Kate's Clothing Opiniones 

247
TrustScore: 4.5 sobre 5

4,4

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Always a pleasure ordering from Kates! Its normally a massive order of hair dye and a few bits on top. I like to grab something in the sale every so often. Theyre a hard working bunch and my orders ar... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Took a week to be dispatched, one item out of stock due to system error which was sad, and slightly delayed by Royal Mail as well, but excellent customer service and very high quality, stylish clothes... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've recently dramatically changed size, and Kate's was wonderfully supportive at recommending what I should do when things don't fit and are SUPER popular. Also happy to respond (when possible) about... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My favourite shop ever! I am a cuddly-sized lady in my 60's who has lived in biker/rock chick clothes but had the horrendous task of balancing my look with my size and age. Probably the first generat... Ver más

Información sobre la empresa

  1. Zapatería
  2. Tienda de productos capilares
  3. Tienda de ropa para hombres
  4. Tienda de ropa para mujeres

Escrito por la empresa

Gothic Clothing and Alternative Clothing - Kate's brings you the best selection in the UK with super fast delivery and truly excellent customer service. We bring you the latest in gothic fashion from great brands such as Gothic Attitude, Necessary Evil, Dark in Love, Punk Rave, Devil Fashion, Hell Bunny and Killstar to name but a few. Between our tight knit team we live and bleed subculture, and live the alternative lifestyle to the fullest. This is not just our day job, it's our way of life too and that's why you can always count on us to have the freshest, most inspiring, most fashion forward clothing and accessories from all the best brands in Gothic clothing and Alternative clothing.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

247 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,4

Todas las opiniones

(247)

14 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

J'adore ce site!

J'y commande des vêtements depuis plusieurs années, je n'ai jamais été déçu, toujours de bonne qualité et livraison rapide! Ils sont souvent moins cher que les autre sites pour les même marques

10 de mayo de 2017
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Merci pour une critique si agréable! Nous sommes tellement reconnaissants! x

Valorada con 5 estrellas sobre 5

Obsessed!!

Fast delivery. Excellent selection and great value. Will continue to use and will definitely recommend

10 de mayo de 2017
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Thanks so much for the lovely review! It means so much to us x

Valorada con 5 estrellas sobre 5

Something for everyone.

I have been buying from Kate's clothing for about 10 years, and i have no hesitation recommending as they tick the normal boxes for quick delivery, good service and high quality items.
But whats sets them apart from the rest, and the main reason i continue to be a shopper after all these years, is the range of clothing they do.
There is something for everyone, no matter what age or size. They move with the times, and whereas i used to buy full length pvc coats, i now buy corporate floaty shirts and pencil dresses from them. It feels like they cater for a timeline, not just whats hot right now. Their necessary evil range is the best i have found for fit, quality and price. Keep up the awesome stuff!

4 de mayo de 2017
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Thanks so much for such a lovely review! It means a great deal to us! :-)

Valorada con 5 estrellas sobre 5

The best Alternative Clothing website in the UK.

Kate's Clothing are my favourite online alternative clothing store by miles. Awesome products, regularly updated, a fantastic website, loads of promotions for email subscribers and their reverse auctions - which are epic! Those rare timed when I have had a problem or query their customer service is awesome, the team fall over themselves to help you. Perfection.

4 de mayo de 2017
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Thanks for the lovely review, it means so much to us! :-)

Valorada con 5 estrellas sobre 5

Absolutely fantastic!

I bought loads of clothes for around £200 and utilised the amazing 25% discount offered on the new website. Every item was true to size and beautiful, I am delighted!!

20 de febrero de 2017
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Thanks so much for such lovely feedback, it's so good to know we're getting it right. Thanks for taking the time to let us know! :-)

Valorada con 5 estrellas sobre 5

Amazing!

Bought some clothing items and I'm very pleased on how quick they arrived and how amazing they look. I'm in love with my pentagram harness!

Also, great customer service!

All the best!

20 de febrero de 2017
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Thank you so much for such a lovely review. We appreciate it so much. Good feedback like this makes our day!

