More or less destroyed my wedding ring,all I wanted was it replated.this was a yellow gold ring with a hammered white gold outer ring.It came back and they plated the full ring white gold and polished... Ver más
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Unit LR12 Centre West, East Kilbride Shopping Centre, G74 1LL East Kilbride, East Kilbride, GB
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More or less destroyed my wedding ring,all I wanted was it replated.this was a yellow gold ring with a hammered white gold outer ring.It came back and they plated the full ring white gold and polished... Ver más
La empresa ha respondido
If there's one thing you can't beat it's good service, Amy at the ek store is a prime example of a fantastic employee. Her attitude in-store and over the phone is really hard to come by these days, wi... Ver más
Amy in EK H.Samuel was most helpful when i asked about replacing my son's GShock battery...she had the watch sent away to Casio and it was returned a week later.. excellent customer service and always... Ver más
“Big thanks to Caroline the Store manager at East Kilbride, she provided amazing service for me . After shopping around I found that Caroline’s customer service and product knowledge outshined... Ver más
La empresa ha respondido
Escrito por la empresa
Unit LR12 Centre West, East Kilbride Shopping Centre, G74 1LL, East Kilbride, East Kilbride, Reino Unido
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More or less destroyed my wedding ring,all I wanted was it replated.this was a yellow gold ring with a hammered white gold outer ring.It came back and they plated the full ring white gold and polished out the hammered design,I was shocked when I saw it.they did try to return it back to what it was however as per an independent jewelry store they weakened the ring by doing this.The customer service is horrendous I am glad I will never use this shop again.

Respuesta de H.Samuel - East Kilbride
Amy in EK H.Samuel was most helpful when i asked about replacing my son's GShock battery...she had the watch sent away to Casio and it was returned a week later.. excellent customer service and always service with a smile...all staff are very welcoming in EK store and would recommend a visit if you sre looking for any advice on jewelry
If there's one thing you can't beat it's good service, Amy at the ek store is a prime example of a fantastic employee. Her attitude in-store and over the phone is really hard to come by these days, with a happy to help demeanour and gave a nice personal touch with remembering me as a customer and what I had ordered.An absolute credit to your business you'd be crazy to ever let go! People like this deserve this recognition and rewards 10/10
things are ok about the products, the only complaint I have is your web page keep freezing on me.....

Respuesta de H.Samuel - East Kilbride
“Big thanks to Caroline the Store manager at East Kilbride, she provided amazing service for me . After shopping around I found that Caroline’s customer service and product knowledge outshined the rest by far .
Caroline and Angela Welsh make an outstanding team and are both a credit to the company.
I can see the other staff in the shop have been trained to the high standards that this jewellery duo provide .
10 out of 10 from me
Keep up the great work

Respuesta de H.Samuel - East Kilbride
They have Great Prices, fast delivery, and brilliant choices so why not?
The customer service staff member at the East Kilbride H Samuels was so friendly and I had a great experience.
Very helpful staff,know their stock well and friendly no pushy sales hence reason bought 3 items between us as gifts,will be back again to Olympia East Kilbride,Thanks ladies 👌
Staff were very helpful
Very helpful staff!
No problem at all to adjust watch strap for gift!
Would certainly use shop again!
Purchased earrings in the store. 2 ladies working and no real enthusiasm.or great customer service shown Considering I was the only customer in store . These were a gift for so.eone and I had to ask for a gift bag. It wasn't offered. When I got home the gift bag was old and stained and as I lifted the earring box out the bottom fell from it. Considering what I paid for the earrings the packaging was disgraceful
Quick, efficient service in replacing my watch battery with 1 year guarantee.
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