KJM Group Opiniones 

Respuesta de KJM Group

Actualizada hace 6 horas

Hi David,

Thank you for taking the time to leave us such a fantastic 5* Trustpilot review.

We are absolutely delighted to hear that you received a first-class repair service. I will be sure to pass your kind words directly to the engineer who visited you. He takes great pride in being punctual and getting the job done swiftly and professionally, so he will be absolutely thrilled to know you found him to be so competent and pleasant to have on-site.

Whether it is a brand-new installation or a quick fix, we always strive to provide the highest standard of service. Thank you so much for heartily recommending us. If you ever need anything else in the future, please do not hesitate to get in touch.

Mark and all the team at KJM

Respuesta de KJM Group

Hace 6 horas

Hi Hannah,

Thank you so much for taking the time to share this incredibly detailed 5* feedback across multiple platforms! We really appreciate you spreading the word about your experience with us.

We know that replacing all the windows and doors in a home is a major project, so we are absolutely honoured that you chose us after comparing your quotes. We are delighted that you are so thrilled with the final result. The Agate Grey composite doors are such a stunning choice, and it is wonderful to hear how installing the new French doors where the window used to be has completely transformed your space!

I will be sure to pass your kind words on to Charles. Providing knowledgeable, helpful, and completely pressure-free advice is exactly the ethical approach we build our business on. Emma and the rest of the office team will also be delighted to know that you felt well looked after behind the scenes.

I will absolutely share your brilliant feedback with Zac and Lester. They are an incredibly hardworking duo who take immense pride in their attention to detail and making sure your home is left spotless each day. They will be thrilled to know how much you appreciated their polite and friendly approach.
Finally, I will pass your thanks on to Simon. Our quality control visits are a vital part of ensuring every installation is absolutely perfect, and Simon takes great pride in making sure we deliver exactly what we promise.

Thank you again for your wholehearted recommendation and for trusting KJM with such a big transformation. If you ever need anything else in the future, please do not hesitate to get in touch.

Mark and all the team at KJM

Respuesta de KJM Group

Hace 6 horas

Hi there,

Thank you so much for the fabulous 5* review. However, I think there might be a slight case of mistaken identity...

We are KJM Group, a window, door, and conservatory installation company based in Andover. While our installation lads are incredibly precise with a tape measure and a sealant gun, I really wouldn't recommend letting them anywhere near your hair with their PVC saws! We also definitely don't have a Megan on the team, though after reading this, we might have to look into hiring one.

It looks like you meant to leave this lovely feedback for KJM Salons over in Fleet! It just goes to show that any business with "KJM" in the name naturally provides exceptional service and a brilliant atmosphere. 😉

We are thrilled that Megan gave you such a fantastic haircut. We will leave the styling to her, but if you ever need a beautiful new front door to match your fabulous new look, you know exactly where to find us!

Best wishes,

Mark and all the (non-hairdressing) team at KJM

Respuesta de KJM Group

24 ago 2026

Hi there,

Thank you for the fantastic 5* Trustpilot review. We are absolutely delighted to hear that your two new sets of double-glazed French doors are already making a massive difference to your home.

I will be sure to pass your wonderful feedback directly to Lester and Shae. Working through the hottest day of the year in full sun is certainly no easy feat, so their dedication to getting the job done without a single complaint is a real testament to their work ethic! They will be absolutely thrilled to know how much you appreciated their punctuality, their polite approach, and their communication regarding the cabin hooks. I completely agree with you—we are incredibly proud to have them on the team.

It is also brilliant to hear that you felt well looked after by everyone else behind the scenes. From the initial survey and measuring up, right through to coordinating with the suppliers, we always strive to make the entire process as seamless and stress-free as possible.

Thank you again for choosing KJM for your installation. If you ever need anything else in the future, please do not hesitate to get in touch.

Mark and all the team at KJM

Respuesta de KJM Group

17 ago 2026

Hi Kirstene,

Thank you so much for taking the time to share your wonderful 5* Trustpilot review. We really appreciate you leaving such glowing feedback across multiple platforms.

