My son was sold earrings jn Bournemouth for a piercing. He was told the piercer was off and we could go to Poole. We went to Poole and we're told the earrings sold to us in Bournemouth were wrong. We... Ver más
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Consulta las opiniones de los clientes
My husband and I had 2 very good shopping experience in your Poole store on 21st & 24 th February , Theo was very helpful and knowledgable about pieces of jewellery we were interested in and we ende... Ver más
Poole Dolphin store Dealt with the lovely Sophie who was very professional and polite from start to finish. I had problem with a piece of jewellery under my premier care Cover which was not an eas... Ver más
Lucky to still have a long standing jewellery store still in town. Staff very helpful, nothing is too much trouble. Good knowledge of individual items. Great customer service... Well Done !
Información sobre la empresa
- Joyería
- Servicio de piercing de orejas
- Servicio de reparación de joyería
- Servicio de reparación de relojes de pulsera
- Relojería
Sobre H.Samuel - Dorset
Escrito por la empresa
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Información de contacto
32 Dolphin Centre, Poole, BH15 1SS, Dorset, Dorset, Reino Unido
- 01202668309
3,2
Medio
27 opiniones
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Very efficient and friendly service.
20 de mayo de 2021
Absolutely mortified. Do not trust them for repairs
This has been edited from a 5 star review. Absolutely mortified by the service. I trusted them to repair my engagement ring that i bought from h samuel, it was in repair for 4 months! It then came back a different style with the stone sitting a lot higher than it was and the claws bigger and scratchy. I requested it be repaired properly to what the ring should be and i havent heard anything in 3 weeks so far and poole havent answered the phone after letting it ring out 20 times so far. I will edit this again once i actually hear something.
13 de mayo de 2021
Saw it in the shop in sale
Saw it in the shop in sale. It was damaged and only one, so new one was ordered and arrived in good time. Good service and staff always friendly and polite (thanks to Emily and Chris) -
Good price in sale. But far too much if was full price. So sale price really only brings down to a realistic price to pay for it, plus a bit of extra discount. That being said, it looks nice and my wife loves it so very happy in that respect.
As to its quality and how long its going to last - who knows, but very happy for now.
13 de mayo de 2021
The assistant was quietly helpful
The assistant was quietly helpful. She didn't explain what the insurance covered correctly so I phones the following day to understand what was covered.
13 de mayo de 2021
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
I bought my watch on the 1st May at…
I bought my watch on the 1st May at Poole in Dorset. When I arrived home I tried to do the guarantee but was unable to input the details as the branch had removed the model number and it was not on the receipt. I visited the shop a second time but the number they gave me was not the model number. I am now frustrated as I have not been able to register my purchase for its guarantee
11 de mayo de 2021
Respuesta de H.Samuel - Dorset
Hello Mrs Ames, Thank you for taking the time to write this review. I am so sorry that you are having trouble activating the guarantee, and the numbers are not working that the store provided you. Please contact us on 0800 458 1065 option 3 and quote 01682781, and we will be more than happy to discuss this with you. Regards Luke
Excellent
Purchased exactly what we needed. The staff were very polite, friendly and so helpful
6 de mayo de 2021
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