KKday Opiniones 

Booked a Shinkansen journey via KKDay website, then told the ticket was not available but would have a wait 14 days for a refund. This still hasn't been received.

Schlechteste Erfahrung mit diesem Anbieter! Wir fahren 1,5 Stunden durch Bangkok nur damit uns gesagt wird, der Bus wäre abgesagt worden und das wäre die Tage davor auch schon gewesen. Wir mussten dann ein Taxi buchen und haben drauf gezahlt. Als ich eine Beschwerde über das Beschwerdeformular geschrieben habe, wurde mir gesagt ich soll den Chat in der App nutzen. Das hatte ich den Tag davor schon getan und niemand hatte geantwortet. Nie wieder KKday, ich warte immer noch auf meine Erstattung

Crooks. They change the currency from SGD to USD and charge you +35% or the real price that you can get directly. Stay away

I booked and paid for an experience through their app for a group costing 300+. Only for them to cancel it and tell me we'll refund you in 14 days, but you can rebook in the mean time. Absolutely do not recommend. Use klook instead. Terrible service and terrible app. I'll be waiting and chasing this up.

Update: after 6 hours of customer service between KKday and the merchant, problem resolved! We were picked up by the same driver who dropped us off in the morning. Thanks to KKday for resolving this confusion with the merchant and making this customer very relieved. Thank you.

Original review:
I booked roundtrip transfer from Osaka hotel to univeral studios Japan on TM mobile. I asked when my rerun trip would be and was told it was one way only. It was a $115 voucher for a 20min ride on a van. Who would pay this thinking it was one way. I tried reaching out to the merchant on KKday and they refused to agree for a driver for return trip. Save your money and just take the metro or an uber. You will not have spent 6 hours on the chat with Tm-mobile and ruin your day at universal trying to find a ride home for your family

I have saved a screenshot of where TM mobile agreed on the chat that it was misleading language in the description

Worst experience ever :
- huge spam from the day you give your email address
- unable to attend basic customer care
- the car I booked for the day I was at the airport just wasn't there when we arrived and did not warn on WhatsApp about the issue. So unjapanese !

If i could I would give 0 star they Just use a law as a scam they wpuld advert museum turin that is located in japan and never stated japan on the title or name I though it was italy as the tickets advertised Just below the original italiqn museum page so I bough the tickets and they refused to g8ve me the tickets Back. Never buy from them

I got basically scamed by this company in booked 2 fast track through bangkok airport.
And no one was waiting for me to guide us or an apology nothing .
Kkday is a not trustworthy at all
Upto today no refund which they promised

I contacted KKday on 2.9.2025 to confirm whether the meal option in my booking included fish only, as my partner only accepts fish.

My email inquiry was ignored.

Through the KKday app, I asked the same question. Instead of answering, the agent simply sent me a link to the official website.

The website description clearly listed only beef and chicken, with no mention of fish.

What makes this even more frustrating is that some KKday reviews show meals with fish or even 生魚片 (sashimi) being offered. If reviews mention fish, why couldn’t customer service clarify this important point?

This was completely unhelpful and misleading. What is the point of customer service if they only repeat what is already online? I expected proper clarification and support, not being brushed off.

For a company that promotes travel experiences, this poor and dismissive service is unacceptable.

The vender refused my certificate and kkday asked me to work with vender by myself. I booked with klook before and they will issue refund right away. Their service is a joke

ちゃんと予約されていたから利用できてよかったけど、アプリが正しく反映されない。利用済なのに、未だにこれから利用するものだと思われている。
私は日本在住で日本国内でのアクティビティに参加した。だけど、台湾でのアクティビティに強みがあるように感じた。

Yes. No kkday, recently purchase an Osaka Expo Ticket with FREE Have fun in Kansai 1 week free pass. I usually read through out and check the purchase notice. I was confidently booked it as its too good deal but here is the catch.. I was surprised they sent only 1 free pass when I booked 8 expo tickets. Hidden in the details - not in the primary page, not in the purchase notice and redeeming instruction.. Was carefully placed in the unseen last portion was a disclaimer that per order regardless of how many tickets, only 1 pass will be given. If it is laid out clearly, we could have bought separate orders for 8 people. Very con move. Carefully created to be click bait, happy trigger purchase for people to come up and buy. I don't trust them anymore. Better bring the business elsewhere. No customer support willingness. I'm surprised they are based on Singapore.

Whatever you do- do NOT use this site! We brought 3 passes to universal studios, they took me money and hours later after we assumed we had purchased tickets cancelled our order but refund takes up to 14 days! If I could give no star I would!

Dziś doświadczyłem brak zrozumienia ze strony KKsay i w efekcie straciłem 45£. Zalecam skorzystanie z każdej innej możliwości zakupu wejściówki niż z KKday. Oszczędzicie czasu, nerwów i pieniędzy. Bardzo żądło zdarza mi się dawać 1 gwizdkę i tak oceniać, ale szczerze nie polecam portalu KKday do kupowania wejściówek. Jest wiele innych alternatyw.

terrible checkout system. errors galore. no customer service help.

Terrible user interface with an absolute first checkout first serve process that requires you to store a lot of information with them before even checking out. Once you get to the end if the time you selected is gone then you have to start all over again.

Canceled last minute a fast track service for the airport leaving us in the dirt. I haven't even received the money back! You can't rely on them.

Refused a refund for the Hungarian Parliament tour. The dates of my booking and the non-refundable terms were not clearly disclosed at the confirmation page. Raised the issue within 3 days of the purchase to KKday, yet they refused to do anything at that point. Now they’re saying they can change the booking within 3 days, and they can do nothing now. Such level of dishonesty, incompetence and disrespect is appalling. Not to mention the Hungarian parliament (ie the service provider) allows for refunds within 24 hours prior to the tour, meanwhile Kkday is claiming no refunds are possible - what a bunch of scammers.

refused refund, attraction closed earlier than timing stipulated, requested refund immediately and they refused, claimed i didn’t do my research beforehand. scammers

Took my first tour with KKday to Tagaytay in the Philippines. KKday sided with the tour operator who was ignoring our concerns all day when we expressed that we didn’t get a guided tour in English, as advertised on the listing. We only got a driver who didn’t even know the itinerary for the day. We had to show it to him. We went with the experience all day without understanding what’s going on. Kkday refused to issue a refund.