Isabella Oliver Opiniones 

1266
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Mixed feelings on this company. Mostly negatives. Positive - very fast and affordable shipping to Australia from the UK. Negatives - The organic wide leg jeans are simply an awkward and... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Easy checkout process and highly communicative regarding the order. My only issue is I did not realize the import duties were not included in the price or additional shipping fee and I received an ema... Ver más

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Valorada con 5 estrellas sobre 5

I did not have any problems ordering online. The products arrived within a reasonable amount of time. I was a bit skeptical about the tights because upon initial inspection I didn’t think they would... Ver más

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Valorada con 5 estrellas sobre 5

I’ve gone for the Isabella Oliver subscription with six garments. The items I’d picked came within a couple of days and I’m delighted with the quality of the clothes and the fabric. It’s making me fee... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de maternidad
  2. también en la categoría
  3. Tienda de ropa
  4. Tienda de ropa para mujeres

Escrito por la empresa

Isabella Oliver is a London-based maternity brand, with a focus on environmental, ethical and sustainable style, that you can wear throughout your pregnancy and beyond. Our collections are defined by phenomenal eco-friendly fabrics that fit, flatter and grow as your body does. Our clothes are designed for you, designed for good. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(1266)

33 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Beautiful Clothes

Beautiful clothes. I have ordered 5 items now and they are all fab! Great quality & designs.

12 de abril de 2023
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Respuesta de Isabella Oliver

Dear Cindy

Thank you for taking the time to leave us such a great review!

Valorada con 3 estrellas sobre 5

Still not received

Hi, I am very excited to receive my dress because my friends all loved it during their maternity but it is taking a LONG time to get here from UK, must be a customs thing. It would unfortunately put me off ordering from the UK in future if it takes this long.

6 de abril de 2023
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Respuesta de Isabella Oliver

Hello Marianne
Thank you for your honest review - I am in contact with you privately to try and resolve the issue and hopefully get your order delivered imminently as we agree - it is now overdue so we are chasing it for you.
With very kind regards, Suzanne

Valorada con 1 estrellas sobre 5

This shirt appears to be high quality…

This shirt appears to be high quality and I appreciate that it's not see-through like most white shirts, but it curves out in the sides in a very unflattering way that's not apparent in the pictures and makes you look much bigger than you are. It's also not quite long enough to cover my belly and looks much more formal in-person. It costs double the price of the shirt for return shipping, so I'm stuck with it.

28 de marzo de 2023
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Respuesta de Isabella Oliver

Thank you for the review we appreciate it, and apologies for the shirt not being to your liking we will definitely take your feedback on board. Wishing you all the best Damar.

Valorada con 4 estrellas sobre 5

Great service and ethics

The service is great. Delivery is really quick and I love the ethical standards of Isabella Oliver.

22 de marzo de 2023
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Respuesta de Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regard, Rachel.

Valorada con 5 estrellas sobre 5

Really good quality

Really good quality, and perfect fit! Very happy with my items and will be ordering more.

14 de marzo de 2023
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Respuesta de Isabella Oliver

Hello, thank you for your great review and feedback! We really appreciate it! Kind regards Rachel.

Valorada con 3 estrellas sobre 5

I am really disappointed with this…

I am really disappointed with this dress as the print does not look like it did in the photos and the fabric is not of the quality I expected. I have previously bought several dresses from your brand, all of which are great, but this one is sub standard.

10 de marzo de 2023
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Respuesta de Isabella Oliver

Thank you for the review we really appreciate it and sincere apologies for the dress not being to your liking we will pass this feedback on. Wishing you all the best Damar.

Valorada con 5 estrellas sobre 5

Trousers are amazingly comfortable

Trousers are amazingly comfortable, order arrived very fast and delivery was great

27 de febrero de 2023
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Respuesta de Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regards, Rachel.

Valorada con 1 estrellas sobre 5

I think customer service does not exist at IO shop.

I think customer service does not exist at Isabella Oliver shop. Nobody picks up the phone, I left voice message as requested and nobody've come back to me. I finally emailed them and I am still waiting. The way they process returns is nothing I want to experience. I will not buy from there any more. Thank you.

1 de marzo de 2023
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Respuesta de Isabella Oliver

Thank you for the feedback we appreciate it, and you have been contacted regarding your order by email. Wishing you all the best Damar.

Valorada con 5 estrellas sobre 5

Absolutely beautiful dress

Absolutely beautiful dress. I know this is something I can wear during pregnancy and postpartum. It's soft, flowy, and is flattering to my body. Shipping to USA/NYC was very easy and affordable.

28 de febrero de 2023
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Respuesta de Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regard, Rachel.

