There was some confusion about how and when I was getting my order, but eventually it did arrive only by two couriers on different dates. And the email notifications were confusing. You had my contac... Ver más
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Consulta las opiniones de los clientes
Well, delivery was amazing item delivered in less than 24 hours, that is beyond expectation. Only one little moan, the item we ordered was an adjustable radiator cover, the product once built is just... Ver más
La empresa ha respondido
Do not buy from them. Item was damaged in transport and never arrived and trying to contact them was a nightmare. They don’t update tracking on website to get away with saying it was never shipped out... Ver más
The order was deli ered the next day and the furniture was easy to put together (nothing missing) and the furniture itself is very sturdy. Am waiting for a new delivery of furniture i am looking a... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Tienda de muebles para dormitorio
- Tienda de mobiliario para jardín
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de mobiliario para oficinas
Información proporcionada por diversas fuentes externas
We're one of the UK's Largest Online Furniture and Homewares Retailers. We sell a huge range of goods for your home including products for Bathroom, Bedroom, Living Dining Room, Fireside, Garden DIY, Kitchen, Laundry, Radiators, and much, much more. As we directly source and manufacture all our products from all over the world we have offices in UK, Far East and Brazil. As a result we cut out the middleman so we offer all our products at discount prices. This means some of our products will be up to 75% cheaper than other retailers. We are so confident that our prices are lowest in UK and if you find exactly the same product cheaper, we offer a Price Match Service.
Información de contacto
Dawson Lane, BD4 6HN, Bradford, Reino Unido
- 01484533533
- sales@homediscount.co.uk
- www.homediscount.co.uk
3,1
Medio
379 opiniones
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Terrible customer service
Whilst there were no real issues with the product itself (apart from a gash on the underside of the table which can't readily be seen), delivery and related communication, or lack of it was diabolically bad.
Bought through Tesco on 21 Jun - at point of purchase, was given a tracking link... delivery 23-26 Jun, four days. Not unreasonably, I expected an update on this to give a better estimated delivery date once the item was shipped. Throughout this, there the tracking information was next to useless. That never came. I contacted Home Discount at 08:47 on 25 Jun asking when he item would be delivered - the answer, it was in the courier network. Essentially, it was in transit somewhere and they had no idea where. They also commented that usually the courier calls in the morning to advise delivery time slot. I requested they contact the courier and find out when it was likely to be delivered (I only wanted to know what day they were likely to deliver) and to call me back by midday with an update - rather predictably I did not receive a call back. Then, this morning (26 Jun) I received a call from the courier asking where to leave the box - I was at my house. On the package, the delivery sticker said 'Three Day' with a dispatch date of 21 Jun - does that mean it should have reached me by 24 Jun?
So, the long and the short of it is, I needed to wait in for 4 days. For a delivery within the UK, most courier companies are able to give a reasonable estimate of day of delivery - the routes and road networks around the country are pretty well known. But what really compounded everything was a complete lack of communication. No notification of dispatch, no updated estimate, no return call and no warning from the courier of expected time of arrival. You need to better communicate with your customers and you need to get a better grip on the couriers you use in terms of their service and communication.
26 de junio de 2026
Opinión espontánea
Do not buy from them
Do not buy from them. Item was damaged in transport and never arrived and trying to contact them was a nightmare. They don’t update tracking on website to get away with saying it was never shipped out.
21 de junio de 2026
Opinión espontánea
There was some confusion about how and…
There was some confusion about how and when I was getting my order, but eventually it did arrive only by two couriers on different dates. And the email notifications were confusing.
You had my contact number so a call would have been much easier.
15 de junio de 2026
Complete fraud of a company
Complete fraud of a company. Should be shut down. Ordered a tin of fence paint and it arrived opened with paint all over the packaging, probably because it had been opened, half used and taped back up with brown tape! How is this ok? Arranged a return and 3 weeks later, still no refund despite tracking showing it has been received back. Complained and all they did was provide tracking to say I received it! Disgusting service avoid at all costs!
14 de junio de 2026
Opinión espontánea
Respuesta de Home Discount
Thank you for leaving feedback for us.
I think that this has been left for the wrong supplier as we do not sell any paint products.
I have requested more information on the order that you have placed with us.