Valorada con 5 estrellas sobre 5

Love love love

I've ordered a few times, it's always been super easy even when I have needed to make a return (item didn't fit). Staff are always friendly and helpful <3

20 de febrero de 2017
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Thanks for such a lovely review. It means so much to us, to get such good feedback. :-)

Valorada con 5 estrellas sobre 5

This company is my life.

This website makes me get my spending brain out far too often, but luckily I'm learning to wait for things 😋

My favourite part about this company? Everything! The service is fantastic and the clothes even more so. I find anything I want everytime without any issues. (Except for the moths in my wallet when I see something I REALLY need right now and I can't wait because I have Gothic needs)

The rewards scheme is so good, I love being able to save up points and then use them against the price of something. PLEASE DO NOT STOP THIS FEATURE!!!

I can't falter this company at all, everytime I've used it they have delivered amazing service, I wish I could have the pleasure to work there seems like such a fun place to be. :)

Thank you for everything. And helping me maintain my darkness.

Gothic mummy out!

20 de febrero de 2017
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Thanks so much for such a very lovely review (I think this might be my personal favourite). People like you make all our efforts so worthwhile! x

Valorada con 5 estrellas sobre 5

Highly recommend

I've ordered with Kate's Clothing many times & found their customer service to be faultless. Orders often arrive faster than expected and they do free returns labels which isn't always the case with more niche/alternative fashion brands so you can't really go wrong - you aren't out of pocket if you take a risk on something you aren't sure of. Take the risk! I find their prices fairly reflect the quality of the different brands they stock, their sales are amazing (deffo sign up to the newsletter) and they have a loyalty reward system which is also unusual for alt brands (but very welcome)!

20 de febrero de 2017
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Thanks so much for such a lovely review. It's very much appreciated!

Valorada con 1 estrellas sobre 5

Conned

Bought two pairs of New Rock Boots totalling £413 in a UK size 6(39), received two pairs of boots in a size 7(40). Provided returns labels were not accepted at my main post office due to the size exceeding the permitted size for that particular business returns service. Having spent £11 on a taxi to my post office as the boots weighed over 9KG total I phoned Kate's Clothing that instant to explain what had happened and was assured that taxi costs and using an alternative returns service would be fully reimbursed so I proceeded to take a taxi back home costing a further £11. I then organised a courier costing £20.26 and got yet another taxi to the couriers office. After submitting the taxi receipts and courier receipts Kate's Clothing refused to reimburse the taxi costs even though they faithfully said they would. They never respond to emails I had to repeatedly phone them and when i did get them on the phone they fobbed me off with we will call you back which they never did. This is my first and last order with this company, just an exercise in utter futility. All this stress and extra costs for there mistake. If you look at the New Rock Website from which I have bought on several occasions the size guide clearly states that a 39 is a UK 6 and a 40 is a UK 7. How Kate's Clothing took it upon themselves to basically change the sizes of there own backs is beyond me. Utter incompetence I'm sorry to say and liars. Would not recommend this site utterly untrustworthy.

In response- If I were able to upload pictures to accompany this review then I would upload the two pictures of my separately packaged labelled returns to your store and the very fact that you have lied yet again by stating that I sent both pairs of boots stuck together is ludicrous, I would also upload the size chart from Newrock which clearly states as already mentioned a size 39 is a UK 6 and a size 40 is a UK 7. What an incredibly untrustworthy bunch of liars you truly are. You lie about getting back to people on the phone, you lied about how I sent back my packages and you lied about covering the costs of the transport I had to take because of your mistake due to the weight involved in the packages 9kg+. Also you did not have on the listing for the Purple Skull Boots that a size 6 was a 40 all you have on that listing is size 5, 6 or 7 so yet another lie. The true test of a company is when something goes wrong and you have failed miserably in this instance!

18 de febrero de 2017
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Hi Rebecca 

We are really sorry to hear that you feel this way. I have looked at your order on our site and it does clearly state the size on the product in both EU and UK sizing and I have confirmed we sent you the correct sizes as per your order. We are always happy to give further sizing advice to customers if there is any confusion, call or email any time. 

