I received a phone call from this company, having used them last year, and booked a guy to come round and do the one-off check that had been promised after having DPC and cavity wall insulation instal... Ver más
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Consulta las opiniones de los clientes
Might complaint is about the really poor aftercare.I had a damp proof course installed...quite painless but very very expensive.When winter came around we found ridiculously high readings on our de hu... Ver más
Two teams, each on the same day 1st team removed old insulation from the loft cleanly and tidily, without spreading dust, and removed it 2nd team arrived shortly after to spray Loft Guard to deal wi... Ver más
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Firstly the surveyor found the issue and did not try to sell anything that was needed and took his time not only getting the survey together but advised exactly why the items were needed what we need... Ver más
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Información sobre la empresa
- Contratista de aislamiento
- también en la categoría
- Tienda para la reforma del hogar
Escrito por la empresa
At Home Energy Save GB Ltd we are specialists in all fields of damp proofing and energy efficiency. Whether your problem is loft condensation, rising damp, penetrating damp, black mould, or simply heat loss then we can help. We specialise in energy-efficient wall coating, cavity wall insulation/extraction, spray foam insulation, damp proofing, energy-efficient conservatory roofs, and A+ rated windows and doors so we can give you professional FREE advice. The correct analysis of any damp or heat loss problem is vital to prevent costly and unnecessary work; so with 40 years of experience in the damp proof and energy efficiency industry across The Midlands and North West, we can be relied upon to make the correct diagnosis. All of our work is carried out to and often exceeds current UK standards.
Información de contacto
Unit 1, Crown Business Park, Govan Rd, Fenton Industrial Estate, ST4 2RS, Stoke-on-Trent, Reino Unido
- 01782497324
- contactus@hesgbltd.co.uk
- www.homeenergysaveuk.co.uk
4,2
Muy bueno
754 opiniones
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Helpful and tidy
Jim did a damp proof course at my property, efficient and cleaned up
19 de julio de 2025
Opinión espontánea
Respuesta de Home Energy Save GB Ltd.
Hi Rebekah,
Thank you for your great feedback! We’re pleased to hear Jim was efficient and left everything clean and tidy after completing your damp proof course.
If you need anything else, just let us know!
Kind Regards
Home Energy Save GB Ltd Team
Excellent damp proof course
Our experience with home energy save was great from start to finish! Really informative and precise. The work itself is to a great standard and was completed timely and all the people that have come around have been really friendly and chatty. The whole thing has been incredibly easy on our part which is exactly what a customer wants! Would highly recommend.
9 de julio de 2025
Opinión espontánea
Respuesta de Home Energy Save GB Ltd.
Hi Siânn Mia,
Thank you so much for your kind words! We're delighted to hear that your experience with us was smooth, informative, and stress-free from start to finish. It's great to know the team delivered work to a high standard and made the whole process easy for you.
We really appreciate your recommendation and are here if you ever need us again in the future.
Kind Regards
Home Energy Save GB Ltd Team
Damp proof course
We booked a flex fit installation that got to our property treatment a day earlier than booked. So that was great the guys showed up promptly on the day did the work required cleaned up all completed in a professional manner. Very happy.
Mrs P Wood
4 de julio de 2025
Opinión espontánea
Respuesta de Home Energy Save GB Ltd.
Hi Patricia,
Thank you for taking the time to share your experience. We're so pleased to hear that Peter was friendly, approachable, and able to guide you through the process with ease. We'll make sure your kind words are passed on to him—he’ll be delighted to hear them!
If there’s anything else we can help with, please don’t hesitate to reach out.
Kind Regards
Home Energy Save GB Ltd Team
Very Disappointed
We had damp proofing done just over 12 months ago. We contacted the company recently as when installed they promised a 12 month check to confirm the damp had gone (We are not sure the treatment has worked) and a 25-year guarantee of the work. We were advised the company had gone into liquidation. We were surprised to then see new reviews daily showing work is still being carried out with only a slight name change of the company (UK to GB). We tried to approach to see if our guarantee and check will be honoured. They confirmed it will not. Incredibly disappointing and unfair when the same people are clearly still trading under a different name. Be Wary.
30 de junio de 2025
Opinión espontánea
Simple process
The whole experience with Home Engery Save was simple. The survey was very informative, and all options explained in detail.
Matt and Craig completed the damp proof course, they were very efficient and tidied up after themselves, which is always appreciated.
There was a small issue with an area being missed off the plan/video, however Matt and Craig stayed late so the work could be completed.
I would happily recommend the company.
18 de junio de 2025
Opinión espontánea
Respuesta de Home Energy Save GB Ltd.
Hi Stacey,
Thank you for your kind and thoughtful review. We're delighted to hear the process felt simple and clear, and that you found the survey informative and thorough.
It’s great to know Matt and Craig delivered efficient work and left everything tidy — we’re proud to have them on the team. We also really appreciate your understanding regarding the missed area and are glad the team stayed late to ensure the job was fully completed to your satisfaction.
Thank you again for your recommendation — it truly means a lot.
