Cotton Tote Bags with a Logo. The website is user friendly and easy to use. Super fast with the Visual sent to my inbox, and also that it gave me different options. Clear, uncomplicated instructions... Ver más
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Consulta las opiniones de los clientes
Amazing customer service from start to finish! The team were so helpful, patient and easy to communicate with, even when I changed my design multiple times. They were always happy to help and made the... Ver más
La empresa ha respondido
Really pleased with my experience. I made numerous changes and they were patient with me. My only comment is if they had listed choice of colours, it would have been easier. I am looking forward to... Ver más
La empresa ha respondido
Just placed an order for branded workwear for our team and the process so far has been excellent. The Visual Proof tool let us see exactly how our logo would look on the garments before paying, which... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At hotline.co.uk, we make it easy for businesses to order branded promotional products and custom merchandise online. From printed pens and tote bags to branded clothing, drinkware and event giveaways, everything we offer is designed to be simple to buy and easy to reorder. We do things a little differently to traditional promotional merchandise suppliers. Instead of long email chains, quotes and uncertainty, you can see your logo on a product before you buy with our free 20 minute Visual Proof™. This gives you a clear, accurate preview so you know exactly what your branded merchandise will look like before placing an order and paying. Our website is built for straightforward online ordering, with clear pricing, fast turnaround times and no hidden steps. You can request a visual, make changes quickly with our team of expert in-house designers and place your order in just a few clicks. Once ordered, everything is tracked in your account, making repeat orders simple and efficient. Behind the scenes, every design is checked by our experienced studio team to ensure your logo looks its best on the chosen product. Our UK based customer support team is always on hand if you need help at any stage. We work with businesses of all sizes across the UK, helping them create high quality promotional products for events, marketing campaigns, staff onboarding and everyday brand awareness. Whether you are ordering branded pens, printed tote bags or custom clothing, our focus is on making the whole process smooth, fast and reliable from start to finish.
Why choose hotline.co.uk?
Escrito por la empresa
- See it before you buy
- With our free 20 minute Visual Proof™, you can see your logo on the product before you place an order. No guesswork, no long email chains. Just a clear, accurate preview so you know exactly what your branded merchandise will look like.
- Effortless online ordering
- Our website is built to make ordering promotional products straightforward. Clear pricing, fast turnaround times and everything managed in your online account. You can request a visual, make changes and place your order in just a few clicks.
- Quality you can rely on
- From first proof to final delivery, everything is handled with care. Our in house team ensures your design looks right and your branded products arrive exactly as expected, on time and ready to use.
Our Be Sure Guarantee
Order with confidence
Every order is backed by our 'Be Sure Guarantee'.
Your branded merchandise will arrive exactly as approved in your Visual Proof™. If it doesn’t, we’ll replace or refund your order.
We’ll also deliver on or before your agreed deadline, so your products arrive when you need them.
With our Price Match Promise, you can be confident you’re getting great value without compromising on quality. If you find the same product cheaper elsewhere before you order, we’ll match the price.
Información de contacto
Copper Beech House, Ringwood Road, Bransgore, BH23 8AD, Christchurch, Reino Unido
- team@hotline.co.uk
- www.hotline.co.uk
4,8
Excelente
3 mil opiniones
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Respuesta de hotline.co.uk
Hi,
Thank you for the 5 stars! We’re really pleased you’ve enjoyed the experience so far. Being able to explore different options with visuals and see a clear design proof before going ahead is something we know makes a real difference. Thanks for choosing Hotline!
Kind regards,
Lucy
Customer Support
Very quick and easy online ordering
Very quick and easy online ordering. Visual came through quickly so fingers crossed for delivery now!
2 de septiembre de 2026
Respuesta de hotline.co.uk
Hi Jacki,
Thank you for choosing Hotline for your first order! We’re pleased you found the online ordering process quick and easy, and that your visual came through promptly. Everything sounds to be off to a great start, and we hope you’re just as pleased when your order arrives!
Kind regards,
Lucy
Customer Support
Always find Hotline very efficient to…
Always find Hotline very efficient to deal with and each order ive had has been good and arrived on time
1 de septiembre de 2026
Respuesta de hotline.co.uk
Hi,
Thank you for your continued support! It’s fantastic to hear that you’ve found us consistently efficient and that your Express Cotton Tote Bags have arrived on time and met expectations with each order. We really appreciate you choosing Hotline time and again!
Kind regards,
John
Customer Support
Great response
Great response, quick example mock up sent , nothing too much trouble.