In light of your return we have given you a full refund for the items, of course, and we have also refunded your return postage to us as you had trouble using our free returns label. Generally we only refund return postage to the cost of a Royal Mail standard tracked parcel within the UK, but we have refunded you the full courier price of £22 that you paid to return the boots. The boots were as advertised and not faulty and you have received a full refund on the arrival of the return and a refund for your return postage once we have been able to process your receipts. 

Unfortunately we are unable to cover the cost of your taxi, we cannot take responsibility for your transport to and from the post office. I understand you feel this was agreed with a member of our staff, unfortunately no one here can confirm this. We could have arranged a collection from your address, had we known that you were unable to reach the post office, or we could have extend our returns policy a little to give you some more time to get the boots back to us. You would also have been able to use the free returns label if you had separated the 2 pairs of boots in to 2 packages. We try our hardest to be accommodating to our customers needs. In this case, we supplied the boots exactly as ordered, but have still agreed to refund return costs.

Valorada con 5 estrellas sobre 5

Great service

Customer service is great. Ordered from this shop loads of times and never had any problems. Fast delivery and amazing range of products.

5 de febrero de 2017
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Thanks so much for the lovely review! It's very much appreciated.

Valorada con 5 estrellas sobre 5

Flawless services as standard

I've been using Kate's clothing for years now and they've never let me down. Great customer service on the rare times I've had to speak to them and always speedy delivery. Refreshing when a company starts good and stays that way.

6 de diciembre de 2016
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Thanks so much for such a wonderful review! It's really appreciated.

Valorada con 5 estrellas sobre 5

Excellent Service

I have bought items from Kate's Clothing numerous times, and they have provided an excellent service every time! Items always arrive promptly, in excellent condition, and are always decent quality for a reasonable price. Absolutely faultless, and would recommend every time.

24 de noviembre de 2016
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Thank you so much for such a lovely review! It's very much appreciated! x

Valorada con 5 estrellas sobre 5

Recommended gothic wear

Have had a few orders from Kate's, and they come highly recommended. Customer service, delivery and options are of a consistent high standard. Just wish some brands did more plus-size, but this is not Kate's Clothing's fault! Don't hesitate to use them.

3 de noviembre de 2016
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Thanks so much for the lovely review! We'll keep on at our suppliers about more sizes!

Valorada con 5 estrellas sobre 5

Elsker dem

De har så meget fint tøj, i mange forskellige størrelse, til gode priser og god kvalitet!
Hjemmesiden er rigtig fin, og nem at komme rundt omkring på!
De levere super hurtigt til rimelige priser :D

8 de octubre de 2016
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Thanks for such a lovely review! We're so glad you're happy! :-)

Valorada con 5 estrellas sobre 5

Couldn't be more helpful

I've ordered a few times from Kate's clothing now, the range of clothes is amazing and at good prices. They are more than happy to provide advice over email and have responded quickly to queries. With hassle free returns and such personal service I would definitely recommend using this website to anyone looking for something a bit different.

28 de agosto de 2016
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Yay! Thanks for such a lovely review :-)

Valorada con 5 estrellas sobre 5

Katesclothing

Good service with a large range of affordable products
Good range of sizes, I recommend and tell my friends

14 de julio de 2016
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Thanks so much for the lovely review! :-)

Valorada con 5 estrellas sobre 5

Brilliant for alt fashion

I've ordered from Kate's Clothing a couple of times now and been impressed. They have a great range, including the biggest plus size range of alternative clothing that I've found (although beware the sizing as it varies), at reasonable prices, their customer service is second to none and the delivery is quick and efficient.

26 de junio de 2016
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Thanks for the lovely review :-)

Valorada con 5 estrellas sobre 5

Brilliant store :)

I love Kate's Clothing as they offer a good range of plus sizes and have a huge range of accessories etc at competitive prices. Their reverse auctions are a fab way of picking up bargains as well.
Quick delivery and superb customer service.

23 de junio de 2016
Opinión espontánea
Logotipo de Kate's Clothing

Respuesta de Kate's Clothing

Thanks for the lovely review :-)

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más