I am absolutely delighted that taking a trip into the showroom helped you decide on the Agate Grey instead of the Chartwell Green. It really is a stunning colour, and it pairs perfectly with the Graf welded Deceuninck 2800 flush casements that Andy recommended for you!

I will be sure to pass your kind words on to Charles; providing a helpful, no-pressure experience is exactly the approach we strive for. I am also thrilled that Andy’s technical advice hit the mark, and I will definitely share your brilliant feedback with Paul and Lennon. They are a fantastic duo who take immense pride in working efficiently, and they will be delighted to know you enjoyed having them on-site.

As I mentioned before, your comments about the team genuinely loving their jobs and working at KJM mean the absolute world to us. Cultivating that kind of positive environment is incredibly important to us, and it is wonderful to hear that it shines through in our work.

Thank you again for your high recommendation and for trusting us with your next set of windows. We are already looking forward to getting those installed for you!

Mark and all the team at KJM

Respuesta de KJM Group

3 jul 2026

Hi Andrew,

Thank you for the fantastic 5* Trustpilot review!

It is absolutely brilliant to hear that the new Deceuninck 2800 flush casement windows have so completely transformed your Andover workshop and showroom. Agate grey is a stunning choice, and the Graf welding really does provide that seamless, premium finish.

I will be sure to pass your high praise on to the installation team. Powering through the extra hot weather to deliver a stunning job is a real testament to their hard work and dedication, and they will be thrilled to read your comments.

We are incredibly proud of our straightforward approach from the initial quote right through to manufacturing and installation. We know our industry can sometimes carry a poor reputation, so receiving such a strong recommendation from a fellow Managing Director to your own clients is one of the highest compliments we could possibly ask for.

Thank you again for choosing us for such a significant project. If you ever need anything else in the future, please do not hesitate to get in touch.

Mark and all the team at KJM

Respuesta de KJM Group

Actualizada el 24 jun 2026

Mark Pearce Managing Director replied in June 2024 with this email to Robert Hall.

Good evening Robert

I have all the complaint emails you made about the doors initially and sadly there is no mention of the doors not operating properly. You tried to reduce the balance owed by making various allegations against KJM, most of which in my opinion lay at your builders failure to put the bottom course at the correct level.

I have not contacted the manufacturers because there currently is no reason to do so. The surveyor said what I have already told you, both doors are not working because both thresholds are falling away towards the corner post. If the thresholds are not level then the doors will not function correctly. As many of my previous emails state to you, at your request the doors were set at the lowest level possible so on the brick/block course beneath. The doors were not packed at all on the threshold so are reliant on what they are sat on. The fact that both doors have the same problem points to the stability of the underside of the doors.

Although I cannot be certain, I am 99% confident that the brickwork beneath is the cause. So if we remove the doors and this is the case are you going to foot the bill for our time? Our warranty is based on faulty products, not what they are sat on. With the doors removed if there is a big enough gap at the top we could pack underneath to level them, but if this continues to fall away the problem will return.

Just like you I would like a resolution but not at my expense if we are not the cause of the fault.

We then offered the following:-

Hi Robert

That is the problem, the doors did work, so something has shifted under the doors. So I would refer you to my original email sent a few weeks ago

“Good morning.

I’ve been made aware that the bifold doors are not operating properly because the frame threshold on the doors has dropped. I understand a solution has been offered to remove the doors and see if we can level them up again.

The purpose of the email is to clarify that if it is found that this is due to the brickwork underneath the doors (I believe we sat the doors direct to the brickwork to get the threshold level as low as we could) then this will of course be chargeable to you.

Please can you confirm that you are happy to proceed on this basis”

An email from Robert Hall stated the following (contrary to the review)

“Thanks for the email and I think you're right about being on the brickwork without shims. What's the proposal to take out and re-fit, how do you think that might work?

I also agree that the door support is off level, but it could have been off level at the start. What makes me think it may have been off before is that there is no evidence elsewhere of movement. Even the slightest movement in the front part of the house (the original part that can't have moved) has led to some cracks.”