Valorada con 3 estrellas sobre 5

Beautiful clothes but no way to contact company

I could not contact with the 1-800 number provided and I wanted to replace some items.
However the garments were beautiful and very well made. The material was really soft

17 de febrero de 2023
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Respuesta de Isabella Oliver

Hello "Customer"
Thank you for taking the time to review us - we are a UK based company and available Monday - Friday 9am-5;30PM and Saturdays until 5pm but not on Sundays unfortunately so sorry we missed your call. You can always email us with any requests though at theteam@isabellaoliver.com and we will be happy to help (I can see you have emailed us we so will be in contact by email separately).
With kind regards, Suzanne

Valorada con 5 estrellas sobre 5

Beautiful dress

Beautiful dress I’d bought for my daughter. Delivered as promised. Will fit her for a while during her pregnancy.

22 de febrero de 2023
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Respuesta de Isabella Oliver

Dear Naomi
Thank you for your kind five star review. We are so pleased you have found something "beautiful" for your daughter to wear whilst she is pregnant. Congratulations on the impending arrival!
With very kind regards, Suzanne

Valorada con 4 estrellas sobre 5

My everyday go-to wear to look & feel good during my preggo phase

This brand is a savior for women who want to consume sustainably through pregnancy time. As someone who thought i'd just use my husband's / bigger clothes during pregnancy, (only to realize they made me look 100% Teletubby) the few things I've gotten from Isabella Oliver have become my everyday go-to wear to look & feel good with my growing bump.

13 de febrero de 2023
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Respuesta de Isabella Oliver

Thank you for the lovely feedback we really appreciate it. All the best Damar.

Valorada con 5 estrellas sobre 5

Great quality, just too long in length

Really fast delivery of the dresses I ordered. The quality is lovely, however, one of the dresses is very long for my height so I may have to either return it, or spend more money to get the length altered. It’s a shame because this dress would be so versatile as part of my maternity wear, as I imagined wearing it with jumpers and boots now and then with sandals when the weather is warmer.

18 de febrero de 2023
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Respuesta de Isabella Oliver

Thank you for the lovely feedback we really appreciate it . All the best Damar.

Valorada con 5 estrellas sobre 5

Love the top and trousers that have…

Love the top and trousers that have just arrived. Beautifully made, but most importantly comfortable! I’ll be living in them for the duration of my pregnancy!

14 de febrero de 2023
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Respuesta de Isabella Oliver

Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback.
Many thanks, Gregg

Valorada con 1 estrellas sobre 5

Returns are difficult and customer service number doesn't work

I ordered an item and it did not look the way I was expecting. The steps needed to return the item are not clear on their website and I cannot figure out how to obtain a return label. If you call the customer service number listed, it is unavailable and therefore useless. Since their number does not work, I sent an email, but they simply sent the same instructions available on their website which, again, are vague. So weeks later I am still trying to figure out how to return this dress that I don't think looks good on me.

4 de febrero de 2023
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Respuesta de Isabella Oliver

Dear Kasey

I am sorry that you have not been able to get through to our customer services. I will send you a separate email now, to get this return sorted for you

Valorada con 5 estrellas sobre 5

Quick delivery but didn’t like baukjen sticker on tissue paper when I bought from Isabella Oliver

Easy to use website, clothes look as they do online, very helpful to have information of how many weeks pregnant the model is so you can imagine how it will look on yourself. Fast delivery and beautifully wrapped in tissue paper which is such a nice touch. My only negative would be that I bought a top from Isabella Oliver as a gift and was dissapointed that the sticker on the tissue paper it was wrapped in said Baukjen. I wanted the sticker to say Isabella Oliver as that’s where the top is from and it has much more of an upper end sound and look to it. If I’d ordered from baukjen then fine, but I hadn’t and was slightly annoyed to be honest. I appreciate these are part of the same company but I would have liked the sticker of the brand I bought from. I will now have to explain when she opens it that it’s from Isabella Oliver despite the sticker.

8 de febrero de 2023
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Respuesta de Isabella Oliver

Thank you for the feedback we really appreciate it apologies for not putting a Isabella Oliver sticker we will pass this feedback. Wishing you all the best Damar.

Valorada con 5 estrellas sobre 5

Really nice to find good quality &…

Really nice to find good quality & ethical! These were bought as gifts, unfortunately the top is too small but the pj's are said to be super comfy & very well made! A good experience all round.

9 de febrero de 2023
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Respuesta de Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regards, Rachel.

Valorada con 1 estrellas sobre 5

Never received items

8 de febrero de 2023
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Respuesta de Isabella Oliver

Thank you for the feedback and we do apologise for you not receiving your order. We have emailed you with an update. All the best Damar.

Valorada con 5 estrellas sobre 5

Speedy delivery

Speedy delivery, well wrapped in plastic free recyclable packaging

5 de febrero de 2023
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Respuesta de Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regards, Rachel.

Valorada con 5 estrellas sobre 5

Great quality

The quality of the products is just so good. It’s sustainable. Good value for money. Love it

1 de febrero de 2023
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Respuesta de Isabella Oliver

Dear Monica

Thank you for taking the time to leave such a great review!!

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