What a fabulous exhibition at your expo centre at Howden, well worth the visit. I would recommend anyone interested in a new kitchen put their expo on your list for a visit before thinking of anothe... Ver más
La empresa ha respondido

Unit 2, Rawcliffe Road Trade Park, Rawcliffe Road, DN14 6TY Humberside, North East, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
What a fabulous exhibition at your expo centre at Howden, well worth the visit. I would recommend anyone interested in a new kitchen put their expo on your list for a visit before thinking of anothe... Ver más
La empresa ha respondido
Had kaz dyas @ goole depot deal with our order and she was nothing but professional. Very prompt and quick order. Brilliant service. Would definitely recommend.
La empresa ha respondido
This is the first time for us purchasing a kitchen and from the service and experience we received, I don't think we'd use anyone else in the future. Thanks to Martin the whole experience was easy, si... Ver más
La empresa ha respondido
We purchased our kitchen at the goole branch and received a quality service from our designer Martin Wilson. Nothing was a hassle when we made changes or rearrangements to the plans. He was very att... Ver más
La empresa ha respondido
The UK's No. 1 Trade Kitchen Supplier.
Escrito por la empresa
Unit 2, Rawcliffe Road Trade Park, Rawcliffe Road, DN14 6TY, Humberside, North East, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very helpful staff. Always nice to speak to.
Good range of materials and stock

Respuesta de Howdens - Goole
Just had our kitchen installed. Very happy with the excellent service from the beginning to end. Staff very helpful, friendly and knowledgeable on their products. They go the extra mile to ensure the customer is happy with their range of kitchens and appliances. 10 out of 10 from me. Thank you.

Respuesta de Howdens - Goole
Well kept premises, always welcoming and accomodating. Sorted a problem out for me recently, in a smooth, well informed and pleasant manner. Also using the Bradford outlet for recent purchases of internal fire doors and ironmongery.
Would recommend Howdens to anyone.

Respuesta de Howdens - Goole
When the kitchen arrived it was apparent that a lot of the order was wrong. This stopped the progression of the install on day 1. To correct the order the joiners made 3 journeys to the Goole branch on the first day to try and continue with the install. Then they realised that most of the delivery was different to what was ordered. I could list everything but in simple terms the carcasses and appliances were correct. Most other things were incorrect. Some examples are:
• Fridge is a 50/50 the door that came was 70/30
• Wrong colour doors
• Then when the new ones arrived, they were gloss not matt
• End panel to island wrong – had to join looks unsightly
• Corner moldings wrong colour
• No cutlery draw
• No led lights
• Finishing caps for doors missing
• Depth of wall cupboard impractical on design
• Stainless steel bottom trim for oven missing (Howdens believe its OK to see the carcasses, which is completely different colour under the oven?) Still not corrected.
• Noisy extractor fan
Cost of kitchen = £10,000 without intall!
An extra day’s labour was needed to complete the kitchen. The joiners came back at the weekend to complete. The extractor fan was not working correctly. It was extremely noisy, so much so that you can not use and have a conversation. It makes no difference what speed it runs at; they all make the same loud noise with no extraction notable either. This eventually was replaced.
Also the finishing caps that cover the holes in the insides of the doors. These have been asked for many times, both through me and the joiners. It has taken several calls to receive these.
Another point that I find concerning is after I voiced my dissatisfaction with sales person who dealt with us, I specifically asked for a call from his manager to discuss my complaint. I made it clear I did not want to have call and chase myself. I did not received a call. I had to write an email to complain. This prompted several conversations with Katie the manager. I wanted to be compensated for the extra costs for the install due to Howdens numerous mistakes. This came to hundreds of pounds for 2 joiners to finish the job on a weekend. All I was offered was the delivery fee. I refused this and asked for her area manager to contact me. 2 months later I am still waiting, no-one has contacted me which I think is very disappointing and shows a complete lack of accountabilty and how important their customer experience is to them. I am now seeking advice to recover my financial loss through court. My advice is go elsewhere.
When I placed this review on Google, Howdens responded asking for for details. This I gave and received this reply-
'Good afternoon Andrew,
Thank you for providing this detail
Please rest assure you feedback will be shared internally.'
Didn't even try to resolve! They have had plenty of chances to make this right but have chosen not to.
You make your own mind up where to spend your money. This is my experience.

Respuesta de Howdens - Goole
Excellent staff always helpful and usually got what you want in stock

Respuesta de Howdens - Goole
Knowledgeable Staff. Tick
Friendly Staff. Tick
Efficient Staff. Tick
Nice Environment. Tick
Fast Service. Tick
Competitive Prices. Tick

Respuesta de Howdens - Goole

Respuesta de Howdens - Goole
Great customer service . Staff where extremely helpful and went above and beyond to assist us.

Respuesta de Howdens - Goole
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.