Home Energy Save GB Ltd. Opiniones 

Overall good experience, I had a persistent mould problem that I was battling with for several years in one room of my home. Found this company online who seem to offer something different to the rest, everyone I spoke to during the process was friendly and professional. I was expecting a survey that was estimated to take around an hour, my surveyor Sam was extremely personable, very knowledgeable, genuinely cared and was great to talk to but the overall visit did last around 4 hours. Assessment was of the full house, the products and services made a lot of sense to eliminate the problem for future as well as immediate. However the quotation I was given for the service to eliminate the problem with a 10 year warranty was way more expensive than my original expectation. As the need to eradicate the mould was urgent due to my daughter expecting I needed an instant, affordable solution. I did ask for an immediate eradication of mould for one room to which I was offered (Cirro-Pure clouding 12 month guarantee) although my understanding now is that this isn’t normal practice as they recommend the full house as a minimum order. Ray, who applied the treatment had a very calm nature and my two dogs Instantly warmed to him which is always a good sign for me (and rare as they usually bark at strangers) I also appreciated the level of care when it came to protecting my furniture and videos taken during the process gave me good piece of mind, as well as the room being sealed off afterwards to allow the health and safety risks to be completely diminished to the rest of my household.Sam the surveyor is a genuine, lovely person and went above and beyond with her customer service and caring nature as well as making the experience fun which let’s face it mould is anything but! After the initial treatment we noticed pretty instantly that the air quality felt clearer, the mould smell disappeared within two days and although the mould still shows through, it went from black to brown In a matter of days. Further to this sam very kindly followed up with a visit to wipe down dead mould and used a product to restore my walls to white once again, extremely happy with this!!

I noticed a damp issue in the house and contacted them about it, within 48 hours Johnny had come out to the house and looked over the issue and identified the problems. He was very knowledgable and kept me informed throughout.

An excellent experience, from the initial assessment to the work itself.
Sean and Mick did the damp proof course. They were professional and clearly knew their trade, and explained everything that the job entailed. They tidied up after themselves and were very friendly throughout the day. I would have no hesitation in recommending them.

We have just had our survey done by Sam, she went through the house top to bottom inside and outside with all her gadgets. I've learnt a few things and tomorrow Sam will talk to us on the order we need to proceed with the works.

Ricky and James were very professional. The job was done with efficiency. They went up and beyond to help us and cleaned up extremely well. Would definitely recommend these guys . A credit to the company

Thanks to Sam who did the initial survey and sale to the team Jim and Brandon who did a faultless installation of the external insulation.

At the moment it is 5 however the work was completed a few weeks ago and the floor is still drying out. I needed work carried out because i had my water barrier fail and therefore water had risen in the walls of my daughter downstairs bedroom wreaking havoc on the walls and causing sweating under the laminate.

However when I enquired Sam was out very quickly. She was very lovely, professional and sensitive as i was very stressed and gave a worse case scenario quote which luckily once work started was pretty much halved once walls and flooring was removed to see the damage.
I appreciated the honesty of the builders and Sam as they could have completed the work that didn't need doing and charged me anyway but were honest about this. They were respectful and just generally lovely helpful people. The work was completed so quickly and I have never seen someone so good and quick at plastering. They were travelling from Wales each day too and I am in the Midlands. They were on time each day often arriving early and waiting in their van if they felt they were too early. I found this very considerate as often mornings can be chaotic so this was very much appreciated.

What I would say is that the manager wasn't aware some of the work hadn't been completed because it didn't need it. If I hadn't been paying attention I feel as though I could have been charged for work not done and wouldn't be aware as for me i have financed through a credit company. So definitely be aware of this. But this wasnt a issue at all once pointed out everything was ammended very promptly.

I do have to say that when discussing what work might be needed and what was going to be done at the beginning I must of misunderstood some things. Such as a foam being used on the outside of the walls all the way up the house (maybe i dreamt this). This wasnt something they do when i mentioned to the manager. But it was alot of information to take in and i was stressed too as not only had water coming through but had just had a bereavement in my family. Again Sam became a friend that day kept me calm and went over and beyond in each way she possibly could.
Altogether cost just under £8000 for specialised damp proofing water barrier treatment (sorry cant remember what they called it) all downstairs and having 2 walls knocked back to bricks and replastered. My first quote when we were unsure of what was needed was £24000, then reduced to 15000 due to being a carer so was very happy about this.

Did have to lose some skirting boards which will now need replacing but generally treatment was put in on the outside to avoid this as much as possible.

I am looking forward to being able to put a new carpet down in the room once the floors dried out. Just waiting for someone to double check that it is drying out correctly and that the issue has been completely resolved.

Thank you team for such a prompt response to my enquiry and just generally being so lovely. I can't wait to have my living room back and move my daughter back into her room.

Home Energy Save GB Ltd

DO NOT USE THIS COMPANY!!
Ignoring customers and taking their money and not carrying out work correctly as well as causing damage to the property and electrics.
Poor workmanship lack of integrity, dishonesty and appalling communication.

