Krispy Kreme Doughnuts, Inc. Opiniones 42

I feel like the donuts are getting so so so "ridiculously" small that I will not be buying them anymore, I actually stared at how "tiny" they were for a few minutes & was shocked! I feel like Krispy Kreme is trying to take advantage of people, using "way" less product but still making a "big" profit, even though I luv the Chocolate ones that have the vanilla cream inside, I feel like the customer should get more for their money! I had to end up ordering "2" of them today because of that, in ordered to be satisfied! On the drive home I vowed that i will never go there again & get gouged again & get a "TINY ITTY BITTY" donut, never again! That tiny winny of a donut for the money, absolutely not!!!!! These are reasons why companies lose faithful customers "permanently", I will not be returning & will tell a lot of other people as well!!!

First of all, when did a half dozen doughnuts go up to $15?! I ordered 3 original glazed cream filled and 3 regular glazed. One of the cream filled had no cream at all in it and the other two just had one little drop of cream. If they are going to be so expensive, they should be done right, I think. This was at the Gastonia, NC store. I will not be bothering with KK anymore!

Nottingham store has fantastic service. Special mention to Cheryl who went above and beyond to help an autistic adult feel safe & secure when overwhelmed then recognising them months later & stopping to chat.

I recently had Krispy Kreme Doughnuts as a birthday treat to myself.Let's just say that I wish my birthday came more than once a year.I stuck to the original glazed.I saw all the other options available,but to me they are just like those other coffee-shop/pastry places.Only Krispy Kreme can do the regular glazed right.I know that the company is trying to be trendy with all the rest of the places. But if it ain't broke,don't fix it. Just Give Me Original Glazed.

Never been a fan of ai and never will. Do the board of this company seriously think it's a good idea to replace the people? Horrible idea by horrible people. Never buying from here again lol

The individual helping me was so sweet, but that Ai drive-thru system needs to go. Had to repeat my clearly stated order a few times, then the system charged me more than the actual cost. It stated that my order would be a little over $14 but it ended up only being a little over $11.

this place is horrible poor leadership bad communication bullying i have been working here 3 years perfect attendance i have reported to my lsm multiple times that a younger driver keeps trying to bully and attack me my lsm keeps ignoring the issue he keeps assigning this guy to ride with me i feel like im being bullied and forced to resign im not the only one

THIS COMPANY DONATES!!

This company donated to us hurricane Helene victims for months -every Wednesday. They brought massive loads of prepackaged donuts, original, chocolate, mini assorted and many other types to choose of assorted doughnut favorites. Krispy Kreme even donated boxes of their specialty donuts. Thank you Krispy Kreme for not forgetting about Western, North Carolina. God bless you all!

I just can't get enough of these guys! The products are always consistent , and it is what it is (in a good way).

I visited the Morden branch I was very happy with the customer service I received from Ayyaz, he was very helpful even though the store was busy. He went above and beyond for us

Thank you 😊

I went to the location in Dalton, Georgia today and I had to take a short video of it. One of the employees was handling fresh donuts with his bare hands, handing them 1 by 1 to an employee that WAS wearing gloves. He never tried reaching for gloves at any time this was unsanitary and downright nasty. I changed my mind about purchasing anything. As I was leaving, he stepped out to smoke. I will NEVER visit this restaurant again and I posted the video on Facebook for all to see. This is ridiculous! How could he even think this was okay? And the manager was there, several feet away and never said a word to him. I'll be posting the video on other social media sites as well because this is unacceptable!!!

Disappointed in their collaboration with JK Rowling and Harry Potter. Clearly shows where their values are in supporting the degradation of transgender and women's' rights.

Will not purchase these going forward, though have in the past.

Nothing special to say but it’s definitely my top 1 place to go for some hot fat donuts. Not healthy, obviously, but that’s not why I am going there anyway😅.

Gotta give Krispy Kreme 1 star due to the fact they are stopping there partnership with McDonald’s. Sorry Krispy Kreme I won’t be going to your shops or gas station to by your doughnuts in the morning. 0/10 due to this.