Kind Regards
Home Energy Save GB Ltd Team
Moisture
I had Pete come round from home energy save to look at moisture in the property, he told me everything was fixable by opening the windows and not leaving damp washing inside. Great advice and great service! Would recommend.
27 de junio de 2025
Opinión espontánea
Respuesta de Home Energy Save GB Ltd.
Hi Chris,
Thank you for your great review! We’re really pleased to hear that Pete was able to offer clear, practical advice to help with the moisture issues in your property. Sometimes simple lifestyle changes can make a big difference, and we're glad we could support you with honest, no-pressure guidance.
We appreciate your recommendation and are here if you ever need us in the future.
Kind Regards
Home Energy Save GB LTD Team
Woodworm and wet rot treatment…
Just had woodworm and wet rot treatment done by Kevin and Ben. Both very helpful and polite. gave clear information and answered any queries we had. The work was done as agreed, on time and efficiently. An additional bonus - telephone calls to the office are always answered promptly, with any queries passed on to the relevant person who then calls back. Thank you!
17 de junio de 2025
Opinión espontánea
Respuesta de Home Energy Save GB Ltd.
Hi Edwina,
Thank you very much for your kind and detailed review. We’re delighted to hear that you were pleased with the woodworm and wet rot treatment, and that Kevin and Ben made a positive impression with their polite manner and clear communication.
It’s also great to know our office team met your expectations with prompt and helpful responses — we understand how important it is to keep our customers informed every step of the way.
We really appreciate your feedback, and thank you again for choosing us. Please don’t hesitate to get in touch if we can be of help in the future.
Kind Regards
Home Energy Save GB LTD Team
Peter came and visited today very…
Peter came and visited today very honest, told me that I had no damp in the house, peace of mind all round.
Very knowledgeable and friendly. Would recommend
16 de junio de 2025
Opinión espontánea
Respuesta de Home Energy Save GB Ltd.
Hi Rachel,
Thank you for your kind words! We’re so pleased to hear that Peter was able to provide you with peace of mind. Honesty and clear communication are very important to us, and we’re glad you felt reassured. If you ever need anything in the future, don’t hesitate to reach out.
Kind Regards
Home Energy Save GB LTD Team
Easy to get initial report
Easy to get initial report, staff member very informative and knowledgeable. Craig, Matt and Tony arrived promptly and completed the job efficiently and without any issues. All paperwork and information great, and we’ll recommend.
6 de junio de 2025
Opinión espontánea
Respuesta de Home Energy Save GB Ltd.
Hi Alison,
Thank you so much for your lovely feedback. We’re really pleased to hear that you found the initial report easy to arrange and that our staff member was informative and knowledgeable.
It’s great to know that Craig, Matt, and Tony arrived promptly and completed the job efficiently. We take pride in ensuring a smooth experience for our customers from start to finish, and I’m glad the paperwork and information met your expectations.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind Regards
Home Energy Save GB LTD Team
Great workmanship
Great workmanship, good communication, work completed as scheduled. Only negative would be lack of dust sheets on floor and fire place resulting a lot of cleaning!
4 de junio de 2025
Opinión espontánea
Respuesta de Home Energy Save GB Ltd.
Hi Darren,
Thank you so much for your positive feedback. We’re delighted to hear that you were pleased with the workmanship, communication, and timely completion of the job.
We also appreciate you pointing out the issue with the lack of dust sheets on the floor and fireplace. We’re sorry for the extra cleaning that caused you, and we’ll ensure that our team is reminded to take extra care in future projects.
Thanks again for your review. If there’s anything more we can do to help, please let us know.
Kind Regards
Home Energy Save GB LTD Team
STAY AWAY from this company
I had a damp proof course work done in Dec 2024 and was manipulated towards signing the contract and paid £4000 for what should cover the whole area that has damp issues which was investigated and agreed
On the day the job started, they implemented a different solution different from what we initially agreed. Also, they left some items uncompleted which we initially agreed.
Two months later, my wall starts to bleed and paint peeling off massively. I reached out to them and after several attempts on email and phone calls, they sent someone down to inspect.
They are demanding additional over £4000 to fix their incomplete work and badly work done.
Run away from them, here are tricks they use:
1. They will call someone on the phone to pretend as if they want to get you a good deal from their senior management, all game. They will make it look like goodwill.
2. When the job starts, they will go against what you initially agreed with them. Since you had paid a deposit, you are tied in and forced to accept their proposal
3. After inspecting all the areas and lets say they come up with 20sqm. They will quote you for 10sqm and during the job you will have to start to argue this with the workers. They intentionally do this, so you think they are cheaper compared to other companies and this forced you to give the job to them thinking you had a great deal. And afterwards, they demand for additional thousands to cover the rest.
Basically, they are splitting the job that should be done as one into multiple to rip you off.
That's the situation am in with them currently.
Lastly, they continuously persuade you to leave them a good review on the last day of the job which I did, unknown to me that the result of their work was going to fail months later.
Had I read their reviews earlier, I wouldn't have given them the job.
3 de junio de 2025
Opinión espontánea
This company is the biggest scam
This company is the biggest scam.