Many thanks
Kind regards
Customer Services
Poor
If i could rate this company lower i would. Worst experience ive ever had. Brought a bed from them. It arrived broken, without instructions or fixtures to build it. I asked for it to be returned and for a refund and they sent me a replacement part i did not want. Ive since had two failed collections of this broken bed that I brought several weeks ago. Ive had to wait in for 12 hours each time. Despite the 'efforts' made by the company to ensure collection theyve failed again. With limited communication and understanding of how poor this situation is for me as the customer. Theyve lied and told me there was not another company to use for the collection and now suddenly there is a more reliable service to use. It feels that they would rather i manage their waste disposal than them. When I said I didn't want the replacement part I was told to dispose of it. This is shocking, so much waste. Poor customer service and beyond poor quality. Please avoid at all costs!
11 de junio de 2026
Opinión espontánea
Respuesta de Home Discount
Thank you for taking the time to give us feedback on your recent shopping experience with us.
I am so sorry to hear of the issues with the order you placed with us. I will certainly be looking into everything further; this is not the service that we should be providing. We have also had some training issues highlighted; retraining will be done as quickly as possible.
We have several couriers that we can use for deliveries and collections, I am sorry but unfortunately the courier that we first used for the collections let you down. Because of this we have used a different courier for the next collection, this collection is due to be made on the 17th June for the 2 original boxes and for the replacement part that was sent in error. I can see that a full refund has already been made of the purchase price.
Once again, please accept our sincere apologies for the inconvenience this has caused.
Kind regards
Customer Services
The rotating stool arrived promptly
The rotating stool arrived promptly, well packaged and with the discount it was good value.
5 de junio de 2026
Respuesta de Home Discount
Thank you for taking the time to give us feedback on your recent shopping experience with us.
I am so pleased to hear that the delivery was as expected and that you are satisfied with the overall experience.
If we can be of any further assistance, please get in touch.
Kind regards
Customer Services
Radiator Cover
Well, delivery was amazing item delivered in less than 24 hours, that is beyond expectation. Only one little moan, the item we ordered was an adjustable radiator cover, the product once built is just what we wanted but the instructions were very hard to follow and disaster was only just avoided.
4 de junio de 2026
Respuesta de Home Discount
Thank you for your feedback on your recent purchase.
I am pleased to hear that the delivery time exceeded your expectations. I am sorry, however, that the assembly was difficult, I will feed this back to the manufacturer and ask that they make this clearer.
If you need any further assistance, please do get back in touch.
Kind regards
Customer Services
Refuse to issue a refund for a failed delivery
Orderd an item on a third-party platform for delivery by 27th of May. The courier rescheduled three times and eventually failed to deliver. Contacted Home Discount and requested a refund. The customer service insisted that I open a return case, possibly because they didn't want the sale to be marked as a failed delivery. I refused. The seller failed to deliver and the customer is due a refund. It is the seller that has to make things right, not the customer. At the end of the day, it is them who chose this courier.
29 de mayo de 2026
Opinión espontánea
Respuesta de Home Discount
Thank you for leaving feedback on your recent purchase.
I am so sorry that the courier failed to deliver the order as expected, we are unsure why the delivery failed. This is not the level of service that we expect from our courier.
With regards to the request for you to open a return request this is the process that Tesco has asked us to follow. I am sorry that it does take an extra step for you to get your money refunded, however, there is no way round this for us.
Once again, I am sorry for the inconvenience that this has caused you.
Kind regards
Customer Services
Ordered a garden sofa from Home Discount…
Ordered a garden sofa from Home Discount through the Range and they delivered the incorrect item. They gave me a refund but not for the full amount and have since ignored my emails for the remaining amount. They have commented they do not sell garden sofas on The Range, however, I do have proof of said purchase and emails from them directly. Order number: 36066629 on 10 May 2026
14 de mayo de 2026
Opinión espontánea
Respuesta de Home Discount
Thank you for taking the time to provide feedback about your recent purchase.
I have now located your order for the garden furniture, and I am very sorry to hear that you are unhappy with the item you purchased. We attempted to arrange a collection; however, as the boxes were no longer available, we asked The Range to issue a refund in order to resolve the matter for you as quickly as possible.
