H.Samuel - Hamilton Opiniones 18

TrustScore: 4.5 sobre 5

4,3

11 Regents Way, ML3 7EF Hamilton, Hamilton, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I bought my first citizen eco drive watch from H Samuels and I have never looked back, great service in-store and brilliant aftercare. Highly recommend H Samuels to anyone

Valorada con 1 estrellas sobre 5

Absolutely disgraceful service from this shop yesterday!!! So much so I have had to report the staff to their head office. My 14 year old daughter and her friend who is a boy also 14 went in with a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a friendly assistant, without pressuring me into buying, which I did, at this time as not enjoying shopping, but I did on this visit, so up to now service has been first class, the assistant ful... Ver más

Valorada con 5 estrellas sobre 5

Needs a watch battery replaced. The assistant who served me advised that the watches are normally sent away, she then looked at the watch and asked if I was happy for her to do it/ which I was. Ver... Ver más


Información sobre la empresa

  1. Joyería
  2. Servicio de piercing de orejas
  3. Servicio de reparación de joyería
  4. Servicio de reparación de relojes de pulsera
  5. Relojería

Sobre H.Samuel - Hamilton

Escrito por la empresa

It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.

Style Notes

Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.

Here To Help

We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.

Your Bridal Bestie

From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.

Información de contacto

  • 11 Regents Way, ML3 7EF, Hamilton, Hamilton, Reino Unido

  • 01698283828

4,3

Excelente

TrustScore: 4.5 sobre 5

18 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Absolutely disgraceful service from…

Absolutely disgraceful service from this shop yesterday!!! So much so I have had to report the staff to their head office. My 14 year old daughter and her friend who is a boy also 14 went in with a watch I had purchased to ask for a couple of links to be taken off. The kids were desperate to get the watch to fit and went in here without me knowing. The grown women made them feel very intimated and uncomfortable, so much so my daughter was crying because they stood analysing the watch and were questioning whether the watch was fake!!!!! They eventually, after a while and after making them feel like criminals took the links off and charged them £20!!! I wish I had been there, this disgusting service would never have happened. Total disgraceful service. I wish they had waited and taken the watch round the corner where it would have been no mire than a fiver.. very unhappy customer. I would never ever go back into this shop. It'll be Warren James next door all the way for me from now on.. shocking treatment to children!

UPDATE. Head office contacted me.. Nova, a lovely girl and they are sending a cheque out for the £20.00 charged. I think this is amazing customer service. I am so grateful for their prompt response and it has changed my opinion on H Samuel..thank you

4 de enero de 2022
Opinión espontánea
Logotipo de H.Samuel - Hamilton

Respuesta de H.Samuel - Hamilton

Hello Carly, Thank you so much for taking the time to write this review and provide us with feedback about your daughter’s experience in store. I am so sorry to read some of the comments you have added in this review, this is not acceptable and I apologise greatly about this service. I have noticed that you have already contacted us, so thank you for letting us know, Please contact us further on 0800 458 1065 option3 and quote 01826079 and any other case numbers you may have, so we can look into this and assist you with this. Again I am so sorry, Kind regards Luke

Valorada con 5 estrellas sobre 5

1st class

My experience was 1st class at ur store in Hamilton. My assistant went out of her way to help. She was very courteous.

25 de junio de 2021
Valorada con 5 estrellas sobre 5

I had a friendly assistant

I had a friendly assistant, without pressuring me into buying, which I did, at this time as not enjoying shopping, but I did on this visit, so up to now service has been first class, the assistant fully explained the insurance, which I will probably take as the watch I picked has jewels on the outside of face, so feel it would be of interest to me to gave insurance.

17 de junio de 2021
Valorada con 5 estrellas sobre 5

Mam's ring

The two ladies in the Hamilton shop were outstanding! They couldn't have been any more helpful, courteous and kind, even one of the ladies, giving us better directions back to where our car was parked. The other lady helped us to buy the proper size of ring for my husband and making sure we had seat when needed. I was walking with the aid of a stick and my husband had been recently registered as severely sight impaired. (Almost blind). We will not hesitate to go back to this shop again.

12 de junio de 2021
Valorada con 5 estrellas sobre 5

I visited your Hamilton Store and was…

I visited your Hamilton Store and was served by manager Caroline. I was immediately put at ease and Caroline took her time with me showing me many options and going into great detail with everything. I had initially just went into the store to have a look at watches for my partner and ended up purchasing one there and Then, Caroline took her time showing me lots of options and lots of information it's clear she takes a lot of pride in her work and knows all there is to know! Amazing service and would definitely recommend and go back to see Caroline again! Over the moon! 10 out of 10 for everything!

18 de mayo de 2021
Valorada con 5 estrellas sobre 5

Needs a watch battery replaced.

Needs a watch battery replaced.

The assistant who served me advised that the watches are normally sent away, she then looked at the watch and asked if I was happy for her to do it/ which I was. Very happy with the service I received, however I feel that she should have looked at the watch first before telling me it had to be sent away - as this may put some customers off

13 de mayo de 2021

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