Howdens - Farnborough Opiniones 

Once again great service had just what I needed and got a couple of free time shirts win win

Very well looked after at the Farnborough branch the saleswoman that served me was very helpful and had a broad knowledge of the product I purchased.

The girl was very helpful and knowledgeable on what she was selling thank you

Hi. Karen gives great service. Finds products from alternative depots when not in stock. In Farnborough. She is a real gem. Thanks for your help

Super fast and reliable service, always a pleasure to work with

Can't fault anyone. Lewis is the best manager they have ever had and all the girls are amazing and really helpful. Always a pleasure to visit this branch

I stupidly thought that this flooring was going to be as good as the Karndean Flooring that I already had and if you read the below you would also think the same as it apparently has:

Guarantee
30 Year Finish And Wear Guarantee

Secondary Guarantee
15 Year Medium Commercial Warranty

Effect of Caster Chairs
EN 13329 No change in appearance or damage, as defined in EN425

Reaction to Fire
EN 13051-1: Class Bfl -S1

Room Suitability
Room Suitability Kitchen, Dining Room, Hallway, Bedroom, Bathroom, Conservatory, Boot Room, Utility Room, Home Office, Living Room

After just a month of being down I started to notice scratches, marks and indentations, this is certainly not what you would expect especially as this flooring is not cheap.

I have also had laminate flooring in the past and even this did not mark like this flooring has.

I called the fitter and the Farnborough Branch, they did not come out but sent an assessor who did a report which is below to be very honest this was organized by Howdens so I question how independent he was but in any case why would you expect grit to make marks on your flooring from when you come indoors?
" it is only sharp pointed objects (including small pieces of grit, etc) that are likely to cause any scratching"

Also I question what is accidental damage? I do not have a busy family house with small children throwing toys so if you have a busy household I certainly would not recommended you using this type of flooring!

If I had dropped a brick from great height I could understand but this certainly is not the case. I will now have to remove the flooring and go back to Karndean Flooring.

REPORT
The flooring is fitted to the ground floor of the customer’s home in the kitchen and living area. There
are various marks and indentations in the flooring surface and there is no dispute that these have been
caused by accidental damage. However, the customer states that the flooring has a long wear
guarantee and it is not acceptable for the flooring to mark as easily as it is doing.
I examined the flooring and took detailed photographs using a macro (close-up_ lens to enable me to
study the marks in detail. The customer had a spare piece of the flooring left over and let me bring this
away for further testing. This piece was already damaged and so could not have been re-used.
The impact and abrasion testing for all kinds of flooring involves the use of ball bearings rather than
pointed objects. I tested the spare board using a rounded titanium rod and even with very hard
pressure I could not indent or rupture the surface layer. I then used a hardened (Damascus) steel
blade. The right-angled back corner did not mark the surface. I was able to scratch the surface using
the sharp point of the blade when drawn across the surface in a cutting action, but when scraped
sideways the point did very little damage. On this basis it is my view that the surface finish of the
flooring is very durable and it is only sharp pointed objects (including small pieces of grit, etc) that are
likely to cause any scratching. The use of effective barrier mats to clean footwear when coming in from
outside is a wise precaution for any kind of flooring.
In my opinion the flooring is not faulty and the damage has been due to incidents that do not form
part of the requirements for impact and abrasion resistance.

The Branch initially said they would replace the damaged planks but there is no point as its only going to happen again!

NEVER AGAIN WILL I USE HOWDENS

I’ve been with Howdens for years. Friendly and helpful. Would be good if they could stock some board materials such as plasterboard.

As always great service, cannot fault the staff at Farnborough. It’s why I buy there.

A big thank you to the team at Farnborough.

Ross
R.P.S. Southern Ltd.

Easy process, goods delivered the next day. The guy was really helpful trying to get the product I needed and collected it from another store to deliver!

The guys and girl at the Farnborough depot go above and beyond to help out, they are a real credit to the company. Even when they haven’t got the item in stock they will go out of there way to try and find it from another depot and get it across for me. They always try there best to keep there prices competitive.