I am sorry to hear that you have not received the full amount paid. We will contact The Range to query this and ask them to confirm why the full refund amount has not been returned to you.
Kind regards
Customer Services
The order was deli ered the next day…
The order was deli ered the next day and the furniture was easy to put together (nothing missing) and the furniture itself is very sturdy.
Am waiting for a new delivery of furniture i am looking at and will happily buy from these people again.
Calling these people was helpful and they were happy to help
14 de mayo de 2026
Opinión espontánea
Respuesta de Home Discount
Thank you for taking the time to leave feedback on your recent purchase.
I am pleased to hear that your experience was positive and that the order was delivered as expected. We take time to ensure that the assembly instructions are as easy to follow as possible, thank you for confirming this for us.
We look forward to receiving another order from you in the future.
If you need any further assistance, please do feel free to get in touch.
Kind regards
Customer Services
I am very disappointed with the service…
I am very disappointed with the service I have received regarding my console table order.
When my parcel was marked as out for delivery, I was home all day, yet EVRI did not attempt delivery and instead returned the parcel to the sender. I contacted EVRI twice but received no help.
I then contacted your customer service team and was told by one colleague that I could choose between a refund or a replacement. I clearly stated that I wanted a replacement sent out. However, another colleague later informed me that a refund was being processed instead, despite my request.
I called again to explain the situation but left the conversation feeling frustrated and disappointed, as nobody seemed willing to correct the mistake or help further.
This situation was not my fault. EVRI failed to deliver my parcel, and your colleague then processed the wrong outcome after I had clearly requested a replacement.
All I wanted was the console table I originally ordered, not a refund. I would appreciate this matter being properly reviewed and for a fair resolution to be offered.
12 de mayo de 2026
Opinión espontánea
Respuesta de Home Discount
I am so sorry to that you are unhappy with the service that you have received from us.
Firstly, I would like to apologise for the inconvenience of the order not being delivered as expected. We expect a much better service for our customers from the couriers that we use.
The tracking shows that the order was refused at the delivery address, as this was not done by you, I can only assume that the driver was at the wrong delivery address at this time.
We did offer to send a replacement item to you. Unfortunately, as a return request was opened advising that the order would not arrive on time, a refund was issued. We assumed that a refund was required instead of a replacement item. On reflection, maybe we should have confirmed this with you instead of just issuing a refund and I apologise as this was not what you wanted. Once a refund has been made, I am sorry, but it cannot be undone.
As a refund has already been issued, we are unable to resend the item to you. I can only ask you to place another order please.
Once again, please accept our apologies for the inconvenience that this has caused.
Kind regards
Customer Services
Hi,Firstly I was supposed to have my…
Hi,Firstly I was supposed to have my order by Wednesday and had left instructions with courier for items to be left in garage but 1 item was left outside my front door I am still waiting on the rest being delivered and this is now Saturday. I don't mean to be rude but I think courier company should be changed to avoid instructions not being carried out and to avoid damage to boxes as well I have not yet checked to see if their is any damage done to the furniture that is Inside the box
Jennifer Willison
27 de abril de 2026
Respuesta de Home Discount
Thank you for taking the time to leave us feedback on your recent purchase.
I am so sorry that the delivery did not meet your expectations. As the order was dispatched in multiple boxes it was sent with 2 different couriers, and deliveries were made on different days. We would prefer it if all boxes were delivered on the same day, but unfortunately this is outside of our control.
I can see that the complete order has now been delivered, if you need any further assistance, please do get in touch with us.
Please accept our apologies for any inconvenience that may have been caused.
Kind regards
Customer Services
1st class customer service & it arrived…
1st class customer service & it arrived the following day. Also was speaking to an advisor in less than a minute.
14 de abril de 2026
Respuesta de Home Discount
Thank you for your feedback from your recent shopping experience with us.
I am very pleased to hear that you are happy with the service that you have received from us. We do pride ourselves in not having queues on the telephone or having menus to navigate through to speak to us.
If you need any further assistance, please do get back in touch.
Kind regards
Customer Services
I was sent damaged goods.
I was sent damaged goods.
Very poor service. I've rang left messages explaining my situation, sent lots of emails with details and photos. Still waiting for the plan on next steps.