Their pushy sales tactics put me off but a call from their now owner somehow persuaded me to give them a chance.
The damp proof course was done almost 12 months ago and has completely failed. Sadly, the company liquidised under the old owner so my guarantee is worth nothing.
More sickeningly, I recommended a friend for their damp proof course about a month before the liquidisation happened. The salesman let on that the company was opening a new side of their branch and deliberated which one to invoice us for. We didn't know at the time that he picked the one doomed to be liquidised. Not only did they leave my friends house in a dangerous damaged mess, after they took his money he found he wasn't covered for a guarentee either.
Total cowboys and their complaints handling was gaslighting and insincere. Please avoid.
22 de julio de 2024
Opinión espontánea
Excellent
Excellent. Darren and Lee were highly professional. They carried out the work over 4 days to a very high standard. I have no hesitation recommending them.
Paul Mason, Blackburn, Lancashire
26 de abril de 2025
Opinión espontánea
Respuesta de Home Energy Save GB Ltd.
Hi Paul,
Thank you for your fantastic review! We’re so glad to hear that Darren and Lee provided you with professional service and completed the work to a high standard. We truly appreciate your recommendation and your kind words. It was a pleasure working with you, and we’re happy we could help with your project.
Kind Regards
Home Energy Save GB LTD Team
Turned up promptly and work undertaken…
Jim and Brandon Turned up promptly and work undertaken swiftly on both days. Downside is some of the mess left behind but that’s part of the course with damp proofing and re-plastering work.
16 de abril de 2025
Opinión espontánea
Respuesta de Home Energy Save GB Ltd.
Hi L Price,
Thank you for your feedback. We're pleased to hear that Jim and Brandon were prompt and got the work done efficiently. Damp proofing and re-plastering can be a bit messy at times, but we really appreciate your patience and understanding.
If you need anything else or have further questions, we're always here to help!
Kind Regards
Home Energy Save GB LTD Team
Damp proofing done well
All aspects of the job were done to a high standard, including the damp proofing and plastering. Any issues that arose were promptly and professionally dealt with.
31 de marzo de 2025
Respuesta de Home Energy Save GB Ltd.
Hi Neil,
Thank you for your kind words! We're delighted to hear that the damp proofing and plastering were completed to a high standard and that any issues were handled promptly and professionally.
Your feedback means a lot to us, and we truly appreciate your support. If you ever need anything in the future, feel free to reach out!
Kind Regards
Home Energy Save GB LTD Team
Fantastic guys
Fantastic guys, really knowledgeable and explained everything really clearly.
9 de abril de 2025
Opinión espontánea
Respuesta de Home Energy Save GB Ltd.
Hi Veronica-Rose,
Thank you for your fantastic review! We're so pleased to hear that our team was knowledgeable and took the time to explain everything clearly.
If you ever need anything in the future, don’t hesitate to reach out. We truly appreciate your support!
Kind Regards
Home Energy Save GB LTD Team
We had Ron & John
We had Ron & John, Craig & Tony. All polite, left neat & tidy. Good job done. Can't complain at the workmanship.
Not too impressed with sales techniques. Slight pressure to buy.
3 de abril de 2025
Opinión espontánea
Respuesta de Home Energy Save GB Ltd.
Hi Sarah,
Thank you for your honest feedback! We're delighted to hear that Ron, John, Craig, and Tony delivered great workmanship and left everything neat and tidy. We always aim for top-quality service, so it’s great to know you were happy with the job itself.
We appreciate your thoughts on the sales process and will take this on board to ensure we maintain a comfortable and informative experience for our customers. Your feedback helps us improve, and we truly value it.
If you need anything in the future, please don’t hesitate to reach out!
Kind Regards
Home Energy Save GB LTD Team
Very helpful and friendly and helped…
Very helpful and friendly and helped with any questions. Completed the work very professionally
2 de abril de 2025
Opinión espontánea
Respuesta de Home Energy Save GB Ltd.
Hi Sarah,
Thank you for your kind words! We're delighted to hear that our team was helpful, friendly, and professional throughout the process. Your satisfaction means a lot to us!
If you ever need anything else, don’t hesitate to reach out.
Kind Regards
Home Energy Save GB LTD Team
Great job, thanks.
The contractors were really polite and got the job done quickly and efficiently.
The experience has been brilliant right from the beginning.
2 de abril de 2025
Opinión espontánea
Respuesta de Home Energy Save GB Ltd.
Hi Iain,
Thank you for your great feedback! We're so pleased to hear that you had a brilliant experience from start to finish. Our team takes pride in being efficient, polite, and delivering high-quality work.
If you ever need anything in the future, we'd be happy to help!
Kind Regards
Home Energy Save GB LTD Team
Good service from start to finish
Good service from start to finish. They turned up as promised and did a great clean and tidy job. Would definitely recommend this company.
1 de abril de 2025
Opinión espontánea
Respuesta de Home Energy Save GB Ltd.
Hi Lorraine,
Thank you for your wonderful review! We're so pleased to hear you had a great experience and that everything was completed as promised. Your recommendation means a lot to us!
Kind Regards
Home Energy Save GB LTD Team
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