Mixed feelings on this company. Mostly negatives. Positive - very fast and affordable shipping to Australia from the UK. Negatives - The organic wide leg jeans are simply an awkward and... Ver más
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Consulta las opiniones de los clientes
Easy checkout process and highly communicative regarding the order. My only issue is I did not realize the import duties were not included in the price or additional shipping fee and I received an ema... Ver más
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I did not have any problems ordering online. The products arrived within a reasonable amount of time. I was a bit skeptical about the tights because upon initial inspection I didn’t think they would... Ver más
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I’ve gone for the Isabella Oliver subscription with six garments. The items I’d picked came within a couple of days and I’m delighted with the quality of the clothes and the fabric. It’s making me fee... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de maternidad
- también en la categoría
- Tienda de ropa
- Tienda de ropa para mujeres
Escrito por la empresa
Isabella Oliver is a London-based maternity brand, with a focus on environmental, ethical and sustainable style, that you can wear throughout your pregnancy and beyond. Our collections are defined by phenomenal eco-friendly fabrics that fit, flatter and grow as your body does. Our clothes are designed for you, designed for good. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.
Información de contacto
LABS Atrium, The Stables Market, Chalk Farm Road, NW1 8AH, London, Reino Unido
- 0344 844 0448
- theteam@isabellaoliver.com
- www.isabellaoliver.com
3,7
Medio
1 mil opiniones
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Dear Sir
Dear Madam
Dear Sir
My experience is not so good, since I still have not received the package. I have contacted Colis Privé, and there seems to be a dispute with the parcel deliverer. Colis Privé has asked me to provide them with a certificate in which I confirm that I have not received the package.
Best regards,
Gert-Jan
7 de diciembre de 2022
Respuesta de Isabella Oliver
Thank you for the review and we sincerely apologise for the delay in receiving your order. We have sent you an email with an update. Wishing you all the best Damar.
Great service up until getting a…
Great service up until getting a refund, they received my return 14 days ago and email said I will get my refund within 14 days but not received it yet and had to email to chase.
6 de diciembre de 2022
Respuesta de Isabella Oliver
Dear Mr & Mrs Hull, I am sorry about the delay in you receiving your refund but i can confirm it has been processed now. Warm regards
Still have not received my dress
1 de diciembre de 2022
Respuesta de Isabella Oliver
Dear Mary
I can see that this was delivered to you on Sunday 04/12, we hope you like your Dress :)
Beautiful practical maternity wear is a…
Beautiful practical maternity wear is a complete treat. I am very grateful for your designs
28 de noviembre de 2022
Respuesta de Isabella Oliver
Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking to time to review us and leaving such positive feedback.
Many thanks, Gregg
Return service
It is very difficult to return an item. Phone number is buried in website. Process not easy
21 de noviembre de 2022
Respuesta de Isabella Oliver
Dear M Bergman
Thank you for your honest review and we are sorry you had problems with your return. I can see you have messaged in separately so I am hopeful we have been able to help with the process.
With kind regards, Suzanne
Still hadn’t arrived !
24 de noviembre de 2022
Respuesta de Isabella Oliver
Dear Ciara. Thank you for taking the time to review us. We are so sorry to hear that your parcel has yet to land with you.
We will contact you via email to discuss this matter further.
Many thanks, Gregg
Really good service and products
17 de noviembre de 2022
Respuesta de Isabella Oliver
Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking to time to review us and leaving such positive feedback.
Many thanks, Gregg
Quality and focus
Appreciate the focus of their mission. Website easy to use. Loved the design and thankfully my wife liked it as well. Material seems high quality
14 de noviembre de 2022
Respuesta de Isabella Oliver
Hello Udayan
Thank you so much for taking the time to leave us a lovely five star review. We are delighted you support our Sustainability mission, had a good user experience and most importantly, your wife liked the garment!
With very kind regards, Suzanne
Extremely slow return and refund process
8 de noviembre de 2022
Respuesta de Isabella Oliver
Hello Rachel
Thank you for your honest review which we have of course fed back. I can confirm that your refund has been processed and can only apologise for the delay you have encountered.
With very kind regards, Suzanne
Thank you so much for the real thing in fashion, quality and sustainability!
