JDWilliams Opiniones 

Very quick and easy site to make payments.

Awful customer service. I received two shoes but both left feet - seriously! NO help from customer service, still grappling with it. They don’t answer my queries and just keep replying with clearly automated / templated paragraphs. I doubt they are even reading my emails. Driving me absolutely mad. I am never ordering from them again.

I am extremely disappointed with JD Williams’ customer service.

After owning a Shark vacuum for only two months, it developed a fault. I contacted JD Williams expecting them, as the retailer I purchased it from, to deal with the issue. Instead, they repeatedly tried to send me directly to Shark rather than taking responsibility themselves.

Despite explaining that my contract is with JD Williams and asking them to arrange the return and refund, I have had to send multiple emails repeating the same information. Each response has felt like a template rather than addressing my concerns, leaving me frustrated and feeling as though I am not being listened to.

As a customer, I expect the retailer I bought the product from to handle problems with faulty goods properly, not pass me from one company to another. The whole process has been unnecessarily stressful and time-consuming.

I hope JD Williams will now take responsibility, arrange collection of the faulty vacuum, and resolve this matter fairly. Until then, I cannot recommend their after-sales customer service.

Ordered a £99 item which arrived
Paid my account regularly but they were still adding interest. Amount never went down always up.
Refused to pay after I had paid the full amount
Now being threatened with home visit from a debt collection agency
Wouldn’t use this company again even if I could

Product arrived broken, customer service very difficult to reach and completely unhelpful

I am very disappointed with this company.
Considering I have been shopping with them for forty years I have decided to stop shopping with them.
The returns policy is a nightmare to navigate if you haven’t got a printer to print the return labels and if you haven’t got a smart phone getting a QR code is hopeless.
Why can’t they send a return label with the order like they used to do?
I spent an hour on the phone to customer services this morning trying to get them to understand that a lot f elderly customers can’t or don’t have the ability to do a returns.
So today is the last time I will be shopping with them..

Ordered for parcel shop delivery. Tracking shows it is with evri.. Really difficult to figure out how to sort it out on the jd williams website. And rather than sort it out as the vendor. You have to chase it through Evri. This is the second time this has happened.

Excellent service

Not great the last 3 orders I received were not what I ordered, I was given the wrong sizes I was given someone else’s order inside my parcel, whoever works in the warehouse’s want training or sacked absolutely useless I have not ordered since and won’t be

Worst customer service I have ever come across, Evri claimed to have delivered my item but clearly the GPS stamp was no where near my property and put a picture of a random parcel that was not mine, contacted JD Williams and was treated like a thief even though they confirmed not my parcel or GPS location have called them 5 times and was promised a call back with a update from a supervisor.
Will not be using this company no more as clearly they don’t care about there customers and once the package has left them it is not there problem.

Very rude, they spoke over you when ring with a problem, unprofessional, takes you a long time getting throu, took my credit of me just because I hadn’t spent on my account, I got a email to say if I spent on my account before September, my account would not be closed, so I put a order in on 19th July 2026, for them to say it’s been cancelled, absolute joke of a company, as I said very very rude and unprofessional

Used these for months yet everytime you have to pay for returns,they have lost multiple returns,Staff are rude,unprofessional,they always lie saying "give it 5 days" but it never is. Calling them is a nightmare, never an option to speak so always left UNRESOLVED. Been waiting since January for refunds yet also they neever have a manager to speak to.Evri couriers have also been unprofessional and avoid at all cost.

I recently discovered that someone had fraudulently used my personal details to open a JD Williams credit account. The fraud itself was not JD Williams’ fault, and I appreciate that they took the matter seriously and ultimately resolved it.

I first reported the suspected fraud around 19 June 2026. On 29 June, I received confirmation that an investigation had been opened and was told that it would usually take up to 7 days. However, the investigation took longer than this, and I had to contact JD Williams several times myself for updates as communication was not always as proactive as I would have liked.

On 8 July, I received confirmation that the investigation had been completed. JD Williams confirmed that the account had been opened fraudulently, closed the account, arranged for it to be removed from my credit file, and stopped further marketing contact and account statements. They also provided useful advice about protecting myself from future fraud, including information about CIFAS Protective Registration.

Overall, I was happy with the final resolution and appreciate the help I received. The fraud was not JD Williams' fault, and they did ultimately take the necessary steps to resolve the situation. However, the process took longer than the initial estimated timeframe, and I feel communication could have been better as I had to make several calls myself to chase updates.

A positive final outcome, but the process could have been quicker and communication more proactive.

Easy access for payment

Do not buy from this company. They are useless. Still waiting on doors for a shed I paid £600 for. DON'T BUY FROM THIS COMPANY

Received wrong item came with label removed clearly someone has swapped an expensive item for what can only be described as a pair of cut off tights. I immediately went to customer chat reported it arranged a return wanted item replaced but had to speak to an advisor. Gave up after 40 minutes waiting and now today they are e mailing me to find out what's happened and the item returned is not correct. Been a long term customer and this is the 1st issue. I feel like a criminal and being charged for an item I never received. My review on their website has also been removed. They clearly have issues in packing as this it was clearly not what was pictured on thr label.

SCAM AVOID this company ! Next day delivery is a SCAM. I paid for next day delivery, waited all day! Nothing turned up. Getting through to customer service, took 40 mins. Then they say the order will now move to 4-5 day delivery service. It’s a scam to get your order and money.

Debt notice received, but I have had nothing from them, and the debt is from 2023. Seems to be a fraud, I have no idea why they are demanding money from me. Looking at the reviews, I think they are in serious trouble. They make it very hard to make a complaint, and I am now worried someone has fraudulently used my details.

Quick and easy to make payment