Lavender  Opiniones 66

Service is amazing, staff is super friendly and helpful. Being able to get mental healthcare from the comfort of my own home is great.
Highly recommend!

I've been seeing lavender for a few months now and my experience has been very bad and I'm switching providers. Firstly the practitioner I was seeing was not very professional. At one point I took an assessment for a condition and the next time we met to go over the results she "joked" that I was not positive for the condition and then revealed it was a big goof and I actually was positive for the condition. SO FUNNY RIGHT?

Beyond just the provider, the administration supporting the provider was very poor. I was prescribed a medication that is currently in short supply and when I went to fill my prescription I was told by the pharmacy I would not be able to get the prescription filled for 3 months. I went to Lavender and they told me I would have to schedule a new appointment which makes sense. But then the pharmacy called 40 house before my appointment and they were able to get the prescription filled, Hurray! I contact the administration, they say you are in the 48 hour period either you go through with the appointment or we charge you $140 for no showing on the session. I ask for a bit of leniency were circumstances that were out of my control and I did the best I could. They tell me "too bad" and just bill me $140. Within this whole ordeal, they also lost my insurance information which led to this confusing set of emails where they told me they aren't willing to see un-insured people (I've been insured through the entirety of our relationship) and just honestly felt like they wanted my money and not to help me.

There are tons of other options and providers out there. Just stay away from this provider.

Lavender Psychiatry should really do some pre-screening. They booked me for an appointment, I filled out a very long intake form full of personal information (including financial) and was told they couldn't work with me because I had a concussion 11 years ago. They also will not work with anyone who even might be autistic. There's some weird ableism there and also no respect for client time, energy, and the difficulty of disclosure.

If you're currently experiencing suicidal thoughts, apparently that's grounds for rejection. They booked my appointment, went through all the steps with insurance, and then suddenly cancelled it and told me that I'd be better off finding support elsewhere, just because I listed that I've been having suicidal thoughts in my intake form. Seemed to completely ignore that I have a therapist already and I was just coming here for medication management, not for therapy. Gave me a list of two other recommended providers - one of which wasn't even another psychiatrist, but was a therapist group.

Might be a good practice if you can actually get in and if you're not experiencing severe mental health issues (seems pretty counterintuitive for a psychiatrist office though!). Feels like their policy encourages you to downplay your symptoms. Kind of ridiculous that they'd book your appointment before reviewing your intake form, anyways.

I was denied care for the sole reason that I’ve been prescribed suboxone. It’s pretty apparent that I’m still paying for mistakes I made years ago. I wasn’t expecting to be prescribed suboxone through lavender, I just wanted help with my other issues. Complete waste of time really.

AVOID- PHIL SHOULD NOT HAVE A LICENCE. Would honestly avoid this therapist (Phil) at all costs. Had a session with him via zoom and he told me, within 5 minutes and without the use of any diagnostic tool (thereby violating psychological practice procedures) that I do not have the disorder I am formally diagnosed with. This was extremely invalidating and led to a dramatic decline in my well-being and significant worsening of symptoms. Following this session I had an appointment with a qualified Psychologist whom I informed of my experience. She deemed Phil as dangerous as he was violating a multitude of ethical guidelines and operating procedures and should not have a licence to practice. I never thought I would leave therapy in a psychologically worse state than when I entered it, but this experience really shows how careful you have to be when selecting a therapist. Phil also appears to misunderstand mental health, claiming that he can ‘fix you’ within one session. After speaking to a vast number of therapists and learning about psychotherapy and counselling in my Psychology degree, I know this is absurd, reductionist and demonstrates a lack of comprehension of the complexity of mental illnesses. Phil frequently also tries to enter business ventures, including bitcoin, with clients which is a clear breach of professionalism and the boundaries of the client-therapist relationship. I am not the only one with these experiences, as I personally know multiple people and previous clients who have shared similar stories. Just to reiterate- AVOID. There are so many genuine and qualified therapists who will genuinely support you in a professional therapeutic relationship.

Accessible, helpful, life-changing…

I had an awful experience. They cancelled my initial appointment with little notice or explanation. They were incredibly pushy about having me fill out the intake form a full 12 days before the appointment. Sometimes people are busy! The customer service rep said I hung up on her, which is why the appointment was cancelled a second time. I didn’t hang up on anyone! When I did fill out the intake form (which is lengthy and requires I provide payment info too) they denied to see me without explanation as to why. Everytime I’ve called the customer service line it was busy. Still haven’t heard back. Total waste of time for an exercise that is already difficult to go through.

I'm happy with Lavender. Grace listens to you and she loves helping people.

Very kind and affordable. My provider, Melissa is so caring and I like that I can get my meds and therapy in one visit with one person. Highly recommend!

My interview and initial onboarding were a pleasure! Thank you for the quick replies and thorough responses to questions I’ve had. I look forward to joining this wonderful community of NPs very soon.

A wonderful company. So communicative and generous, so easy to navigate scheduling and the 2 providers I’ve seen have been lovely, helpful and caring. Highly recommend 🙏🏼💗

I am seeing Alanna Rodriguez and I feel like I'm making progress. I highly recommend her

I am going through a lot of betrayal from my family ... I am going up against my daughter this week in a trial because my almost 20 year old daughter went out of network on her medical expenses... Sheena has been great with giving me coping mechanisms and taking each day as a brand new one!
I just love her positivity and her personality is just refreshing !
I am glad that I have found her !
Thank you Lavendar and Happy Holidays !

Sincerely,

Rachel Dieppa

So Glad I have connected with my Health Professional on Lavender.
It's easy and "Just what the Dr. Ordered"

I found my amazing therapist through Lavender. I have been in therapy for many years now and have not felt so well matched before. The concierge team is always helpful and great at following up. I also appreciate the distanced counseling in the comfort of my home. Definitely recommend if you’ve been searching for the right fit!

Good for common meds' reconsideration and prescribing, and for a light talk. Keep the deep stuff and big life changes and processes to someone more experienced in psychotherapy and specialized in your issues.

Need the therapy, but unfortunately lavender doesn’t take emblem yet and it’s becoming hard to afford it even once a month.

Contacting them/setting up appointment was super easy. The "concierge" service is nice and the person I emailed and spoke to on the phone is nice. They were very informative and answered my questions. I am looking forward to my appointment after this initial interaction!

Lavender is amazing the process
Is smooth and the lady I saw was so amazing! My only regret is not getting setup sooner!