I can’t fault HS Consultancy. They dealt with my business rates for 2023/26 from start to finish, and I was kept fully updated throughout my case with the VOA. They successfully secured a reduction... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I’m extremely pleased with the service I received from HS Consultancy. They did a fantastic job helping me secure a significant reduction on my business rates, which has made a real difference to m... Ver más
La empresa ha respondido
HS Consultancy did a great job helping us with our business rates. We’ve recently received a rebate and, even better, a reduction in our rateable value. The process did take a little longer than w... Ver más
La empresa ha respondido
HS Consultancy replied to my review, 19th December 2025. They replied that the large fee, £3000, was to prepare evidence, property surveys etc, with a view to challenging VOA. Looks good, but NONE... Ver más
La empresa ha respondido
3,5
Medio
29 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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First class service
First class service. Business rates are ridiculously complicated, but Arpan and his team helped me to firstly understand the system and then they achieved good reductions to our premises' rateable value keeping me updated all the way through the process. Unlike other companies I have used there is always someone at the end of a phone to patiently discuss and explain the process and the current state of play.
23 de marzo de 2026
Opinión espontánea
Respuesta de Hsconsultancygroup
Thank you for your fantastic review! We’re delighted that Arpan and the team made the business-rates process easier to understand, kept you informed and achieved valuable reductions for your premises.
We’ll be sure to share your kind feedback with the team. Thank you for your continued trust and recommendation.
Total Scam
Came with thier flashy information folder. Promised the world took our money then submitted a survey and report that did not meet Govenment guidelines basicly a 5 year old could have done better. This was rejected by Gov.uk. They had a timelimit to appeal which again said they would then surprise surprise they ghosted us 10 weeks before the appeal. We now have an additional 10K increase in our rate.
11 de febrero de 2026
Opinión espontánea
Respuesta de Hsconsultancygroup
Thank you for your feedback. We are sorry that the process and communication left you feeling this way, although we strongly reject the suggestion that our service is a scam.
A procedural refusal does not necessarily mean that the survey or valuation evidence lacked merit. The VOA can require further detail explaining how evidence supports the grounds and proposed alteration, after which the available options must be reviewed.
A subsequent increase in rateable value may also result from a national revaluation or a VOA decision and is not automatically caused by an appeal. We would need to examine your account before commenting on the specific £10,000 increase.
We take your concerns regarding communication and the appeal deadline seriously and are improving our case-monitoring and client-update procedures. Please contact admin@hsconsultancygroup.co.uk, quoting “Trustpilot Case Review”, so we can arrange an urgent senior review and provide a written explanation of the case history, increase and remaining options.
Very professional
Very professional. HS also communicate fully which is refreshing.
2 de marzo de 2026
Opinión espontánea
Respuesta de Hsconsultancygroup
Thank you for your kind review! We’re delighted that you found our team professional and our communication clear. We really appreciate your feedback and support.
Cold caller
Cold caller. We are TPS registered, so if this was a proper, credible business, they would not be bothering us.
30 de enero de 2026
Opinión espontánea
Respuesta de Hsconsultancygroup
Thank you for bringing this to our attention. We take telephone-marketing preferences seriously and are sorry that you received an unwanted call.
We regularly review our contact data against the relevant suppression registers and are investigating how this contact occurred. Please email admin@hsconsultancygroup.co.uk with the number concerned, quoting “Trustpilot – Do Not Call”, so we can identify it, add it to our internal suppression list and prevent further contact.
Please do not post your telephone number publicly.
Had my suspicions so I googled the…
Had my suspicions so I googled the director and the newly appointed director Karlo/ Carlo Hulston and rates now i see why I’m in the situation I am with them please do your due diligence
19 de marzo de 2025
Opinión espontánea
Respuesta de Hsconsultancygroup
Thank you for your feedback. We have been unable to identify a client account or business-rates case connected with the information provided in this review.
If this review relates to a service you have personally received from HS Consultancy Group, please contact admin@hsconsultancygroup.co.uk with your business name or case reference so that we can investigate and respond to the specific concerns raised
Terrible company!
HS Consultancy initially got us a rate refund of a few thousand pounds. Part of this refund was used up in paying HS Consultancy and now as a result of their work we have had a visit from the rating office and have received a hefty bill of £20,000 and increased rates going forward. We couldn't get HS Consultancy to speak to us on the phone or to reply to emails, so we posted a bad review on Google. As a result of this they got in contact and supposedly tried to get back on the case and get our rates sorted. Now 2 years later we are back in the same situation where they won't respond to any emails and we have got nowhere! I would avoid using this company at all costs. And before they try and say I am not a client of theirs I am a director of Envoprint Ltd!
21 de octubre de 2025
Opinión espontánea
Respuesta de Hsconsultancygroup
Thank you for identifying the account concerned. We acknowledge that our work initially secured Envoprint Ltd a refund worth several thousand pounds.
The subsequent £20,000 bill and increased assessment were issued by the VOA, which retains the authority to inspect properties and amend rateable values. However, we appreciate that this development required a clear explanation and continued support from our team.
We take your concerns regarding unanswered calls and emails seriously and recognise that communication is an area in which we are making improvements. We are strengthening our case-monitoring, response-management and client-update procedures.
Please contact admin@hsconsultancygroup.co.uk, quoting “Envoprint Trustpilot Review”, so we can arrange an urgent senior review and provide a written explanation of the increase, the work completed since and any remaining options available.
Avoid
Contacted me in regard to looking at our rates. Looked interesting, so invited them in to do the work and liaise with the local council.
Had to pay a couple of grand up front. this has been going on for about two years. I get local government goes slow, but these are far better for non disclosure.
Anyway, after telling me I have very good case, it keeps getting rejected. I have contacted them a couple of time, but I seem to have been ghosted
18 de julio de 2025
Opinión espontánea
Respuesta de Hsconsultancygroup
Thank you for your feedback. We appreciate how frustrating a lengthy case can be, particularly when the VOA’s responses have not produced the outcome anticipated.
An initial assessment of strong grounds represents a professional opinion based on the evidence available, rather than a guaranteed reduction. A rejection may also relate to a particular stage or procedural requirement and does not necessarily mean that no further avenue is available.
We are sorry that you have struggled to obtain a clear update. We are improving our response management, case monitoring and client-update procedures to provide more consistent communication.
Please contact admin@hsconsultancygroup.co.uk, quoting “Trustpilot Case Review”, so we can arrange a senior review and provide a written breakdown of the work completed, the VOA’s responses and the current options.
Repeated nuisance phone calls
Repeated nuisance phone calls. We are on the telephone preference service and should receive no cold calls at all. Despite promises to 'take our number off their list' and complaints from the TPS to them they keep calling July, January and February so far.
4 de febrero de 2025
Opinión espontánea
Respuesta de Hsconsultancygroup
Thank you for bringing this to our attention. We apologise that calls have continued after you requested removal and raised the matter through the TPS.
As the review does not identify the telephone number concerned, please email admin@hsconsultancygroup.co.uk, quoting “Trustpilot – Do Not Call”, with the number and approximate call dates. We will add it to our internal suppression list and investigate why the previous removal requests were not applied correctly.
We are also reviewing our data-screening and suppression procedures to help prevent this from happening again. Please do not publish your telephone number publicly.
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