Thank you so much for the real thing - the top quality clothes for a normal price, the trustworthy sustainability approach and data transparency, which are so important, so rare! The amazing customer service, the delivery, the responsiveness.
I am absolutely astonished. Really. I haven't felt this way about a clothing company and a company as an entity, for a very long time. Thank you for what you represent and what you do.
I love your clothes!
27 de octubre de 2022
Respuesta de Isabella Oliver
Hello, thank you for your great review and feedback. We really appreciate it! Kind regards, Rachel.
Great product and quick delivery
Great product and quick delivery. Love the trousers!
14 de octubre de 2022
Respuesta de Isabella Oliver
Dear Rachel
Thank you for this great 5* review!!
Very happy with the top
Very happy with the top, accurate size and colour. Quick delivery.
19 de septiembre de 2022
Respuesta de Isabella Oliver
Hello, thank you for your lovely review and feedback. We really appreciate it! Kind regards, Rachel.
Product never arrived
Sadly the product never arrived :(. It wasn't the courier's fault (they took a photo showing delivery) - someone must have stolen it before I could pick it up.
21 de septiembre de 2022
Respuesta de Isabella Oliver
Thank you for feedback we appreciate it, sincere apologies for the order going missing. We have contacted you separately to discuss this further.
All the best Damar.
Great customer service
Customer service was amazing. I made the mistake of ordering clothes to a vacation house in the us, and delivery ended up being longer than I expected. They pulled strings to make sure that my package arrived while I was still there. I was so impressed.
21 de septiembre de 2022
Respuesta de Isabella Oliver
Hello, thank you for your review and great feedback! We really appreciate it. Kind regards, Rachel.
Easy order easy delivery good product
The order was easy online and delivery to France quite well organised as I was informed at every step of the journey. The dress and its size are good.
20 de septiembre de 2022
Respuesta de Isabella Oliver
Hello, thank you for your great review and lovely feedback. We appreciate it! Kind regards, Rachel.
Can't fault the buying process
Can't fault the buying process, and my package arrived quickly.
14 de septiembre de 2022
Respuesta de Isabella Oliver
Hello Laura Elizabeth
Thank you for taking the time to give us a five star review. We are delighted you found the purchasing process to be good and your order arrived quickly.
With very kind regards, Suzanne
Beautiful quality and fit
Beautiful quality and fit. So comfortable! Nicely packaged as well. The box is even brilliant for using at Christmas for gifts. Great recycling/reusing!
14 de septiembre de 2022
Respuesta de Isabella Oliver
Hello, thank you for your lovely review and feedback! We really appreciate it. We love our packaging too! Kind regards, Rachel.
The return / exchange process does not…
The return / exchange process does not work (no drop boxes or couriers in Chicag) and when I emailed the info address (twice), I did not get a response. My husband had to call the U.K. number and was told I had to go send in my exchange myself at the post office, I assume on my dime (to the U.K). Will not shop here again.
8 de septiembre de 2022
Respuesta de Isabella Oliver
Dear IMP
Thank you for your honest review and I am sincerely sorry you have had problems with our returns process from Chicago. We have an international labelling system link on our returns and exchanges page on the website which creates the correct label so you can then drop your return in to your local postal service. Unfortunately we don't offer free returns outside of the UK. Our customer services email address is theteam@baukjen.com so apologies you didn't have the correct details as we always endeavour to assist with any query, usually on the same day they are sent in to us, to save you having to call in from overseas.
With kind regards, Suzanne
I reached out to the company a while…
I reached out to the company a while ago with some issues I was having with gift vouchers. I have heard nothing back. Beyond that, the sizing of the clothing is not very inclusive, runs quite small and is disappointing. Was excited to try the website and have been left regretting it.
6 de septiembre de 2022
Respuesta de Isabella Oliver
Thank you for the feedback we really appreciate it, we have checked our and we haven't received any emails from you regarding gift vouchers so we may need to check our server as it might not be allowing your emails to come through properly and we do apologise for this. If you need any help with sizing or any suggestions on clothes please don't hesitate to contact us. Wishing you all the best Damar.
If i could gove zero stars i would
If i could gove zero stars i would - i ordered a skirt for next day delivery on 8th august. Still haven’t received it and have had no communication, despite several emails and attempting to call. I’m down over £50 woth nothing to show for it. Woeful.
1 de septiembre de 2022
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