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Hot Tub Village Opiniones 

148
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent service from the moment we placed our order with Tony & when Nick, Steve & Ryan came & installed our hot tub. Our only slight issue was that one of the strip lights on one corner wasn't li... Ver más

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Valorada con 5 estrellas sobre 5

Both of you have been so helpful. Right from before we even purchased the hot tub you advised us on where it should be positioned. Installation was done on time with information pack given and know... Ver más

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Valorada con 5 estrellas sobre 5

Buying a Hot Tub for us was a bit of a mine field, so the information offered by Tony was so helpful, genuine and without any pressure to buy. This gave us great confidence, we had no need to look any... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Would like to say a big thank you to Helen & Tony plus the rest of the staff from the shop & the installation guys. From the moment we visited the showroom at Stonham chatting with Kris about the... Ver más

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Información sobre la empresa

  1. Tienda de jacuzzi
  2. también en la categoría
  3. Centro de bienestar
  4. Piscina
  5. Servicio de reparación de jacuzzis
  6. Tienda de saunas

Sobre Hot Tub Village

Escrito por la empresa

Welcome to Hot Tub Village

Your award-winning hot tub superstore in Suffolk.

At Hot Tub Village, we are proud to be an award-winning Jacuzzi® retailer, offering premium-quality hot tubs at competitive prices. Whether you are looking for a luxurious hot tub, a revitalising swim spa or a relaxing sauna, our experienced team will help you find the perfect choice for your home.

Experience Unmatched Relaxation

Explore our extensive range of hot tubs and swim spas at our Suffolk showroom. You can also book a wet test and experience the rejuvenating benefits of Jacuzzi® hydromassage jets firsthand.

A Family Business Passionate About Customer Care

As a family-run business, we take pride in delivering exceptional customer service and meticulous attention to detail. From expert advice and professional installation to dependable aftercare support, we are committed to making your hot tub experience nothing short of excellent.

Visit Our Suffolk Showroom

Our showroom is open seven days a week, all year round.

Alongside our impressive selection of hot tubs, swim spas and saunas, we stock a wide range of accessories and water-care chemicals. We also provide professional servicing and ongoing support to help keep your spa in excellent condition.

Come and visit Hot Tub Village and let us help you create your own haven of relaxation.


Información de contacto

Discover Your Perfect Jacuzzi®

Visit our Suffolk showroom and explore hot tubs, swim spas and saunas.

4,9

Excelente

TrustScore: 5 sobre 5

148 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(148)

8 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Friendly and helpful

Friendly and helpful. Made it an easy experience to buy the hot tub. Follow up care for delivery was great. It was delivered at the time stated and they kept us well informed. Great bunch of men set it in the correct position on the hottest day , with lots of friendly banter. Had follow up calls also. Great team all round

15 de junio de 2023
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Respuesta de Hot Tub Village

Hi Anne - Many thanks for your great review, it's much appreciated. I will pass this on to all the team. Thanks Tony

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service from start, finish and after sales. Owner contacts you personally after installation to check everything is ok and talks you through the chemicals etc. This is a really nice touch. Quality product, excellent customer service, knowledgeable, Excellent after sales. what's not to like. Would highly recommend. Well done Hot Tub Village.

15 de junio de 2023
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Respuesta de Hot Tub Village

Hi Jim - Many thanks for your wonderful review. It's much appreciated and we are so happy that you are pleased with everything. I will pass this on to the rest of the team. Regards Tony

Valorada con 5 estrellas sobre 5

Excellent

Very good, non pushy sales team, and a great showroom.
Nice team that delivered the Jacuzzi and got it working with no issues or fuss. Great after sales support and advice.
We have been in the Jacuzzi every day and have found it an excellent way to relax. Feels like we are on holiday every time we use it.

