Howdens - Llanelli Opiniones 

Very pleased with my new kitchen. Excellent quality. Thank you Cassandra for your design advice and patience in dealing with various changes I requested. Found all the staff from the delivery drivers to the showroom staff to be very helpful. Would highly recommend. Lynne

Very helpful nothing was to much trouble

Catherine is always ready to help and has great knowledge of what you are selling.

Verry disappointed ,a loads of things were missing and in the end we been left with broken cabinet ,customer service is absolutely no help ,we been ignored as soon as they took money . Totally rip off , think twice before you buy anythink from them !

I just want to say that Cassandra in the Llanelli branch was a brilliant designer and support. She was really knowledgeable, excellent at communicating back and forth with my changes, and extremely efficient. Purchasing a kitchen is a big decision and Cassandra was a great support to get the right one for me.

Staff were very helpful

quick friendly got me sorted

Sorting my account great personal attention and service for purchasing product much better since moving to new location

Scarlet was excellent and went well beyond what was required to meet my request .

Excellent service yet again, Nathan was very helpful 👍

Happy, helpful staff, offering options and advice.
Swift service and reasonable prices.
Well done Howdens.

The manager at llanelli was top draw. Helpful curtious and professional. Designed the kitchen and the customer was delighted

Good advice, prompt service

Contacted for kitchen renovation costs and advice.Initial contact good, amiable chap came to measure up and we then visited store for walk through and said would work out costs.Called to advise of costs worktop we chose was £10,000 not much other info so asked if they could email me breakdown so I could look at highpoints in costings and see where we needed to make any adjustments . Agreed, and said he would call me in 2 days to review. Neither happened. I assume colleague believed he could make the decision on my budget and deemed me unable to decide for myself. Have gone to competitor now as better customer service.

good prices, good service.

Another kitchen purchase from the Llanelli depot, once again from planning to delivery was very professional. Product great quality and competitively priced. Ordered and delivered within 7days. Darren, was very knowledgeable and helpful. Thanks for another great experience.

Prey on the old. My 80 year old mother went and sat with a kitchen designer.alone, against my advice. She talked about not wanting floor lights but having them underneath the cupboards. She told him we had an oven but would need a curved glass hood. The CAD drawing was done which showed the hood and a 3D render of the kitchen design showed both the hood and the lights under the cupboard. They were never supplied. Neither were hot plates for the edges of the worktops or pipework for the sink. My contractor picked these up from a local Howdens and was charged over £400 for them. When I queried this, I was told that although they should've been included, as the contractor picked them up from a different branch, there was nothing they could do!!! Absolutely ridiculous - took a complaint to head office to get a credit for that. As for the hood, that took a shouting match with the most unprofessional "manager" I've ever dealt with, who in the end agreed to provide a cheaper metal hood and not the curved glass one on the design, because it wasn't on the quote. Similarly, the lights "weren't on the quote", despite being on the 3D drawing. If anyone has ever seen a Howdens quote, they'll know it's just a bundle of part numbers, abbreviations and descriptions a member of the public could never make any sense of. Had an email today from customer service to say that as the depot don't recall any conversation about lights, tough - nothing they can do. If it was possible to give zero stars, I would. Everyone I talk to in the trade says the same thing - how they get away with such poor service is beyond me. Don't touch these guys.

Quick delivery but didn’t send brackets for one of the wall units so delayed completion of our kitchen and we ordered a work top and was damaged we cut it to size but still a damaged piece but we had to use otherwise we couldn’t use the sink

Excellent service during purchase of a new kitchen...staff here really know what they are doing...no hard sell...helpfull sharing ideas. .excellent quality products and a huge choice..nothing is too much trouble for these guys thank you @ liam Doran highly recommended