The operator forgot to brush the rear window of the car? I was watching him all the time but he forgot this one. In addition the roof was not covered in foam as I watched from under the closed (... Ver más
Localización
Cambiar localización3 Nethertown Broad Street, KY12 7DS Dunfermline, GB
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Consulta las opiniones de los clientes
Was confused to start with the QR codes and paying with phone, but pleased to say it worked smoothly even for an older gent like myself. The wash itself was reasonable but I did have to remove mud aft... Ver más
La empresa ha respondido
Great car wash, except one of the side brushes seems permanently out of action (ie, for years). Occasional discounted price for upgrades is good.
La empresa ha respondido
Always a great experience. We use this car wash for both our cars. Great value for money, the staff are friendly, clear in their gestures of when to move the car etc. We have a problem of lots of bi... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Información de contacto
3 Nethertown Broad Street, KY12 7DS, Dunfermline, Reino Unido
4,1
Muy bueno
70 opiniones
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The operator forgot to brush the rear…
The operator forgot to brush the rear window of the car?
I was watching him all the time but he forgot this one.
In addition the roof was not covered in foam as I watched from under the closed (obviously) sunroof?
As of Monday, after Friday car wash, the car is covered in dust, not IMO fault but car parked just in driveway ?
22 de mayo de 2026
Short wait time I can pay via the app app…
Short wait time I can pay via the app and pick up a free wash every 6 washes always a good job
24 de mayo de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Dirt still left on car
Dirt still left on car; bird poop not removed. Windscreen still had dirt smeared on. Car was soaking at the back, not dried at all. Overall not a good clean as I had to get out a cloth and spray cleaner to clean the bits not done by the carwash
21 de mayo de 2026
Respuesta de IMO Car Wash - Dunfermline
Abs,
Thank you for your feedback. We regret that the wash quality did not meet your expectations, and your vehicle was not cleaned to our standards. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Great car wash, but...
Great car wash, except one of the side brushes seems permanently out of action (ie, for years).
Occasional discounted price for upgrades is good.
21 de mayo de 2026
Respuesta de IMO Car Wash - Dunfermline
Graeme Robertson,
We appreciate your feedback. We're concerned about the brush issue and will investigate. We're glad you like our discounted upgrades.
IMO Car Wash
Great car wash for a good price
14 de mayo de 2026
Respuesta de IMO Car Wash - Dunfermline
Wendy,
We're happy you found our car wash satisfactory and affordable. We appreciate your positive feedback!
IMO Car Wash
Respuesta de IMO Car Wash - Dunfermline
Hey Colin,
Thank you so much for your 5-star review.
We’re thrilled to hear that you’re so satisfied with our customer service. Our team always does its best to make your visit as pleasant as possible.
We look forward to seeing you again soon!
Best regards,
Your IMO Car Wash Team 🚗✨
Respuesta de IMO Car Wash - Dunfermline
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Respuesta de IMO Car Wash - Dunfermline
Carol Anderson,
We appreciate you sharing your experience! We're so happy to hear that you found our service fast and our staff friendly during your visit.
IMO Car Wash
Despite asking if my roof bars would be…
Despite asking if my roof bars would be okay, they simply stated that the roof might not get fully cleaned. Went in, and the roof roller got jammed repeatedly, damaged my roof bars and denting the top of my car. I had only discovered this damage when removing the bars later to clean the roof. Customer service wouldn't help, stating I'd need to speak to the 'self-employed' staff at the car wash. Not sure why they had to sneak in the 'self-employed' part, but regardless, they were also no help and blamed me. Now considering civil court action.
29 de abril de 2026
Respuesta de IMO Car Wash - Dunfermline
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Respuesta de IMO Car Wash - Dunfermline
Joanna King,
We're happy to hear that you found our staff helpful, the service quick, and your car sparkling clean. We appreciate your positive feedback!
IMO Car Wash
Great service and cannot fault the team…
Great service and cannot fault the team here. It’s a great setup !! Car always comes out gleaming.
24 de abril de 2026
Respuesta de IMO Car Wash - Dunfermline
customer,
We appreciate you sharing your experience! We're so glad to hear that you find our service great and that your car always comes out gleaming.
IMO Car Wash
Whatever was spray on my Mercedes AMG…
Whatever was spray on my Mercedes AMG has left what looks like oily marks on the black trim around my side windows. Not happy!!
25 de abril de 2026
Respuesta de IMO Car Wash - Dunfermline
Lynn Keddie,
We're very sorry to hear about the oily marks on your Mercedes AMG trim. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Quick and efficient but needs some…
Quick and efficient but needs some maintenance as some brushes and sprays aren't working. I last reported this over a year ago.
10 de abril de 2026
Respuesta de IMO Car Wash - Dunfermline
customer,
We appreciate your feedback and apologize that some equipment isn't working. We'll look into this issue and ensure that maintenance is performed promptly.
IMO Car Wash
Good car wash
Good car wash, but pre-wash wasn’t done thoroughly enough as the only one side of the car done properly. The exit is not so good either as the strips used leave smears over the car, especially the windows.
8 de abril de 2026
Respuesta de IMO Car Wash - Dunfermline
Mr Brand,
We regret that the pre-wash and exit strips left smears. We appreciate your feedback and will review our processes to improve the cleaning quality. Thank you.
IMO Car Wash
Pleasant helpful staff.
5 de abril de 2026
Respuesta de IMO Car Wash - Dunfermline
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Good until the last part
The hanging cloths at the end were potentially dirty as my car seemed clean before this but afterwards it looked like it had been rinsed with dirty water as it was covered in dirty water spots
27 de marzo de 2026
Respuesta de IMO Car Wash - Dunfermline
Caroline,
We appreciate your feedback and regret to hear about the dirty water spots on your car. We will investigate the hanging cloths to ensure they don't cause this issue.
IMO Car Wash
It was quick
It was quick, easy, and nice to see my little car shining again! Staff were polite and efficient. A great service
26 de marzo de 2026
Respuesta de IMO Car Wash - Dunfermline
V Morris,
We're happy you had a quick and easy experience and that our team was polite and efficient. It's great to know your car is shining again! Thanks for the feedback.
IMO Car Wash
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