Was all going well, until the quote landed. We had agreed a 20% discount under their association with SAFFA and me being a veteran. This brought the quote down to the high side of the band I was looking at. However when the quote landed the discount had been added, hidden as VAT! Bringing the price back to the pre discounted price, well out of band. "the installation of insulation in homes is currently zero-rated for VAT in the UK, but only until March 31, 2027". Sharp practice or accident not taking the chance. As reducing a number by 20% the adding 20% doesn't equal the original number and the inclusion of VAT in the quote raised a red flag for me.

Brought in HESGB to tank a flooding cellar. They did a first class job. Had to call them in due to a small snagging issue and they promptly returned to fix it. So thank you to the team, great job!

We had a chemical Damp Course injected in July 2024 with this business Home Energy Save Ltd. It went into liquidation (knowingly and in the process of setting up a new business at the time called Home Energy GB Ltd). They took my money £1600 and guaranteed the work for 25 years for a chemical damp proofing course. They were meant to come back after one year and check it had worked as they told us it takes 12 months to dry out but as they didnt contact us as promised by Steve, we called them yesterday and was dismayed to discover they went into liquidation in August 2024! Home Energy Save GB Ltd claim to have nothing to do with Home Energy Save Ltd but they have taken over all the Google reviews and others and the finance Manager with the old Complay is now a Director of Home Energy GB Ltd. Our guarantee is nil and void and they have washed their hands of it. I will be pursuing this through a legal route see communication below i received from Home Energy GB Ltd. PLEASE DON'T TRUST THIS COMPANY!!!!!! go with a local reputable business. These will take your money and there will be no comeback. I will be pursuing legal action, Watch Dog, Trading Standards etc.This is the email we received from Home Energy GB Ltd.

Dear Home Energy Save Ltd Customer,

I am writing to provide you with an update regarding Home Energy Save Ltd, which has unfortunately gone into liquidation in October 2024. However, it is important to note that the directors had already established a new company prior to the liquidation of Home Energy Save Ltd. This information is verifiable, and it appears that the directors were aware of the situation and took steps to set up the new company while Home Energy Save Ltd was still operating, including transferring assets from the old company to the new one, therefore rendering it nonviable and leading to its liquidation.

From the initial phone contact to the final resolution and feedback call communication was excellent. We booked a free damp survey and were very impressed with the prompt, thorough and diligent inspection of the whole property. Dean arrived at the agreed time and determinedly sought out the source of our damp problem. It wasn't easy or immediately obvious and it involved working in a couple of quite tight spaces, but he persisted until we were sure about what was causing the problem. Dean kept us informed and explained exactly what he was doing and the equipment he was using to support his findings. He gave us advice going forward to resolve the identified problem (it was a plumbing issue) and suggested possible treatments that would improve ventilation, air quality and future damp proofing and prevention. At no time did he push products or try to persuade us to buy or commit to anything. A young, polite and friendly but very professional representative of his firm. We would highly recommend Home Energy Save and will definitely be using them again in the future.

Seven workmen over three days, they didn't leave anything to chance. Everything finished off excellently in fact they went above beyond - putting pictures back up on walls, making sure I had heating that night - after a day of boarding, plastering etc on a Saturday. The outside gang the same absolutely excellent. I look forward to having a drier, warmer winter this year. Thank you

If i could give zero stars I would. From the start it’s been nothing but lies, false representation and avoidance. From day one the so called surveyor who is really a salesman informed me I would receive a 25 year insurance backed Guarantee. I needed this as i was selling my house and a contracted condition of sale was that the cellar must be dry. This cost was £12,500 for a 1x5 M2 cellar. I signed as I needed the sale. Work was done I told them I will pay when i receive the guarantee. The pressure I got to pay on the day was immense even promising me they’d have the guarantee by the end of the day. Needless to say months later no Insurance backed guarantee and no communication. I lost the buyer of the house as a result. I was then informed they can’t get Insurance backed guarantees for this type of work. So why their surveyor salesmen are going around promising it is to me fraudulent. I would advise anyone thinking of using this company to steer well clear, there is a history of issues then them winding up their companies and reinventing themselves. I wish i had done more research on these shysters before I paid a penny to them. I made a formal complaint as I am obliged to do prior to considering any legal action and since 24th September to date it hasn’t even been acknowledged let alone dealt with. And by the way guess what the cellar is still damp! I won’t have them back as they’re absolutely garbage.

Andrew was thorough in his assessment and his advice was fair regarding what he found - including work that did not need undertaking.
Brian, Nathan and Joel were polite helpful and tidied up after themselves. Their work was done on time and was of a good standard.

Came same day to look at a damp problem. Steve was thorough and professional to investigate where the source was. Glad I didnt need a new Damp Proof Course !!

I met Stephen, an Expect from Home Energy. He diagnosed a longstanding problem and he was from the only Company that bothered to do it right and properly. Even though they couldn’t help fixing the problem because of financial issues.

Johnny was very friendly and knew what he was talking about,he advised us on how to control the situation in the bathroom.woild highly. Recommend this company

Stephen was really helpful and knowledgable. He was able to offer solutions to my condensation problem.
I was really impressed with the service provided.
Thank you

I’m a damp surveyor and had a call from a concerned vulnerable lady that had been lied to and pressured into an 18k contract by a sales rep for a damp course she doesn’t need and cork rendering she absolutely does not need, oh and mould treatment when there is not a spec of mould present. The lady has had sleepless nights from the scare tactics used, deserves a spot on BBC Rogue Traders