11 de agosto de 2026
Respuesta de hotline.co.uk
Hi,
Thank you for your review! It’s great to hear that you were impressed with our quick response and speedy visual mock up. We’re always happy to help with any changes or questions along the way, so we’re pleased you found the process so accommodating. We really appreciate your feedback!
Kind regards,
Lucy
Customer Support
Great product
Great product. Fantastic printing of personal logo. Fast delivery and good price.
21 de agosto de 2026
Respuesta de hotline.co.uk
Hi Anne,
Thank you so much for choosing Hotline for your first order! It’s great to hear you were impressed with the quality of your cotton tote bags and how your logo turned out. Fast delivery and good value are always important too, so we’re really pleased we could tick all the boxes. We hope the bags go down a treat!
Kind regards,
Lucy
Customer Support
GREAT SERVICEI mentioned that we were a…
GREAT SERVICEI mentioned that we were a Charity and got another 5%off, Great Job. Thank you.
27 de agosto de 2026
Respuesta de hotline.co.uk
Hi,
Thank you for the fantastic review! We’re really pleased we could offer you our additional charity discount on your Contour Pens and help make your budget go that little bit further. It’s always a pleasure to support charities, and we really appreciate you choosing Hotline for your order.
Kind regards,
Lucy
Customer Support
Quality issue rectified - great customer service
There was a quality issue with our first order, which we needed in time for an event. We were tight on time to get the problem rectified, but Isadora from customer services was very attentive and helpful. She communicated well and was able to get a new order sent out in time for our event. The faulty items from the order were collected from us when stated. The second batch of bags were printed far better and looked really smart. Our visitors loved them!
6 de agosto de 2026
Respuesta de hotline.co.uk
Hi Emily,
Thank you so much for your thoughtful review. While we’re sorry there was a quality issue with the first order, it’s great to hear that Isadora was able to get everything resolved quickly and keep things on track for your event. We’ll be sure to pass your lovely comments on to her.
Most importantly, we’re delighted the replacement bags looked smart and went down so well with your visitors. Thank you for giving us the opportunity to put things right!
Kind regards,
Lucy
Customer Support
I found your ethic to meet my objective…
I found your ethic to meet my objective appealing and comfortable to do business with you, well done.
3 de agosto de 2026
Respuesta de hotline.co.uk
Hi,
Thank you for such thoughtful feedback. We’re really pleased you felt comfortable working with us and that our approach helped you achieve what you had in mind for your printed bookmarks. It means a lot to know that the way we do business stood out to you. Thank you for choosing Hotline!
Kind regards,
Lucy
Customer Support
Excellent service and quality as always
3 de agosto de 2026
Respuesta de hotline.co.uk
Hi Jo,
It’s always lovely to hear from a returning customer. Thank you for continuing to choose Hotline and for the 5 stars! We’re so pleased that both our service and product quality continue to hit the mark. We really appreciate your ongoing support.
Kind regards,
John
Customer Support
People that knew what I wanted
People that knew what I wanted, didn't need artwork which was very surprising, very clear pricing and quick turn around. Great
24 de agosto de 2026
Respuesta de hotline.co.uk
Hi,
Thanks so much for the great review! We’re really pleased our team understood exactly what you needed and could make the whole process straightforward, even without artwork to work from. It’s also great to hear that you appreciated our clear pricing and quick turnaround. We hope your Jute Bags go down a treat!
Kind regards,
John
Customer Support
Nice people
After impulsively leaving a review at 12am about being ghosted by Hotline.co.uk, soon after I discovered that they far from ghosted me and in fact offered me a small discount in their response. Apologies for my Dodo behaviour as the emails were somehow clicked as read on my inbox without it actually being read resulting in me thinking that you never replied.
Sorry about the confusion and I shall make sure that I dont leave feedbacks ever again as I'm useless at it .
Best
3 de agosto de 2026
Respuesta de hotline.co.uk
Hi Joe,
We were surprised to read this, as we did respond to both of the enquiries you sent us.
You first contacted our Support Centre on 10th August asking to speak to someone, and our team replied by email within two hours asking how we could help.
You contacted us again on 13th August regarding the price of a potential order, and we replied to that enquiry too, explaining our pricing and Price Match Promise.
Unfortunately, we didn't receive a response to either of our emails. It may be that our replies were automatically filtered away from your main inbox, which could explain why you haven't seen them.
We certainly haven't ignored or ghosted you, and we're still very happy to help if you'd like to continue with your order. Simply reply to either of our emails and we'll pick it up from there.
Thanks,
Ollie
Managing Director, Hotline
Beautifully printed
Beautifully printed personalised menu cards and table plan, though the cards are smaller than the website image suggests
30 de julio de 2026
Reordering was so simple
Reordering was so simple, great service and everyone comments on how nice the pens are!