16 de junio de 2023
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Respuesta de Hot Tub Village

Hi Jon - Many thanks for your fantastic review and I will pass this on to all the team here. It's very much appreciated. We hope you to continue to enjoy your Jacuzzi hot tub for many years. All the best Tony

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, we visited hot tub village at stonham barns and Kris was so helpful, knowledgeable and not at all pushy we felt very relaxed in the showroom, the service from everyone has been fantastic too, including the fab delivery guys John and John and the helpfulness of Rob, Tony and Nick. Great team of people and I'm so glad we chose to buy from a showroom rather than the online companies that pop up everywhere. Thank you
Sophie & Family

15 de junio de 2023
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Respuesta de Hot Tub Village

Hi Sophie & Family - Many thanks for your lovely review and it's much appreciated. I will certainly pass this on to the rest of the team. We really hope you enjoy your Jacuzzi hot tub and just let us know if we can be of any further assistance.

Valorada con 5 estrellas sobre 5

Excellent!

Great Hottub at a good price. Excellent and swift service from start to finish. Follow up call and email to check all is in order. Highly recommended.

15 de junio de 2023
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Respuesta de Hot Tub Village

Hi Greg Many thanks for your kind review, it's much appreciated and I will pass this on to the rest of the team. Regards Tony

Valorada con 5 estrellas sobre 5

Help was comprehensive and easy to…

Help was comprehensive and easy to understand. The Jacuzzi is fantastic and after sales second to none

21 de mayo de 2023
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Respuesta de Hot Tub Village

Hi Rowena Many thanks for your lovely review, it's much appreciated and I will pass this on to the rest of the team. We really hope you enjoy using the Jacuzzi hot tub and just let us know if you need anything.

Valorada con 5 estrellas sobre 5

Expert advise, exemplary customer service

Expert advise. Knowledgeable staff. Identified the right product and location for us, as individuals. No hard sell. Accommodating and coped admirable with the various time delays we threw in their direction. Efficient commissioning of the Jacuzzi. Provided exemplary and invaluable after care and ongoing support which is the main issue really if you've never owned a hot tub previously. Would thoroughly recommend.

31 de marzo de 2023
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Respuesta de Hot Tub Village

Hi Tony
Many thanks for the lovely review. It's very much appreciated and I will pass it on to the rest of the team.
Regards
Tony

Valorada con 5 estrellas sobre 5

Jacuzzi purchase

From start to finish fantastic service. Very helpful and knowledgeable regarding products. Could not be happier with Jacuzzi. Would highly recommend.

25 de febrero de 2023
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Respuesta de Hot Tub Village

Hi Jackie
Many thanks for your lovely review and it's much appreciated. We hope you have many years of enjoyment from your swim spa.
Tony

Valorada con 5 estrellas sobre 5

Truly Excellent!!!

Truly excellent! I cannot speak highly enough of the product, installation and service we have received from Hot Tub Village. It is the Rolls Royce product and everything was included in the price - no extras and no nasty surprises. The installation team did a great job and the swim spa has been in constant use ever since.
Hot Tub Village have been on hand to give advice and answer our questions throughout.

14 de diciembre de 2022
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Respuesta de Hot Tub Village

Hi Patric - Many thanks for your lovely review, it's much appreciated. It's been a pleasure to supply you with your Jacuzzi Swim Spa and we hope it gives you many years of enjoyment.

Valorada con 5 estrellas sobre 5

Excellent Customer Service

From my first visit to enquire about a hot tub, I was dealt with in a professional and informative manner. All the features of the products were explained to me. Installation and guidance on the day again was excellent. Would not hesitate to recommend. Thank you.

31 de agosto de 2022
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Respuesta de Hot Tub Village

Hi Joanna - Many thanks for your lovely review - its much appreciated.

Valorada con 5 estrellas sobre 5

We were really pleased with the whole…

We were really pleased with the whole service from delivery to the after installation visit to assist with the set up. Would not hesitate to recommend Tony and the team to anyone looking for peace of mind when purchasing.

