Kerseys Solicitors Opiniones 

173
•
TrustScore: 3 sobre 5

3,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

We didn't instruct Kerseys but the buyer of our property did and the service was appalling. Uncommunicative, unresponsive, refused to work to deadlines. The solicitor and at one point said they would... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Jenny Dawson ably supported by Claire Ryan facilitated the purchase of a dormer bungalow, quickly followed by the sale of our bungalow. They moved things along at a steady pace, helped us resolve issu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Sarah White, senior associate, took us through the process of up-editing existing wills, carefully noting changes and adapting for a modern context. Draft copies were with us within a week or so. It... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

So glad we decided to use Brian at Kerseys. Selling and buying a house is never stress free but Brian's professional manner helped to make things go as smoothly as possible. Always contactable and alw... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Abogado
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  3. Servicios legales

Escrito por la empresa

Kerseys Solicitors are a leading law firm with a rich heritage of providing tailored commercial and private legal services to individuals, families and businesses. We are specialists in Commercial, HR Services, Family, Mediation, Probate and Trusts, Wills and Powers of Attorney, Dispute Resolution, Employment, Conveyancing. Kerseys Solicitors offer a flexible service, you can visit our web site to obtain an online quote for moving home, creating a Will or an LPA and use our free Online Family Tool to obtain guidance on your pathway and options to you. Visit our web site and chat with us or request a call back providing us with details of your availability and a preferred date and time to be contacted and we will do our best to meet your requirements. Not all lawyers are 9 to 5, we offer flexible pre-arranged telephone/virtual appointments to service your needs where we can.


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3,2

Medio

TrustScore: 3 sobre 5

173 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 66% de las opiniones negativas

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3,2

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(173)

13 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Customer service not a priority

Used Kerseys for conveyancing. At times it felt that there was very little communication. It's all very well saying we'll notify you when there's anything to say but occasional updates in between are useful but this was not forthcoming.Overall an average rating covers it. Legal work appears to have been done satisfactorily but customer service is not a priority

4 de marzo de 2021
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Respuesta de Kerseys Solicitors

We appreciate the time you have taken to leave us a review, however, we are disappointed you are unhappy. We would like to look into this further. Please feel free to get in touch with us so that we can investigate this further.

Valorada con 5 estrellas sobre 5

Excellent

Excellent, hassle free, no stress service from Jane Riley - highly recommended!

2 de marzo de 2021
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Respuesta de Kerseys Solicitors

Hi Alex,

Thank you for you feedback,

We work hard to ensure our clients receive a hassle-free experience so your positive comments are great to hear. Thank you.

Valorada con 5 estrellas sobre 5

House sale/purchase conveyancing

We have now employed Brian Smith for our last three house sale/purchase conveyancing transactions. He has always been patient, professional and thorough.
Highly recommended !

28 de febrero de 2021
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Respuesta de Kerseys Solicitors

Hi Tony,

Thank you for your feedback, we appreciate your review and more than happy to help you again. Our conveyancer specialism is always by your side.

Valorada con 5 estrellas sobre 5

Excellent service throughout.

A huge thank you to Brian Smith and Karen. Friendly and helpful from the first phonemail, immediately helping put us at ease explaining how the moving house process worked. This high standard, timely and stress free service continued throughout to the date of completion. Brian was knowledgable and professional but equally always calm friendly and approachable through what could have been a very stressful time due to moving home during a pandemic! Would highly recommend and wouldn't hesitate to use again for other or similar services if and when needed.

19 de febrero de 2021
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Respuesta de Kerseys Solicitors

Thank you so much for a great 5 ⭐ review! We work hard to give the best service that we can and we appreciate such amazing feedback.

Valorada con 1 estrellas sobre 5

I first spoke to kersey Ipswich…

I first spoke to kersey Ipswich September 2019 - They were fast arranging a consultation (£180.00) but since the payment its been awful.

After the consultation they came up with a plan (November 2019) and we agreed the arranged. I didn't hear any communication until August 2020 - the plan (from November 2019) wasn't even started and I then gave permission to proceed. I had to chase again in October 2020 and my last communication from kersey 30th October 2020 said they would be arranging the paperwork for next week. I sent them an email in November saying thank you, then a chase email January 2021, (with no reply) and now another 2 further email February 2020. I have used the Ipswich email and the staff member. They have wasted 16months and I wish had never contacted them!

14 de febrero de 2021
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Respuesta de Kerseys Solicitors

We’re sorry to hear about your experience.

We are usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here.

Valorada con 5 estrellas sobre 5

Excellent Conveyancing Experience

We decided to use Kerseys for both the sale of our old house and purchase of the new one as I had used them when buying the old house over 20 years ago.
It was a good decision as our solicitor, Edward Thomson, was always available to answer our questions and explain the technicalities and generally filled us with confidence that our interests were being taken care of.
The price quoted for both sale and purchase was very competitive and was the price we paid at the end of the process.
Compared to (our knowledge of the experience of) the other people in our chain, we feel we received a superior service.
Thank you Edward and Kerseys for making our experience a good one.

30 de enero de 2021
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Thank you so much for a great 5 ⭐ review! We work hard to give the best service that we can and we appreciate such amazing feedback.

Valorada con 5 estrellas sobre 5

Very good service

Very good service, always answered questions swiftly and efficiently, would recommend them for Conveyancing

25 de enero de 2021
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Respuesta de Kerseys Solicitors

Thank you so much for a great 5 ⭐ review! We work hard to give the best service that we can and we appreciate such amazing feedback.

Valorada con 5 estrellas sobre 5

I was very pleased with the service i…

I was very pleased with the service i received from Kerseys Solicitors.
I would like to thank Jane Riley for the professional way my case was handled.
Thanks once again.
Best regards Barry.

