Hrvatski Telekom Opiniones 

Sramota od usluge i lažna obećanja – Izbjegavati u širokom luku!

Plaćam paket više od 40 eura mjesečno, a brzina interneta mi jedva doseže sramotnih 7 Mbps! U 2026. godini oni naplaćuju premium cijenu za brzinu iz prošlog stoljeća.

Da stvar bude gora, obećali su mi povećanje brzine kroz hibridnu kombinaciju s mobilnom mrežom. Nakon toga su mi jednostavno poništili zahtjev uz izgovor da "5G mreža nije dostupna". Najsmješnije od svega? Prije nekoliko godina su mi sami poslali tu istu SIM karticu uz modem na probno razdoblje i tada je sve radilo savršeno, a brzina je bila odlična. Znači, tehnologija je postojala i radila, a sada odjednom "nije dostupna" dok cijene uredno dižu.

Krajnje neprofesionalno, bježite od njih ako imate izbora!

Server na kojem imaju broj 13636 za aktivaciju tarifa je valjda iz 19.stoljeća.
Pri svakoj aktivaciji njegova sporost i brejkovi mi "pojedu" po desetak poruka. A poruke se plaćaju. Novcima. Diskasting.

Bad cell service ejecting users out of the call in certain places

Seit 2013. bei HR Telecom dabei. Ständig Probleme und unfähige Mitarbeiter. Zum Teil persönliche Beleidigungen. Definitiv genug!

Believe me buy a Hrvastki Telekon Internet SIM card and you will get internet stuck, no internet, internet problems, low speed, high ping with packet loss. And for free, you will experience customer service stress and problems when they ignore you and fail to solve your internet problem lolz :D

In der mobilen App ist nun zum zweiten Mal vorher aufgeladenes Guthaben im Wert von fast 100,-EUR verschwunden. Der Support im Chat redet sich damit heraus, dass sie keinen Zugriff auf entsprechende Daten hätten. Für was gibt es den Supportchat dann überhaupt!?
Dazu noch die neuliche Preiserhöhung von 7,96 auf nun 15,00 EUR für 10 Tage Internet für die gleiche Leistung.

So kann man treue Kunden auch loswerden. Dann doch lieber wieder Starlink!

izbjegnite potpisivat ikakve ugovore s njima, oni se ne drze svoje rijeci i ne mozete nista napravit povodom toga iako je sve ugovorom zasticeno to vam vrijedi samo ako je njihov interes u igri.

Thieves. Fraudsters. Cocky and arrogant. Unwilling to improve service following objections and suggestions. Calling 3 times per day to talk you into getting deeper into their fraud network. Sending letters at home address that your tariff model doesn't exist anymore and you are automatically transferred to more expensive tariff model but you can get monthly discount if you sign extended period contract. When you visit them and ask for what you received letter, they blackmail you to accept their additional services, otherwise it's impossible. They make me puke and I will change my operator as soon as possible

It's getting worse. The network is unstable, 4 months of struggle and mistakes getting fibreglass, the customer service is almost non existent. 2 hours on the line, none of 2 questions answered. Seek another service.

Tehnicka podrska ne postoji u bilo kojem pogledu, bilo usmeno, pismeno ili izlaskom na teren!

Unternehmen zeigt überhaupt nicht interesse Kunden mit privaten Router configuration zu helfen. Obwohl nach meinen Kenntnis sind verpflichtet richtige Parameter configuration kunden zu stellen.
Immer wieder aussage von hr.Telekom wir übernehmen keinen Garantie für Ihre eigene Geräte. Punkt.

Terrible network, 0 service. - If you want anything remotely fast please go ANYWHERE else. NASA has a better connection to the Mars-Rover than I do to YouTube on the mobile network, and I pay 115 euros a month for this. Contacted them, and I get the "please reboot your phone" shenanigans. It does NOT work. Service useless, network unusable. Save money, go anywhere else. If I could give 0 stars I would. Has been going on for months.

TERRIBLE HORRIBLE UNUSABLE

Ein Stern ist zu viel.
Ich bin eine Treue Kunde bei Telekom aber ich habe nur Probleme mit dem Internet. 😡
Jetzt nach dem Versprechen 48 Stunden auf Techniker warten, - schreiben sie 7 Tage warten Verlängerung ( das die auf dem Land arbeiten) und nicht kommen kann.
ABSOLUT NICHT ZU EMPFEHLEN.

Kad bi postojala zvjezdica za MINUS 100 - sad bih je dao. No, najmanja je nažalost jedinica.
Nakon svega, nemam više vremena ni živaca po n-ti put sve pojašnjavati i ovim putem - samo da napišem da je ovo najgora podrška na koju sam naišao u svojem životu (a 25 godina sam u IT branši - dakle, nisam baš totalni laik kad su telekomunikacije u pitanju).
Ljudi, ja zaista ne znam kako vi kao tvrtka opstajete. Pa to je kaos. Totalni.

I'm a loyal customer for over 10 years and how they act lately is the sole reason I'm gonna go somewhere else! Every bill is payed on time, I always use their services but their app is full of errors, no one is trying to repair anything! I can't buy new phone, I don't know why or how but they are not letting me, treating me like a criminal who is trying to rob them by wanting one phone equivalent of the price of my salary.. In their centre, they just look at you like you are the crazy one, don't input anything in their computer, don't even try to make people buy something, I don't know how they even earn money at this point. 3 months, I'm trying to buy phone for 3 months and I still don't have it. This is ridiculous!!!!!! If only I can show you their messages, you would flip I swear!! And I don't know how many times I should talk to an agent online and in person back and fort and not getting anything solved or selled!! PLEASE AVOID THIS COMPANY AT ALL COSTS!!! They became so expensive but also so pooooooooor in communication, skills and problem solving..

Nemoguće je dobiti agenta u korisničkoj. Problem koji imam nije moguće rješiti preko AI chatova.

Usluga "na nivou" kao i inače, bitno da se može zvati i maltretirati ljude kada se "guraju" pretplate i sl. unatoč tome što sam više puta rekao da me ne zovu.