5 de noviembre de 2022
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Respuesta de Hot Tub Village

Hi Phil - Many thanks for your great review and it's much appreciated. I'll pass on your comments to all the team. It's been a pleasure supplying your Jacuzzi hot tub and we hope you have many years of enjoyment from it.

Valorada con 5 estrellas sobre 5

Tony and Helen are super helpful…

Tony and Helen are super helpful people, they know just about everything there is to know about hottubs and they run their business professionally to give their customers a smooth buying experience . If you want great advice , great back up and a great deal on a hottub there's only one place to go and that's Hot Tub Village .
.

23 de septiembre de 2022
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Respuesta de Hot Tub Village

Many thanks for your lovely review. It's much appreciated and it was a pleasure supplying you with your Jacuzzi hot tub. We do hope you are continuing to enjoy using it.

Valorada con 5 estrellas sobre 5

Excellent service

Kris was excellent when we visited the showroom. A pair of John’s delivered our tub & were great. A few queries were dealt with on the phone very efficiently… so all in all really pleased overall with Hot Tub Village & would certainly recommend them.

27 de julio de 2022
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Respuesta de Hot Tub Village

Hi Bill Many thanks for your fantastic review and I will certainly pass this on to all the team. We really you hope you enjoy the hot tub and just let us know if you need anything. Tony & Helen

Valorada con 5 estrellas sobre 5

Bought our jacuzzi second hand

We didn’t buy our hot tub from Tony and Helen as we effectively bought a second hand one. They have been excellent in giving us help and support which has been invaluable. We’ve bought various bits off of them since, always friendly, always helpful.

18 de julio de 2022
Opinión espontánea
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Respuesta de Hot Tub Village

Hi Clive. Many thanks for your lovely review and much appreciated. We are pleased we have been of some help. Tony & Helen

Valorada con 5 estrellas sobre 5

Brilliant service from start to finish

Brilliant service from start to finish, friendly staff in the sales office, first class delivery and installation and great after care. Would highly recommend!

13 de julio de 2022
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Respuesta de Hot Tub Village

Hi Sean. Many thanks for your lovely review, it's much appreciated and will pass this on to all the staff. Tony & Helen

Valorada con 5 estrellas sobre 5

From starting the procurement process…

From starting the procurement process in the showroom, to the install on site, then finally the maintenance programme. Every element has been of excellent service & response.
Gus Cutting

12 de julio de 2022
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Respuesta de Hot Tub Village

Hi Guss, Many thanks for your great review and the hot tub looks great at your lovely new home. Tony & Helen

Valorada con 5 estrellas sobre 5

Amazing customer service and very quick…

Amazing customer service and very quick repairs taking place , definitely recommend

10 de junio de 2022
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Respuesta de Hot Tub Village

Hi Sarah
Many thanks for your lovely review and I'll pass this on the all the staff!
I hope you are both enjoying the hot tub.
Tony & Helen

Valorada con 5 estrellas sobre 5

Great service throughout our purchase

Great service throughout our purchase. Pre-sales, delivery, installation and training all excellent. A great experience.

25 de mayo de 2022
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Respuesta de Hot Tub Village

Hi Nick Many thanks for your great review, it's much appreciated. It's been a pleasure to supply your hot tub and we really hope you enjoy using it. Tony & Helen

Valorada con 5 estrellas sobre 5

Great service from start to finish

Great service from start to finish, we couldn’t fault them at all. From walking in there on a Friday and having our new jacuzzi delivered the following Friday. The delivery went smooth and the guys also helped us in deciding where to place the spa as well.
Not often can you write a perfect review for a company but this time I can.

Thank you for all your help.

8 de mayo de 2022
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Respuesta de Hot Tub Village

Hi Adam Many thanks for your wonderful review. We are really pleased you were happy with your hot tub and the service you received. I will pass on your comments to the team. Regards Tony & Helen

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