We had a Howdens kitchen fitted to our new house in 2021 and have had nothing but positive support from Julie and the local Birtley team no matter how small the issue. Recently the Lamona fridge decid... Ver más
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Units 12 & 13, Portobello Trade Park, Portobello Road, DH3 2SB Chester le Street, North East, GB
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We had a Howdens kitchen fitted to our new house in 2021 and have had nothing but positive support from Julie and the local Birtley team no matter how small the issue. Recently the Lamona fridge decid... Ver más
La empresa ha respondido
Birtley is generally my go to branch as it's geographically the closest to our company. The service I get in return from the trade counter, up through sales and management is exemplary. Prices are co... Ver más
La empresa ha respondido
I received a promotional phone call from a guy called Robbie (portobello depot) regarding future work. As it happened, we were looking at two jobs that were in pipeline. Consequently, we visited depot... Ver más
La empresa ha respondido
Easy to order online and just a matter of picking items up from local store. Simple. Helpful staff make it a pleasurable experience.
La empresa ha respondido
The UK's No. 1 Trade Kitchen Supplier.
Escrito por la empresa
Units 12 & 13, Portobello Trade Park, Portobello Road, DH3 2SB, Chester le Street, North East, Reino Unido
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Very helpful staff, and loads of products available off the shelf

Respuesta de Howdens - Birtley
Easy to order online and just a matter of picking items up from local store. Simple. Helpful staff make it a pleasurable experience.

Respuesta de Howdens - Birtley
Had our beautiful kitchen completed last week. It’s stunning. Phil our Designer from their Birtley branch was very helpful and informative without being in the slightest bit pushy like other kitchen companies we’d visited. Phil eased all our anxieties regarding fitting etc. in fact he recommended a fabulous business Precision Build NE, who were fabulous. Hard working/friendly and perfectionist’s. The end result we’re over the moon with. The full kitchen journey went smoothly . We never felt alone. The quality of the kitchen is fantastic. Our family and friends are blown away at the transformation.
Thank you Phil, Howdens and Precision Build. 😀
Happy customers Ian and Christine

Respuesta de Howdens - Birtley

Respuesta de Howdens - Birtley
We got fitted kitchen 4 years ago with Lamona washing machine built in
Saturday 15th march the washing machine broke down,e13 was the fault which is motherboard 1 week after warranty ran out
Paid in excess of over £500 for washer for it to break just over 4 years
I’m sorry but for that money a washer should last longer than that
Be very wary bout buying Lamona appliances,there expensive and to be frank rubbish

Respuesta de Howdens - Birtley

Respuesta de Howdens - Birtley
We had a Howdens kitchen fitted to our new house in 2021 and have had nothing but positive support from Julie and the local Birtley team no matter how small the issue. Recently the Lamona fridge decided to fail and despite 2 x Lamona repair visits it could not be fixed. Julie and the team stepped in and within 48 hours new fridge fitted and working. excellent service.

Respuesta de Howdens - Birtley
Birtley is generally my go to branch as it's geographically the closest to our company. The service I get in return from the trade counter, up through sales and management is exemplary. Prices are competitive and if we need something in a hurry. They will pull out all the stops. Beyond the Birtley branch, your company ethos is definitely working as the service always remains high. Regardless of location of branch in relation to where we are working, throughout the north east region.
Darren Alberts - Wentworth Construction ne Ltd

Respuesta de Howdens - Birtley
I think the trade counter staff are great. They are experienced and faultless in there customer service. My problem with Howdens is there appalling pricing strategy. They expect the competition to do their pricing first then bring the quote for them to beat it. I questioned this with the branch manager as I was hoping for a level field for my business and was told “that’s how we do it. Don’t you want us to save you money?” The last two kitchens we installed went to my regular supplier. I won’t even get a quote from you again for kitchens unless things change.
I’m sure nothing will come of this review but I’m happy to discuss it.

Respuesta de Howdens - Birtley
As always ,happy folk good advise and help with products...pleasure to go in to branch

Respuesta de Howdens - Birtley
Always friendly and helpful,stock always ready to pickup when I arrive

Respuesta de Howdens - Birtley
Staff/service/product range/pricing are all perfect!! Nothing bad to say at all.

Respuesta de Howdens - Birtley
I received a promotional phone call from a guy called Robbie (portobello depot) regarding future work. As it happened, we were looking at two jobs that were in pipeline. Consequently, we visited depot and ordered units, Robbie was professional and understood our requirements. Delivery was made as scheduled and our works are complete. Our client had requested further works.

Respuesta de Howdens - Birtley

Respuesta de Howdens - Birtley
Totally professional very helpful and fantastic pricing. Everyone in that branch did there upmost to help me and I do appreciate that. Thank you.

Respuesta de Howdens - Birtley
Able to understand clients requirements and offer constructive advice

Respuesta de Howdens - Birtley
We recently purchased a kitchen from Howdens in Birtley. Kevin Agnew called out to measure up and discuss our requirements, an appointment was made to review the plan, nothing was too much trouble, choosing appliances, handles, sink, taps etc. We placed the order, deciding to go flat pack rather than rigid. Robbie took the order, confirming price and availability. The order was ready when agreed and the quality was excellent, everything supplied to make a seamless installation. Everyone we dealt we was helpful, professional and pleasant.

Respuesta de Howdens - Birtley
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