My one star is entirely due to the app. I have had $19 on the app and for the last 4-5 months, KK has not been able to process the payment from the phone. At times I get a survey receipt (filled out it is good for a free dozen if you purchase one dozen). On the survey I have make it known of this problem. Survey say would you like KK call you and I say yes. They never do. I get donuts for our local Fire and Police Departments once a week, so I'll continue with KK. Cheaper than Dunkin Donuts. Other than hoping someone from corporate will respond here I don't have much hope to use the $19 on the app.

Ordered doughnuts from a location in Springfield, IL and St. Louis, MO area in the same week due to traveling.

It seems like KK has switched the sugar coating in some manner as it is now so sickly sweet that it is not enjoyable as it has been in years past...or my taste buds have changed (and I have a sweet tooth). I used to be able to put away a dozen of these and not think twice.

All filled doughnuts skimped on filling, where you might get one bite with filling and the rest just dough, which was disappointing. The point of a filled doughnut is to have filling. It wouldn't be so bad if the doughnuts weren't pushing $20 a box (especially when you are likely to pay upcharges on many already outrageously priced doughnuts in their case).

I could have chalked it up to just the location, but found this to be true in two different markets within the same week.

The combination of overpowering sickly sweet, lack of quality control, and cost has pushed me to decide to not buy KK doughnuts in the future.

While I love doughnuts, these dudes are no longer pleasurable, being too sweet, low quality control or skimping to maximize profits, and way too expensive for what you get.

I am reviewing the Montgomery, AL store on the Atlanta Hwy. I went by there fairly late last night and originally placed an order from my mobile app. It would not go through, so I asked the lady at the drive through if she knew why. She sweetly told me to pull up and she could probably help me with it. I was ordering the dozen of mixed donuts that I chose, but they were out of 1 of the donut choices and that is why it would not allow me to order. She took my phone and figured the issue out for me so kindly and patiently. Her name is Charlie, and I REALLY feel that she needs real props, because she was sooo friendly, helpful, and patient. She spoke well and thanked me even though I was the one who was extremely appreciative of her for her help and kindness. Please gives this girl a REAL thank you from her bosses. She really deserves a raise and I am not kidding! This type of courtesy is so hard to find these days, especially in Montgomery, AL. GOD Bless you Charlie and thank you once again. 💯❤️ You restored my faith in humanity and made me realize that even with something as simple as this, kindness makes the world a much better place to live.

What has happened to the once excellent Krispy Kreme doughnuts?
Purchased 3 in a box, a triple chocolate one, a strawberry one, and a marshmallow bunny one. I had the triple chocolate one, I took a bite, no internal chocolate paste, took a second, no chocolate paste, a third, ooooh a bit of a hint of the internal chocolate paste, a fourth bite, another hint but no real paste. I opened it up to reveal.... the smallest amount of chocolate paste. Perhaps it should be renamed as "Hint of triple chocolate" , as it appeared just to have had an accident in the chocolate injection section where the injector missed the doughnut and but left a smudge from the chocolate paste injector.

They mistreat their employees and pay them very little, and are using ia instead of humans causing misunderstandings than low salary workers has to fix; instead of wasting money on ia pay better to your employees.

Krispy Kreme has terrible customer service! I have called them several times to have them reset my password for the Krispy Kreme app and they will not do it. They say they have the request to reset the password and it’s in review, They will not give a time frame for when I will receive an email to reset the password. So essentially I will get access to my app whenever they feel like getting to it. In the meantime, I can’t access the account so I am not able to fully participate in the rewards program. This is absolutely ridiculous and unacceptable. There inability to send out an email to reset a password for several weeks means they don’t care about customers using their loyalty program. In fact it appears they don’t want customers to use their loyalty program at all This company is terrible at customer service. They don’t care about customer loyalty. Bad Company!!! No respect for customer loyalty at all.