The team members at indigo sun Falkirk are very helpful, bright and cheerful. The reception area and tan stands are spotlessly clean. The special offers of discounts or increased minutes are good valu... Ver más
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Consulta las opiniones de los clientes
The 2 girls in watford were too busy talking about their holiday they were going on and made many mistakes. one lady booked 15 mins got 12 and argued with the young lady - one lady commented they had... Ver más
I use the Stanningley Leeds store. I went in today to have my usual 6 minutes. I turned down the accelerator as always. This time I was given the hard sell being told I’ll only get two minutes out of... Ver más
I have also been told my 32min nearly a full course has expired??? I explained been seriously ill for over a year and on medication and couldnt use and last thing on my mind was letting them know whi... Ver más
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Información sobre la empresa
Escrito por la empresa
Indigo Sun is the award winning name in tanning. Voted the UK's best tanning centre by the European Tanning Awards.
Información de contacto
Glasgow Road, FK7 0PA, Stirling, Reino Unido
- info@indigosun.co.uk
- www.indigosun.co.uk
2,7
Malo
146 opiniones
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Ha contestado el 13% de las opiniones negativas
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ladies in indigo sun gorton
ladies in indigo sun gorton are amazing. Shop always clean. Customer service perfect, naz and nic always happy and chatty and make the experience so much better xx
9 de octubre de 2019
Opinión espontánea
Naz&Nic
Gorton shop got the best girls always make you feel welcome and comfortable never a day where they ain’t got smiles on their face. Naz&Nic you girls are a credit to indigo sun keep up the amazing work!!! 💥💥
9 de octubre de 2019
Opinión espontánea
Absolutely amazing staff make you…
Absolutely amazing staff make you feel so comfortable very helpful so friendly I have purchased 3 courses so far very clean at all times and a lovely natural tan from the wide range of sunbeds on offer
Keep up the good work
13 de septiembre de 2019
Opinión espontánea
They don't care about their customers!!!!
Was mis-sold a product, completely unaware of an expiration date after buying 60 minutes and using none of them due to my busy lifestyle. I then contacted Head Office and was met by unapologetic rude advisors who don't seem to understand that customer service is PARAMOUNT to a business. They refused to honour the 60 minutes, nor refund them because they had "merchandise", however I was sold said "promotion" without any information other than it being 60 minutes. I then responded saying I felt I was mis-sold and that I'd be grateful for either a refund or honouring what I had spent my money on. I then received an email which wasn't meant for me!!!!!! It was one Head Office advisor asking another Head Officer advisor if she should IGNORE me?!! What kind of service is that? I've worked high up within the customer service network for a long time and this has disgusted me. I didn't even receive an apology for this error email. just another snotty response saying that they will not be reinstating my minutes. My company would bend over backwards for customers, being the sole reason for being in business. Won't be using you again, and will be networking this among social media and all my influencing platforms.
30 de julio de 2019
Opinión espontánea
Respuesta de INDIGO SUN RETAIL
Hi there, I am sorry to hear that you are dissatisfied with our service however I should point out that the terms and conditions are clearly displayed at the point of sale and in all of our marketing materials i.e. Courses expire after 1 year.
If any customers suffer from any medical issues, we are always prepared to pause their course until they are ready to come back.
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