I saw Jemma in store today who was fabulous. Made me feel really comfortable, gave great advice and made me feel comfortable to choose which jeweller I would use.
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
I saw Jemma in store today who was fabulous. Made me feel really comfortable, gave great advice and made me feel comfortable to choose which jeweller I would use.
La empresa ha respondido
I've been a customer for many years without any problems. In October I had an issue with a ring I'd bought 14 months ago. The Chester store were able to sort the problem very quickly. I am very happy... Ver más
La empresa ha respondido
I purchased a watch from my local Midlands H Samuel a few months ago. They had to adjust the bracelet by taking a link out so that it would fit well. On a recent day trip to Chester, the bracelet lo... Ver más
La empresa ha respondido
We bought our weddings ring in white cold. Hubby's ring was craked 1 week after the wedding and mine lost its colour. We contacted the shop, they changed my husbands ring and cleaned mine, but after 3... Ver más
La empresa ha respondido
Escrito por la empresa
1-3 Eastgate Street, CH1 1LG, Chester, Chester, Reino Unido
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very friendly and helpful assistant. The ring we chose was not in the size but ordered and was delivered very quick. Cannot fault the service we received, delighted customers.
Many thanks.
After being disappointed that my Casio watch could not be repaired the staff helped me with my new choice 👍
Really helpful and thoughtful service when purchasing a special birthday gift for my daughter.
Bought a ring for boyfriend as he wanted an engagement ring. Had to order it and it came in the post. Wrong size was ordered.
The staff are so lovely in Chester branch. Very helpful & got time for you. Customer service is no existent in most shops nowhere day but H Samuel Chester they are brilliant.
A diamond had fallen out of my eternity ring for the second time & the staff couldn't apologise enough & exchanged the ring for a different ring no problem at all. Thank you so much
All the staff we saw have been great. Very patient and polite especially climbing in and out of the display to find the ring. Eventually we picked it up after several delays and wedding postponed because of covid x
After HS changed the battery in my watch, the back of the watch fell off after a few days. I took it back and the back was put back again satisfactorily so far, but the saleswoman said 'The back is very loose you know' as if it wasn't their fault, whereas I had never before had such a problem. So I wonder just what happened and what will happen when the battery neeeds changing again
No dramas, well experienced staff, COVID rules well adhered to
I bought a lovely pair of stud earrings which will be worn at my daughters wedding, they are perfect for the occasion 5*.
Excellent service, all the staff were very polite and took their time with you despite them being very busy. I haven't shopped in H Samuel for a long time but will definitely go back, thank you.
My husband's wedding ring had gone too small so we went to H Samuel to buy a new one. We chose the same shop as we did 36 years ago. We paid it was sent by Royal Mail and delivered as promised. Really happy with the efficiency of the store staff
Thank you
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.