KewbzUK Opiniones 

748
TrustScore: 5 sobre 5

5,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

KewbzUk is an extremely trust worthy company who sells Rubik's cubes and twisty puzzles. I have bought several cubes through kewbzuk and I have been very pleased with all of them. Their service is... Ver más

Valorada con 5 estrellas sobre 5

I've made roughly 15 orders over the last year from Kewbz. Each order came safely and well packed. 2nd class 1st class and expedited postage all have worked out fine arriving on time or faster t... Ver más

Valorada con 5 estrellas sobre 5

Absolutely brilliant customer service. When faced with delays due to Royal Mail strikes this Christmas they were amazing at keeping us informed of the situation and helping us understand what was hap... Ver más

Valorada con 5 estrellas sobre 5

I've bought a few things from them over the past 6 months, and the've always turned up super quick, well packaged. Once a cube had a part missing (you couldnt tell before unsealing the box so not thei... Ver más

Información sobre la empresa

  1. Juguetería

Escrito por la empresa

KewbzUK are a Leading UK-Based Speed Cube Shop specialising in Cube Lube, Twisty Puzzles, Rubik's Cubes and Custom Cube Stickers. Shop Now.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

748 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(748)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

KewbzUK are amazing!

KewbzUK are an amazing company!
My son managed to break the corner piece on one of his cubes. Not only did a member of the team talk me through the process of checking and reassembling the cube, but they were also send a replacement corner to complete the repair.
Great customer service all round!

20 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

10/10 experience

Just started to get back into cubing and kewbzuk was the first website I had in mind to buy cubes from. The website layout itself is well organised and easy to navigate. I always enjoy looking on the website whether I am buying puzzles or not. All round it is a great business and it is clear that the owner/owners are passionate about cubing.

19 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is how to run a business

I spoke to Luke today on the phone, after an issue I had with delivery of an order being delayed after spending extra on Tracked 24 delivery and we came to a resolution quickly.

Luke spoke clearly, consisely and seemed really genuinely interested to get feedback before helping me come to a resolution for the case in question. He was able to give me examples of how there could have been a misunderstanding and had a genuine empathy in my feedback.

It really meant a lot to me to have had him reach out via phone after I had sent an email to follow-up with me. It showed how focused KewbzUK are in providing the best costumer service. I urge anyone to give both Luke and his partner business if you're looking for Speedcubing puzzles in the UK - They are customer-focused, kind and clearly passionate about their business and it's clientbase.

Well done to the both of you, and many thanks for such a quick, painless resolution to my issue - After looking at your other reviews, it seems to have been a very rare occurrence.

Keep up the good work,

Daniel

22 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

God cube!

The shipping was a whole day early! And it's a great turning cube aswell!!!

4 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent company

As a beginner I was looking to upgrade my cheap airport cube that I learnt how to solve. I didn’t want to spend too much and Kewbz has a good selection of budget cubes as well as more expensive ones. after looking at reviews I chose the MoYu RS3M 2020, for me it’s perfect to continue learning with.
The website and ordering process was good and confirmation email had tracking number. I received my cube 3 days later with the standard delivery.
Thank you Kewbz

9 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

These guys are fantastic

These guys are fantastic, knowledgeable, super friendly and go above and beyond to help.

Always a pleasure to see Luke & Hollie at events too.
Thanks for another super easy purchase (in fact 2 this week) and for helping with the replacement screw after James lost his. Keep up the great work x

24 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

the 2x2 cube I ordered fell apart after a few minutes of play…update - all resolved by polite staff

the 2x2 cube I ordered fell apart within a couple of hours out of the box. my teenager had only been playing with the brand new cube a few minutes and was showing me how the magnets make a difference to his normal cube and a corner came off. he wasn't being boisterous in using the cube, it just came apart.
I have emailed Kewbzuk about a replacement or refund 5 days ago and haven't heard anything.

update: Luke the Director emailed me and was very polite and helpful in the emails, then he sent out a replacement cube. thankyou for the speedy response after contact

23 de junio de 2023
Opinión espontánea
Logotipo de KewbzUK

Respuesta de KewbzUK

Heyyy Adam,

I've had a look through all emails and spam folders and even tried manually looking through emails from 5 days previous to posting this and of our email accounts neither have any email regarding a broken 2x2 or with your name or email. Of course we would be more than happy to help but need to be able to get hold of you to arrange it all first 😬

Could you please email us at: support@kewbz.co.uk

Best Regards
Hollie :)

Valorada con 5 estrellas sobre 5

Great cube selection, fast delivery, superb Quokka

Great selection of cubes at a reasonable price. Plenty of config options (lubes, stands etc) well-packaged and they even included the hand-drawn picture of a Quokka I requested for my wife. Planning to pick up a mat, timer and request a drawing of a Quoll this time.

2 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

That’s What I Call Brilliant Customer Service From an Amazing Company.

Before placing my order, I was a bit worried because I had never dealt with KewbzUK before. I normally buy from more well-known retailers.
What encouraged me to take the plunge was the fact that the items this company sells can't be found on other platforms and the prices are reasonable .
After making my purchase, I emailed them to enquire about delivery times. As soon as I clicked on send , I got a reply. Never had I experienced such responsiveness from a business, before! It was unbelievable.
The reply was not only instant, but also very courteous and informative.
The package arrived within a few days and it contained a free gift for which my son and I are extremely grateful.
I highly recommend KewbzUk and commend Hollie who is , in my opinion, a great asset to her company.

3 de junio de 2023
Opinión espontánea

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