I recently visited the Birkenhead branch to source a new kitchen for my extension. It was a lovely experience with the design team. I met Emma who was very friendly, helpful and patient. We had a nu... Ver más
La empresa ha respondido

Unit 3, Express Way Business Park, New Chester Road, CH42 1NB Wirral, North West, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
I recently visited the Birkenhead branch to source a new kitchen for my extension. It was a lovely experience with the design team. I met Emma who was very friendly, helpful and patient. We had a nu... Ver más
La empresa ha respondido
Howdens Birkenhead is terrible bought a door opened the outer plastic wrap, the way I needed to cut the door down I couldn’t achieve what I needed to from the door .so took the door back and got refus... Ver más
La empresa ha respondido
A huge thanks to Sean and the team from Birkenhead depot for making our kitchen planning an enjoyable experience. From the minute Sean arrived to measure up he was so helpful and patient with all the... Ver más
La empresa ha respondido
Always a pleasure to shop in store. Friendly, polite, knowledgeable, well mannered staff, been shopping with Howdens for nearly 20 years and never had a trouble whatsoever. All my customers always com... Ver más
La empresa ha respondido
The UK's No. 1 Trade Kitchen Supplier.
Escrito por la empresa
Unit 3, Express Way Business Park, New Chester Road, CH42 1NB, Wirral, North West, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Howdens Birkenhead is terrible bought a door opened the outer plastic wrap, the way I needed to cut the door down I couldn’t achieve what I needed to from the door .so took the door back and got refused by the manger . I had bought a smaller door but was told that they couldn’t resell the door . If my customer had changed their mind on the door I would have been left out of pocket , my local branch in bootle returned the door the service I received there is always second to none !.

Respuesta de Howdens - Birkenhead
Do not go with this company they have stolen from me won't even allow me to see the invoice of what I paid for. Their salesman are crooks the company is corrupt. Please look elsewhere I am at the moment starting court proceedings against them and their salesmen.

Respuesta de Howdens - Birkenhead
Where do I start !
Ordered items for a utility room from Howdens in the so called sale .
Firstly the initial order was taken wrong so had to wait for items missed .I had paid in full for what I believed was my entire order only to be charged an extra £300 because Howdens ordered a standard worktop not breakfast bar which was requested and an extra £100 for a base unit that was also missed off . We had to send worktops back as they were the wrong size ! . Now here come the major issue …..
so in total I paid £2550.00 for
5 x base unit (1000,900,600 and 2 x 500)
Sink
1x worktop
1x breakfast bar and backing panel
4x 350 doors
4 end panel and 2 wall panel
2x plinth
2x upstands
However
We returned
Worktop, breakfast bar ,backing panel and 2x up-stands a refund of £527.95
Which means for
Sink
2 plinth
5x base units
4 x 350 doors
4 x end panel and 2 x wall panel we have paid a grand total of £2022.05
In a sale !
I’ve been back several times to try to understand the pricing of these items and been told different prices for various items as they were bought as a package in the sale ( pot luck on prices there I believe anyway)
900 unit alone has cost me £362.46 +vat
Not sure what Howdens class as a sale but the same item in Benchmarx was £175 + vat
In fact priced items at 3 other companies and same order has come to approx £ 1300.00 inc vat at all 3
Still not resolved and won’t be going back to Howdens anytime soon .

Respuesta de Howdens - Birkenhead

Respuesta de Howdens - Birkenhead
Phil and Jane as usual excellent service also warehouse staff efficient as usual

Respuesta de Howdens - Birkenhead
I can only say the staff at the Birkenhead branch have been fantastic and helpful any time I've been in and are always cheerful and helpful.

Respuesta de Howdens - Birkenhead
I was recommended Howdens Birkenhead by Howard from Abbey Builders, a lady called Anna New came out to measure up we were led to believe she was professional, however when the kitchen was put in we found the measurements were wrong and now we have holes in the floor where it doesn’t fit, we also ordered and paid for a recycle bin to fit in the cupboard, it was too large so we sent it back for a refund ,after weeks of calling for a refund I still am being ignored by the company, also we had to send the sink back as it was second hand holes had been cut in it … I could go on but recommend avoid them . Not professional and customer service just awful

Respuesta de Howdens - Birkenhead

Respuesta de Howdens - Birkenhead
Brilliant staff, all goods perfect and ordered on time...as usual.

Respuesta de Howdens - Birkenhead
Good staff and are very helpful and friendly service 5 star.

Respuesta de Howdens - Birkenhead
Knowledge, polite friendly staff. Excellent quality and prices, lots of choice

Respuesta de Howdens - Birkenhead
Great service and excellent product quality thank you for help choosing items

Respuesta de Howdens - Birkenhead

Respuesta de Howdens - Birkenhead
Friendly and helpful front and back of house staff, keen to help you find solutions to your needs... with even the offer of freshly brewed tea in bone china cups and saucers... traditional customer service in the 21st Century! Well done Howdens!

Respuesta de Howdens - Birkenhead
You Cant beat them on price, tons of selection for the customer to choose from, their stuff is great quality and customer service is the best too, you cant really go wrong with Howdens.

Respuesta de Howdens - Birkenhead
Dealt with a guy named Phillip, definitely on his game and gave a good service with an accurate and speedy delivery.
Thanks Dave @ SPL Wigan.

Respuesta de Howdens - Birkenhead

Respuesta de Howdens - Birkenhead
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.