, The Bridges Shopping Centre, SR1 3LE, Sunderland, Reino Unido
4,7
Excelente
238 opiniones
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Respuesta de hmv (UK) - Sunderland
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
First time ordering online for home…
First time ordering online for home delivery, great service. Will be ordering again. Fast delivery, appreciated the updates via email.
22 de enero de 2025
Respuesta de hmv (UK) - Sunderland
Hi Leona
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service quick…
Excellent customer service quick delivery well packaged
4 de enero de 2025
Respuesta de hmv (UK) - Sunderland
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Had to wait the last minute for…
Had to wait the last minute for present 19 got 24
28 de diciembre de 2024
Respuesta de hmv (UK) - Sunderland
Hello,
We can see this was placed on the 19/12 December and dispatched on 21/12 at the first opportunity.
We aim for click & collect orders to arrive within 2-5 working days of dispatch and we are pleased to see this arrived before Christmas.
Great service
24 de diciembre de 2024
Respuesta de hmv (UK) - Sunderland
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy ordering and collection.
Easy ordering and collection. HMV store staff very helpful. Thankyou.
21 de diciembre de 2024
Respuesta de hmv (UK) - Sunderland
Hi Alex
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
When I went into the shop the lady that…
When I went into the shop the lady that help me was very patient and I had never had anything delivered from your store but it was quick and easy and was kept in touch about my delivery
22 de diciembre de 2024
Respuesta de hmv (UK) - Sunderland
Hello Eileen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were very rude in the Sunderland…
Staff were very rude in the Sunderland shop.Unable to
Locate my purchase and when I wrongly ordered the wrong product stated I had to have a gift voucher not a refund so I asked for the voucher to be used against another purchase then told different excuses and told to re gift it which I refused until I insisted it be used against the purchase I was buying also when I asked a member of staff where could I locate Motown albums in the store she told me she did not know what I was on about ,surely your staff are advised what music your store has in stock ??
20 de diciembre de 2024
Respuesta de hmv (UK) - Sunderland
Hi
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
First time ordering online
First time ordering online, really easy and straight forward, kept me informed throughout about delivery, and actually arrived a day early
19 de diciembre de 2024
Respuesta de hmv (UK) - Sunderland
Hello Teresa
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
CD available for collection in store…
CD available for collection in store within a couple of days of ordering. Very helpfull in the store.
12 de diciembre de 2024
Respuesta de hmv (UK) - Sunderland
Hi Stephen
Thank you for leaving a 5 star review for your visit to hmv Sunderland!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Wonderful service and great stock.
14 de diciembre de 2024
Respuesta de hmv (UK) - Sunderland
Hello ANTHONY
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The cd I pre ordered was realised on…
The cd I pre ordered was realised on the Friday . I did not get it until the following Wednesday . Click and collect won’t be using again .
Staff in store were friendly and polite .
13 de diciembre de 2024
Respuesta de hmv (UK) - Sunderland
Hi Denise,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching the store; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Respuesta de hmv (UK) - Sunderland
Hi Barry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly staff
Friendly staff, record at store well in the predicted time. Great to go to store and collect, no substitute for browsing around a shop with help and suggestions from enthusiastic staff.
2 de noviembre de 2024
Respuesta de hmv (UK) - Sunderland
Hi Keith
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent service friendly staff
17 de octubre de 2024
Respuesta de hmv (UK) - Sunderland
Hello Tracy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The member of staff was very helpful
The member of staff was very helpful. I returned a t-shirt as it was too small and they didn't have the next size up. The staff member then offered to order it for me to be delivered free to my home. Very good service and I have the t shirt I wanted.
8 de octubre de 2024
Respuesta de hmv (UK) - Sunderland
Hello Kerry,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Delivery perfect and on time
2 de octubre de 2024
Respuesta de hmv (UK) - Sunderland
Hi Alfred
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were helpful and displayed excellent customer service
I found the customer service to be excellent and very helpful.
25 de septiembre de 2024
Respuesta de hmv (UK) - Sunderland
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Respuesta de hmv (UK) - Sunderland
Hi Thomas
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Vikings seasons 1& 2
I chose the hmv in-store collection service. and received a email when my item arrived safely to arrange a pickup time which is best for me. ( the Hmv staff are always friendly and have a very professional team.( Thanks from me..
19 de septiembre de 2024
Respuesta de hmv (UK) - Sunderland
Hi S.B
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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