Frustrating!! And stressful because I now have 2 large packages of damaged goods stuck in my hallway and no info as to how it will be resolved.
12 de abril de 2026
Respuesta de Home Discount
Thank you for your feedback, we appreciate the time taken and it helps us to improve our service and products.
I am sorry to hear that the boxes that you received have been damaged in transit. Unfortunately, sometimes the courier companies do not take as much care as we would like them to. This is however a rare occurrence. I can see that we have resolved this for you and have issued a refund for the order.
Again, please accept our sincere apologies for the inconvenience that this has caused you.
Kind regards
Customer Services
Respuesta de Home Discount
Thank you for your feedback on your recent purchase.
I am glad to hear that your order has been delivered within the expected time, I will pass this onto our account manager.
If you have any queries in the future, please do get back to us.
Kind regards
Customer Services
Respuesta de Home Discount
Thank you for sharing your experience of shopping with us, we appreciate the time that you have taken.
I are very pleased to hear that you are happy with our prices and delivery service from our couriers. I will pass onto the customer services team your feedback as well.
If you need any assistance in the future, please do come back to us.
Kind regards
Customer Services
Furniture is ok
Furniture is ok . Some instructions incorrect. Delivery by one company was fine . Dx delivery sent clear information and delivered to front door and brought inside for me as heavy. DHL delivered other furniture and it was an absolute balls up ! Information sent wrong , then delayed then said hadn’t received it! Then contacted home discount and told because of bank holiday?! I ordered after the bank holidays! DHL sent email today at 10.38 saying delivery today between 18.00 and 19.00 . I just came home and the package which is a table had been Dropped over my back garden gate . Not even attempting to contact me or come to front door which is what you’d expect! Email came later saying delivered. At 12.55 !
I’m disabled and have had to drag the heavy box up my back garden path and wiggle it in the back door without unbalancing myself in the mean time! Absolutely terrible service!
Change your delivery from DHL ! Letting your company down drastically.
7 de abril de 2026
Respuesta de Home Discount
Thank you for taking the time to leave us feedback on your experience. I am so sorry to hear about the issues that you had with one of our couriers.
I am glad to hear that one of our couriers delivered as expected and provide accurate information on your delivery.
I am disappointed to hear of the experience with our other courier, this is not the level of service that we expect our customers to receive. The order was placed after the bank holiday weekend; however, it was unfortunately caught in the post bank holiday delays with the specific couriers.
I will contact our account manager with the courier and feed back to them about the lack of information about the delivery itself. Maybe they can look at the delivery information and provide more regular updates in the future.
If you have any queries or require further assistance, please do come back to us, we will be more than happy to assist you.
Kind regards
Customer Services
Second time ordering from this company
Second time ordering from this company. First time the item never showed up but gave them the benefit of a doubt seeing as they 'had no idea what has happened' and they refunded me.
This time I ordered two items separately. One showed up damaged and the others still to be heard of! I've messaged loads of times with no reply. Please get in contact with me to resolve this issue as it is unacceptable!
4 de abril de 2026
Opinión espontánea
Respuesta de Home Discount
I’m sorry to hear about your experience, I understand why this is frustrating, especially after your previous order issues. This isn’t the level of service we aim to provide.
I am unable to find the order with the information provided; therefore, I am unable to assist you at this stage. We also apologise for the delay in responding to your messages. that’s not acceptable, and we’re addressing this internally to prevent it happening again.
Could I ask that you contact us again and I will ensure that your problem is addressed without delay.
Thank you for your patience.
Kind regards
Customer Services
Ordered evening of one day and…
Ordered evening of one day and delivered the folliwing mirning. Super service
31 de marzo de 2026
Respuesta de Home Discount
Thank you for taking the time to leave us a review on your recent purchase.
I am pleased to hear that the order was dispatched and delivered in good time. I will pass this feedback onto the teams involved.
If you need any assistance, please do not hesitate to get in touch with our customer service team.
Kind regards
Customer Services
Respuesta de Home Discount
We appreciate the time that you have taken to leave us a review, thank you.
I am pleased to hear that you order was delivered in the expected time frame and that you found the assembly instructions easy to follow. We do out best to make the instructions as clear as possible, so that everyone can follow them.
If you need any further support, please do get in touch.
Kind regards
Customer Services
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