H.Samuel - Blackpool Opiniones 

32
TrustScore: 4.5 sobre 5

4,4

7-15 Church Street, FY1 1HJ Blackpool, Blackpool, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Just wanted to say how impressed I was with the customer service I have just received from Sarah at H Samuel Blackpool. One phone call to see if they had the item I wanted to purchase. I asked coul... Ver más

Valorada con 5 estrellas sobre 5

We visited the shop in Blackpool recently hoping to have a watch repaired. This proved not possible, because of the cost, but Laura took us through a process of choosing a new watch for roughly the s... Ver más

Valorada con 5 estrellas sobre 5

Karen at Blackpool store was exceptional - bought a Rotary watch online which stopped working. She replaced it searching numerous stores to find the same one and refunded on the price as it had ben r... Ver más

Valorada con 1 estrellas sobre 5

Both my engagement ring and wedding ring (forever diamond) have both needed repairs since purchasing. On this occasion i brought my wedding ring in to have 1 stone replaced & 1 that i managed to find... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Joyería
  2. Servicio de piercing de orejas
  3. Servicio de reparación de joyería
  4. Servicio de reparación de relojes de pulsera
  5. Relojería

Sobre H.Samuel - Blackpool

Escrito por la empresa

It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.

Style Notes

Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.

Here To Help

We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.

Your Bridal Bestie

From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.

Información de contacto

  • 7-15 Church Street, FY1 1HJ, Blackpool, Blackpool, Reino Unido

  • 01253625056

4,4

Excelente

TrustScore: 4.5 sobre 5

32 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(32)

1657 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent

Excellent! Bought a wedding band and a lovely extra surprise gift for my fiancee. Really happy with the lovely and kind staff. There were several although mostly talked to Alexis. Had a lovely convo and felt genuinely looked after! Thomas

25 de mayo de 2021
Valorada con 5 estrellas sobre 5

Chamilia charms

Ordered 2 charms on H Samuels website but when they arrived they were not suitable. Fantastically H Samuel allow you to return online purchases to store, which I did. In store I explained about the unsuitability of the beads I had ordered and asked if I could exchange them in store, they said that I could. I found it much better looking at the beads in store than online. Once I had chosen a couple of beads I wanted to see how they looked on the bracelet I had previously purchased. The staff could not have been more accommodating and proceeded to place the beads on the bracelet so that I could see what they looked like. I chose 2 new beads and they processed my return and new purchase. Best thing was they had an offer in store for buy one get one free so happy happy customer.

12 de mayo de 2021
Valorada con 5 estrellas sobre 5

Retirement gift

I had some gift vouchers from my colleagues for my retirement, so decided to buy a watch as a memento. I looked online, and found a rotary ultra slim gold watch that I wanted. I had to go to Blackpool for it, as the vouchers had an online spend limit of£40 for some reason. I looked at the watch and really liked it, but realised that it was in the sale at half price, and then alexis told me that there was a further 20% off as well!!! so I would have some vouchers left over. There was another watch that I liked, but that was £260, so a bit over my budget of £200, but alexis pointed out that this was also reduced to £95, then another 20% off! These were both lovely watches, one a bit sparkly the other very classic and I couldn't decide - but my husband pointed out that I could buy both watches and still be under budget, which is what I did!! The sparkly watch was a little snug on my wrist, but alexis said she would order an extra link and ring me when it came in, and that she would fit it for me,m which is where I've just been, and my watch now fits perfectly. I'd like to commend alexis for being so helpful and lovely- I'd also been to beaverbrook to see what offers they had, but didn't get through the door as they said all their watches were in the window. We left and came to Samuel's and received excellent service from alexis! I'm a very happy customer!!

12 de mayo de 2021
Valorada con 1 estrellas sobre 5

I bought my ring and payed for it

I bought my ring and payed for it, it had to be ordered as they did'nt have it in stock. I was supposed to pick it up the following week.I received an e.mail a few days later stating my order had been canceled, I was gutted.They also said no money would be taken out of my account, which was'nt true. I tried to phone customer service's to get my money back but the guy did'nt have a clue. I eventually went to the shop to see if they would refund my money, which they did. I wont be shopping there again.

11 de mayo de 2021
Logotipo de H.Samuel - Blackpool

Respuesta de H.Samuel - Blackpool

Hello Colin, Thank you for taking the time to provide feedback on your experience with us. I would like to apologise firstly that your order was cancelled due to no stock, We do our best to get every order out to customers. Secondly that the service from the customer service team wasn't what you expected. I will pass the feedback on for you so we can improve for the future. I am glad however the store was helpful in resolving the refund for you. Regards Luke

Valorada con 5 estrellas sobre 5

Shopping at H.Samuel was a good…

Shopping at H.Samuel was a good experience.
After visting the shop on two occasions, I bought a necklace and three pairs of earrings, which were nicely presented in gift boxes, making lovely presents.
Each visit I found the staff very helpful ,and informative on any offers that were available.

4 de mayo de 2021

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