Laaffic Bulk SMS Opiniones 2

Respuesta de Laaffic Bulk SMS

Actualizada hace 4 días

Dear Mr. Wyn,

We sincerely apologize for the inconvenience caused to you. Although our system shows that the bulk messages were successfully delivered, your large‑scale marketing campaign targeting more than 100,000 numbers in Indonesia did not generate any visible traffic or delivery records on the recipients’ side.

In the Indonesian market, message delivery can be affected by various factors, including number quality, routing quality, operator filtering, and local regulatory policies. At the same time, customers of your scale are extremely important to us. We always adhere to a customer‑first principle, and our customer service and operations teams are available 24/7. The situation you described clearly does not meet the service standards we have always upheld.

Therefore, we would like to re‑evaluate your case and kindly ask you to provide the following details:

Account alias;

Sending time;

The specific phone numbers that did not receive the messages.

We will thoroughly investigate each case to determine whether there were any channel issues or false delivery reports on that day. If it is confirmed that there is a channel problem that cannot be resolved, we will arrange high‑quality backup routes to ensure the messages are re‑delivered.

Please send your account details to service@laaffic.com and mention this case in your email so that we can prioritize your request.

Based on what you mentioned about communication via Telegram, if this is a cooperative client there must be an account alias or registered email address; please provide this as well.

Sincerely,
The Laaffic Team