Used the app to prepay and have to say well worth doing and the car wash on Broadstairs are attentive and the whole experience was good
La empresa ha respondido
Localización
Cambiar localizaciónMargate Road, CT10 2PR Broadstairs, GB
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Consulta las opiniones de los clientes
You can either buy a wash in advance via phone and then pop in when passing no worry about paying judt open App and they scan. Or pay once you get there . Attendants are always helpful and do a... Ver más
La empresa ha respondido
Awful experience. About 80% through and car starts going backwards and turned so heading straight for the wall. Slammed brakes on just in time to stop car from hitting the wall. No-one about so had... Ver más
Its a good experiance for the money, the car was super dirty to start but appart from the wheels came out very clean.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Información de contacto
Margate Road, CT10 2PR, Broadstairs, Reino Unido
3,8
Muy bueno
25 opiniones
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Awful experience
Awful experience. About 80% through and car starts going backwards and turned so heading straight for the wall. Slammed brakes on just in time to stop car from hitting the wall. No-one about so had bo choice but to drive car out.
10 de mayo de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Use the App and Save
Used the app to prepay and have to say well worth doing and the car wash on Broadstairs are attentive and the whole experience was good
10 de mayo de 2026
Respuesta de IMO Car Wash - Broadstairs
Customer,
We appreciate you taking the time to share your experience! We're happy to hear that prepaying with the app was worthwhile and that you had a good experience at our Broadstairs location.
IMO Car Wash
Normally good, not this time.
Normally it’s a pretty good clean. This time the car came out still dirty. Windscreen still covered in bugs and dirt all over the back of the vehicle.
21 de abril de 2026
Respuesta de IMO Car Wash - Broadstairs
Lauren Whiteing,
We appreciate your feedback. We're sorry your car wasn't fully cleaned this time, with bugs on the windscreen and dirt on the back. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
friendly helpful
21 de abril de 2026
Respuesta de IMO Car Wash - Broadstairs
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
So Eaasy
You can either buy a wash in advance via phone and then pop in when passing no worry about paying judt open App and they scan. Or pay once you get there .
Attendants are always helpful and do a good pre wash.
22 de marzo de 2026
Respuesta de IMO Car Wash - Broadstairs
Mrs Louise Morgan,
We're happy to hear you find our app convenient and appreciate the helpful attendants and pre-wash service. Thank you for your positive feedback!
IMO Car Wash
Respuesta de IMO Car Wash - Broadstairs
Lisa Downer,
We're happy to hear that you found our service efficient. We appreciate your feedback and look forward to serving you again.
IMO Car Wash
Respuesta de IMO Car Wash - Broadstairs
Barbara Sheldon,
We're glad you enjoyed your experience! We appreciate your feedback and will work on improving wait times. Thank you!
IMO Car Wash
Long long wait and dirty car at end
Extremely long wait considering only 3 cars in front of me. Took over 40 minutes to get through whole wash.
Car was still dirty afterwards! Won't be returning
25 de febrero de 2026
Respuesta de IMO Car Wash - Broadstairs
Many Thanks for your review. Please contact us so that we can investigate further. Customer-Services@imo-carwash.co.uk
Respuesta de IMO Car Wash - Broadstairs
Ron,
We're happy to hear that you found our service efficient with the online payment option. Thank you for your positive feedback!
IMO Car Wash
Respuesta de IMO Car Wash - Broadstairs
Paige,
We're so glad you had an amazing experience and your car came out gleaming! Thank you for your positive feedback; we appreciate it.
IMO Car Wash
Great staff great price and great wash
14 de febrero de 2026
Respuesta de IMO Car Wash - Broadstairs
customer Phil,
We appreciate you sharing your positive experience with our staff, prices, and wash quality! We're so glad you enjoyed your visit.
IMO Car Wash
Respuesta de IMO Car Wash - Broadstairs
customer,
We appreciate your feedback and are so happy to hear that you consistently enjoy our great staff and the quality of their work!
IMO Car Wash
App was troublesome
App was troublesome, and then adding the payment caused a few issues,and then when I got to the front of the queue, the machine wasnt working so couldn't use the pre paid one and learnt that it has en expiry date.... which I may not need now. Not a great start. Wash itself was good,and staff friendly
30 de enero de 2026
Respuesta de IMO Car Wash - Broadstairs
Lynne,
We appreciate you sharing your experience. We're sorry the app and payment process caused issues, and the machine malfunctioned. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Always closed
Was closed after id bought my car wash - the Broadstairs branch never sticks to its opening hours honestly
20 de enero de 2026
Respuesta de IMO Car Wash - Broadstairs
customer,
We regret that the Broadstairs branch was closed after your purchase. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Not as clean as on previous occasions
Although the car came out cleaner, the attendant missed parts of the car that the car wash doesn’t get. My wing mirrors and part of my boot were still dirty
6 de enero de 2026
Respuesta de IMO Car Wash - Broadstairs
Jeannette Ralph,
We appreciate your feedback and are sorry some areas were missed. We'll review our processes to ensure a more thorough clean in the future. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Excellent job even when extremely busy.
The young man done an excellent job on my car, even though it was extremely busy.
6 de enero de 2026
Respuesta de IMO Car Wash - Broadstairs
Linda,
We're happy to hear that the young man provided you with excellent service despite the busy environment. We appreciate your positive feedback and your recognition.
IMO Car Wash
Respuesta de IMO Car Wash - Broadstairs
Thank you for your great feedback. We’re very pleased that our service met your expectations.
The top of my rear window was not…
The top of my rear window was not cleaned, I paid £8.50 and had 90% of my car cleaned.
17 de diciembre de 2025
Respuesta de IMO Car Wash - Broadstairs
James Malyn,
We regret that our service did not meet your expectations and left part of your rear window uncleaned. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
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