21 de agosto de 2026
Respuesta de hotline.co.uk
Hi,
Thank you so much for coming back to us! We’re really pleased the reorder was nice and simple, and we love hearing that your Mood Soft Feel Ballpens are getting so many compliments. Sounds like they’ve been a real hit! Thanks again for choosing Hotline.
Kind regards,
Lucy
Customer Support
Respuesta de hotline.co.uk
Hi,
Thanks for the brilliant feedback! We’re glad everything was quick and straightforward and, most importantly, that you’re happy with your products. Thanks for choosing Hotline!
Kind regards,
Lucy
Customer Support
Easy to understand and follow
18 de agosto de 2026
Respuesta de hotline.co.uk
Hi Malcolm,
Thank you for the 5-star review! We’re pleased you found the sample ordering process clear and easy to follow. We hope the Full Colour Trolley Coin sample gives you everything you need to decide if it’s the right promotional product for you!
Kind regards,
Lucy
Customer Support
Great products at good value
Very easy to use website, I made several small changes to the design before it was exactly right and these were all actioned quickly. The finished product (tote bag) exceeded my expectations and were very well received.
28 de julio de 2026
Respuesta de hotline.co.uk
Hi Katie,
Thank you for such a lovely review! We’re delighted that your first order with Hotline went so smoothly and that our team could quickly make all those little design tweaks for you. Even better to hear that your Full Colour Event Cotton Tote Bags exceeded expectations and went down so well. We really appreciate you choosing us!
Kind regards,
Lucy
Customer Support
Easy Sample ordering process with…
Easy Sample ordering process with excellent advice from Justyna
18 de agosto de 2026
Respuesta de hotline.co.uk
Hi,
Thank you for the 5-star review! It’s great to hear you found our sample ordering process so easy. We’ll be sure to pass your lovely feedback on to Justyna too. We hope the samples help you find the perfect promotional products for your needs!
Kind regards,
Lucy
Customer Support
Respuesta de hotline.co.uk
Hi,
Thank you for the fantastic review! We’re really pleased your first experience with Hotline has been such a positive one, especially the speed of our visual service. We hope you’re just as impressed with your personalised badges, Trolley Coins and Logo Bugs when they arrive!
Kind regards,
Lucy Hayman
Customer Support
Was easy to navigate the site
Was easy to navigate the site! Will wait till delivery for my final verdict.
18 de agosto de 2026
Respuesta de hotline.co.uk
Hi,
Thank you for your review! It’s great to hear you found our website easy to navigate and the ordering process straightforward. We hope you’re just as pleased with your printed Cotton Tote Bags when they arrive, and we’d love to hear your final verdict!
Kind regards,
John Morrey
Customer Support
Very disappointing experience – poor print quality and slow resolution
Unfortunately, a very disappointing experience with Hotline on a recent tote bag order.
The main issue was the quality of the print. The artwork contained fine but simple detail, but the finished bags had significant loss of detail, with fine lines closing up and the print looking noticeably worse than the supplied artwork. The quality simply wasn't good enough for us to put these in front of our customers, particularly as they represented our brand.
We raised the issue with customer service, but the timing was particularly frustrating. Our event in Birmingham was starting that Friday, so the bags were needed for the event. Despite this, we lost a production day while the issue was being reviewed, meaning there was no realistic opportunity to resolve the problem before the event.
Hotline requested that the entire order be collected for inspection. Unfortunately, the first DPD collection failed because the driver arrived but had no collection booked. This resulted in another wasted day and further delays to the resolution.
After the bags were eventually returned and inspected, Hotline confirmed that their production team could not make the print any more detailed or improve the quality further, and a full refund was processed.
I appreciate that they ultimately provided a full refund, but the overall experience was poor. The biggest issue for us wasn't simply that the print wasn't right - it was the combination of the unacceptable finished quality, the timing, the delays in dealing with the complaint and the failed collection.
As a business, we need suppliers who can produce work to a commercially acceptable standard and deal with problems quickly when something goes wrong. Unfortunately, this experience fell short of that expectation.
13 de agosto de 2026
Opinión espontánea
Respuesta de hotline.co.uk
Hi Joe,
Thanks for taking the time to leave your feedback. We’re really sorry your experience with this order wasn’t up to the standard you should expect from us.
Ollie, our Managing Director, has personally reviewed what happened and has contacted you directly to discuss this and see what we can do to put things right.
We’re also reviewing the order internally to understand what we could have done differently and make sure we learn from your experience.
We hope we get the opportunity to restore your confidence in Hotline.
Thanks
John
Customer Support
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