19 de enero de 2021
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Thank you so much for a great 5 ⭐ review! We work hard to give the best service that we can and we appreciate such amazing feedback.

Valorada con 4 estrellas sobre 5

First Time Purchase

My solicitor and the Kerseys team communicated clearly and guided me through each step. Very happy everything was handled in a timely manner.

14 de enero de 2021
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Respuesta de Kerseys Solicitors

Thank you so much for a great review! We work hard to give the best service that we can and we appreciate such amazing feedback.

Valorada con 5 estrellas sobre 5

Jane is brilliant

Jane did great job. Highly recommended.

7 de enero de 2021
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Thank you so much for a great 5 ⭐ review! We work hard to give the best service that we can and we appreciate such amazing feedback.

Valorada con 5 estrellas sobre 5

We used Kersey’s for our recent house sale and purchase

We used Kersey's for our recent conveyancing on the sale of our old home and the purchase of our new home
Sharon Livermore was the solicitor dealing with this we cannot recommend her highly enough she always promptly answered the telephone and was extremely helpful at all times. Thank you Sharon for all your help at a very stressful time.

6 de enero de 2021
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Respuesta de Kerseys Solicitors

Thank you so much for a great 5 ⭐ review! We work hard to give the best service that we can and we appreciate such amazing feedback.

Valorada con 5 estrellas sobre 5

Would definitely recommend.

Through a rather stressful house move due to COVID and last minute bank errors Brian and Karen at Kerseys have been brilliant. So helpful, kept us updated and informed along the way. I was always able to get in touch with Brian. Would really recommend.

22 de diciembre de 2020
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Respuesta de Kerseys Solicitors

Thank you so much for a great 5 ⭐ review! We work hard to give the best service that we can and we appreciate such amazing feedback.

Valorada con 5 estrellas sobre 5

Professional and reliable conveyancing

Sharon Livermore did the conveyancing of two properties for me this year and I found her to be meticulous, detailed oriented, timely and reliable. If there was ever a time when she was not in the office she made sure i knew who was deputizing for her and I felt entirely confident in her skills and professionalism. Based on this experience I would have not qualms whatsoever in recommending Kerseys.

22 de diciembre de 2020
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Respuesta de Kerseys Solicitors

Thank you so much for a great 5 ⭐ review! We work hard to give the best service that we can and we appreciate such amazing feedback.

Valorada con 5 estrellas sobre 5

Conveyancing

Have used Brian Smith at Kerseys many times, always a solid, professional service.

22 de diciembre de 2020
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Respuesta de Kerseys Solicitors

Thank you so much for a great 5 ⭐ review! We work hard to give the best service that we can and we appreciate such amazing feedback.

Valorada con 5 estrellas sobre 5

Thanks

Once again, a smooth, professional conveyancing experience.

14 de diciembre de 2020
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Respuesta de Kerseys Solicitors

Thank you so much for a great 5 ⭐ review! We work hard to give the best service that we can and we appreciate such amazing feedback.

Valorada con 5 estrellas sobre 5

A long house purchase in a very difficult year for all

It was a very long and stressful house purchase and of no fault of Kerseys but the sellers solicitor and an issue with Land Registry. Kerseys were brilliant and pushed it through for us. We dealt with Amber who was brilliant and put up with us being so stressed and panicked. Would certainly recommend and use again.

9 de diciembre de 2020
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Respuesta de Kerseys Solicitors

Thank you so much for a great 5 ⭐ review! We work hard to give the best service that we can and we appreciate such amazing feedback.

Valorada con 5 estrellas sobre 5

This is the second time I have used…

This is the second time I have used Edward at Kerseys and wouldn’t hesitate to use him again. Edward responded in good time to all my queries, kept me informed throughout the process and challenged the estate agents and solicitors on my behalf when needed. I would highly recommend Edward at Kerseys!

5 de diciembre de 2020
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Respuesta de Kerseys Solicitors

Thank you so much for a great 5 ⭐ review! We work hard to give the best service that we can and we appreciate such amazing feedback.

Valorada con 5 estrellas sobre 5

Excellent service from start to finish

I have used Kerseys twice now to purchase a home and Brian, our solicitor, has been nothing short of outstanding: professional, calm, well-informed and so easy to work with. He was very happy to answer any queries and concerns as they arose. We will certainly look to use Kerseys again in the future should we require conveyancing services.

4 de diciembre de 2020
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Respuesta de Kerseys Solicitors

Thank you so much for a great 5 ⭐ review! We work hard to give the best service that we can and we appreciate such amazing feedback.

Valorada con 5 estrellas sobre 5

As first time buyers we didn’t have a…

As first time buyers we didn’t have a clue what to expect but Edward Thompson was absolutely brilliant with us. Explained the process over and over to me and any queries I had he was more than happy to take the time to answer. Was very professional and when we come to sell the property in years to come he will be my first call to sort it for me.

3 de diciembre de 2020
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Respuesta de Kerseys Solicitors

Thank you so much for a great 5 ⭐ review! We work hard to give the best service that we can and we appreciate such amazing feedback.

Valorada con 5 estrellas sobre 5

We used Kerseys for the conveyancing to…

We used Kerseys for the conveyancing to purchase our new home and I must say how helpful and professional Amber was. We had issues and set backs caused by other offices and Amber reassured us that it will work out as it did thanks to her going out and above her duties. A big thank you and you are a credit to your profession. I can highly recommend Kerseys as I have had issues with other solicitors whom were unfortunately not as efficient.

9 de noviembre de 2020
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Respuesta de Kerseys Solicitors

Thank you so much for a great 5 ⭐ review! We work hard to give the best service that we can and we appreciate such amazing feedback.

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